inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

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1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

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“I ordered 3 size 14 t shirts. All 3 that arrived were at least a 22 with a size 14 label on them”

Helpful Report

Posted 5 years ago

“The quality of the items is extremely poor. Every single dress I ordered is completely see through. For the prices they ask for you would expect better quality. Everything also runs small. I am dissapointed and will not be ordering from here again. I assumed it was a good company since models endorse the clothing on Instagram, I forgot they get paid to say they like the clothing. Would not recommend.”

Helpful Report

Posted 5 years ago

“Wish i had read these reviews before ordering! Im also annoyed that i cannot attach a photo to this review. Last week i ordered 2 pairs of what i thought were platform sandals with the material twisting up your leg (under the name of kelina diamante sandals). Both costing £24.99 each. What i recieved was something i wouldnt pay £5 for. I got sent a normal pair of sandals which look as though they were bought off a cheap market! Extremely disappointed as sometimes things can look slightly different online to how they actually are but they werent even similar!! The ones i ordered tied with material and the ones I received had a buckle!!”

Helpful Report

Posted 5 years ago

“Very disappointed in the service I received from In the Style. I placed an order with them on the 6th March and on Sunday 10th March I received one item of my order and an email to say the rest had been refunded without any explanation of why. These items ordered were for my holiday I am going on tomorrow (Wednesday 13th). I went back onto their website to see if the items were out of stock – I found that this was not the case, so I re-ordered and paid for next day delivery to arrive on Monday 11th. Monday came, and I hadn’t received an email to let me know my order had been dispatched or was on its way. I went on to In the Style customer service chat where I explained my situation and the lady I spoke to explained there was a “glitch in the system” and promised she would get my order out for next day delivery and I would receive the parcel on Tuesday 11th. She very kindly refunded me my delivery and offered me 20% off my next order. I left the chat happy with the service and was looking forward to receiving my parcel. Today I was expecting my parcel. Unfortunately, the same thing had happened – I did not receive a dispatched email. I went back on to the customer service chat and asked where my order was. I was then told that because one item was out of stock (even though I was able to order it) they didn’t think to send the remaining order. After I told her how unhappy I was she offered to refund the delivery charge which I already had refunded the day before and given me the same 20% discount even though on their website they currently have up to 50% off. The lady didn’t seem to care that I have had previous problems with the order and said she would send it out today for next day delivery (arriving on Wednesday 13th) which I then said that it wouldn’t be helpful as I will not be there (which I previously told her). Very very poor service. It could have been resolved if the service I received was of a higher quality. I would have expected someone to contact me when they realised one item was out of stock to explain and asked if I wished the remaining items to be sent. Which I would have really appreciated. But to be left in the dark with items that I have paid for and not received is not how a company with good customer service should treat their customers.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I should’ve listened to the reviews I saw on here. I ordered two shirts, a size 6 and an 8. I was so excited to get them in the mail because they were so cute. Shipping said it would take less than a week. My first problem was it took more than two weeks! And I couldn’t even track my order down because the link that was sent to me was crashed or something it wouldn’t even let me open it ! It was ridiculous. I didn’t want to have to contact support but I had to and she sent me another link that wouldn’t even let me see where my shipment was again! I got my order in today and I don’t know what I was expecting after that. EVERYTHING I ORDERED CAME IN THE WRONG SIZE. Everything is HUGE I can’t even wear it I’m really really unhappy. This is a waste of my time I don’t want to have to be contacting support everyday and have to return it and wait ANOTHER TWO WEEKS for the stuff that I paid good money for. I want my money back. Customers don’t deserve this. Once again DONT ORDER FROM THIS WEBSITE.”

