Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stopped using Interparcel a year ago, due to consistent issues with there system, so gave the benefit of the doubt and again the same issue has surfaced again, unable to collect on the paid given date, again system issues, Had enough, not using again, back to Parcel Pete, if the fat cats of Interparcel spent more money on there logistic system and not on there bonuses, there customers would be much more happier and also number one at what they do.”

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Posted 6 years ago

“Exceptionally good choice of carriers with prices below normal carrier prices and tracking second to none - well pleased with the service - please keep it up.”

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Posted 6 years ago

“second time......non collection. I have angry customers. I really doubt this will get anywhere near your posted reviews, it will be interesting to see. I can't be the only 'disappointed' customer.”

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Posted 6 years ago

Good Morning Anne. I have located your recent order 15451563 and can see that no one has queried us about this so we would not have been aware that there were any issues. I have checked the tracking and this now shows as collected on Wednesday. Please monitor the tracking for updates.

Posted 6 years ago

“I've used Interparcel a number of times and never had any problems. Much cheaper than going direct through the courier.”

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Posted 6 years ago

“Louana very helpful”

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Posted 6 years ago

“hassle free delivery and pickup!”

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Posted 6 years ago

“Interparcal offered such a great service and outstsnding customer from Kayleigh who step by step advised me on what service to use and ensure that they parcel will arrive, as i have never used a courier service before .”

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Posted 6 years ago

“Good information and communication throughout delivery steps.”

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Posted 6 years ago

“As a customer of Inerparcel for many years, I find today my attempt to book in a parcel for delivery was declined and after two attempts I assumed by card had expired. I have been using interparcel for well over 6 years on a regular basis without issue or failure. I have just recieved the email below from Bex Morley, Revenue Protection Controller informing be my account has been blocked .. Copy of email below: I can see that you have been experiencing issues whilst trying to book to send a parcel through our website. Unfortunately, we are unable to accept any bookings to or from yourself as we have reason to believe that you are placing these bookings on behalf of someone that is not permitted to use our services. Kind regards, Bex Morley Revenue Protection Controller Revenue protection manager? You have just closed down an account of someone who uses your company on a regular basis and who recommends your company to soft furnishing businesses across the Uk and your signing off a "Revenue Protection Controller" What on earth makes you think I'm booking parcels for someone else? The parcel booking you blocked today was booked by me to send a parcel to my customer, and I can assure you I wasn't booking for anyone else. 3 people use interparcel in this building .. Revenue Protection Controller? you're a joke and someone in your organisation needs to take you to task for this. You're clearly a person with a little power and a button - You're a danger to your company if you can just drop a long standing customer just because you "have reason to believe" Bex Morley a big thumbs down to you for bad customer service. I'm sure Parcels to Go welcome your appalling attitude towards your long standing customers.”

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Posted 6 years ago

“HI DO NOT USE INTERPARCEL. NO PACK & NO MONEY EVEN IF YOU PAY EXTRA FOR COVER. THEY LOST MY PARCEL. OVER 1 MONTH NOW. IM STILL ON WAITING. I PAID EXTRA FOR COVER TO £150. BUT THEY DON'T WANT TO PAY MY MONEY BACK ALSO THEY LOST MY PARCEL. BRILLIANT!!!! SO I JUST CONTACT THE POLICE. GUYS I TELLING YOU. DON'T WASTING YOUR MONEY.”

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Posted 6 years ago

“Lost parcel No MONEY.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“At least the item arrived .... box damaged and squashed”

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Posted 6 years ago

“Used for a pre 10.30 delivery and apparently signed for at 10.29 but on chasing apparently the van GPS shows as nowhere near destination. Therefore driver obviously fake signed and now we have engineers on site but no kit despite checking delivery status . Minimal feedback and apparently cannot call the driver. Hopeless.”

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Posted 6 years ago

“Website is so easy to use and excellent value for money.”

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Posted 6 years ago

“Some confusion to begin with but this was sorted out with a phone call”

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Posted 6 years ago

“Well set out choice of carriers”

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Posted 6 years ago

“These idiots have just LOST my parcel! Collected from drop-off point, sorted at hub, out for delivery, don't deliver it due to access issues (so they say), don't even bother telling me, I give them an alternative address (even though it's the largest shopping channel on TV!), then they tell me my item is LOST?! They then try and blame for an issue with the address I have given?! If that's the case then, why even collect it?! Return it to me and I would have sorted a qualified company to sort my delivery. But no, you just carry on and go and lose it making me out of pocket! WELL PLAYED! Complete clowns at the highest level! AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“AVOID!!!!!”

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Posted 6 years ago

“Excuse after excuse about where my parcel was and customer service of no help. Would never use again”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,913 reviews