Helpful Report

Posted 5 years ago

“Ordered a dress on the Friday at 2pm for the following day and even paid extra for Saturday delivery considering the time for last orders are at 10pm for next day delivery which is stated on the website my order was then processed and I was just waiting on a confirmation email. Next day no text or anything had been recieved to which I then checked my email and still no order confirmation. Checked the website to see terms and conditions and then realised it states my postcode is in the restricted postcode for it not being delivered by the next day ( which is my fault for not reading terms and conditions of delivery) to which I then emailed the company asking for my refund after asking where my delivery was. I then recieved an email on Sunday for my delivery number and postcode which was rather annoying as I had stated in my email that I had not recieved a email confirmation so hence no number. Waited until the Monday to check bank balance to see if the order had actually been placed to which the company had actually taken money out of the account! After emailing the company to explain the money had been taken out with a screenshot of my account balance I then recieved my reply to which the company had owned up to taking money out of my account but no order had been placed!! My refund will be back with me in 5-10 working days! Safe to say I will be staying clear of this website!!!!”

Helpful Report

Posted 5 years ago

“store. I placed 3 orders with this store and 2 of the orders were incorrect. First time they charged me US$17.99 for a t-shirt that was supposed to be free. The 2nd order was correct so I thought it was in error. I placed a 3rd order for a pair of pants. When the item arrived, it was an INCORRECT item and the wrong size. I immediately contacted them through a chat and it has now been 1 week and the are still disputed this issue. I sent them multiple pictures of the item i received that clearly shows them the item number and the size and they are still disputing this me. I live in New York City and they are located in the UK. I am now opening another dispute withPaypal to get my refund Buyer be aware of this online store.”

Helpful Report

Posted 5 years ago

“My first order was a white lingerie set. I paid for 1-2 day shipping and it took 4 days. When I got the lingerie it was very thin and see through which it did not look in the pictures online. Also the top was a different style than what I thought I was ordering so that was very misleading. It was shorter in length and missing a white wrap around band to break up the cleavage and stomach. Very very disappointed and now I dont have time to go find something else for valentine's day. The first time I wash this it will become shreds. Also, I emailed regarding the late delivery that I paid more for and still have not received an email back regarding the issue. I will not order from here again.”

Helpful Report

Posted 5 years ago

“My first issue with Inthestyle was that when the items arrived they were terrible quality, poorly made and sized incorrectly. I was charged for returning the items. I was then told that one of the items was not refunded as I hadn't returned it! It later turned out that because it was dress tape it could not be returned and even though I had returned it they would not refund it. This item was not sent back to me and I was still charged. I was later told that this was stated on the website, if you scroll below the item in the "delivery and returns" section this is not stated! I ended up with no items and still having to pay for one and pay for the return!”

Helpful Report

Posted 5 years ago

“Im very unhappy with the service you have provided. My mother inlaw paid for 4 pairs of shoes for my wedsing in two weeks. Got an email saying the delivery was signed for even though it was not delivered to the company address as my mother inlaw is store manager. I dont understand how you have poorly delivered to the wrong company. I will never go with this website again and will not recommend this site to anyone.”

Helpful Report

Posted 5 years ago

“Ordered a tracksuit co ord set, came very quickly (on a Sunday too!) Thick high quality material, the joggers shape the body really well. First order from in the style and I will be making another”

Helpful Report

Posted 5 years ago

“Placed an order on the 9th October, it was never delivered and after numerous emails, still haven’t received a refund. It was for my daughters birthday so extremely disappointed and still out of pocket. Wouldn’t recommend ordering for them as the customer service is appalling.”

Helpful Report

Posted 6 years ago

“Such a bad experience returning my item to in the style. Ordered what I thought was a beautiful pink teddy jumper to receive a tatty cotton oversized jumper. Still haven't received a refund for over a MONTH ago, every time I email they're asking for proof of my delivery and proof its arrived at the wharehouse when they have received proof numerous times! will never be using in the style again.”

Helpful Report

Posted 6 years ago

“Well made, super stylish and great value clothes for us curvier models!! Would be great if more lines were offered but nevertheless an always waiting with anticipation for new stock.”

Helpful Report

Posted 6 years ago

“Poor customer service regarding partial refund for a returned item. You advise you have a 48 hour response window to speak to someone or about a concern however 4 days and no response with numerous attempts on the chat online which no one responded too until today after another attempt. I got a response referencing the 48 window so clearly not read my message and the fact that I’d been trying to get in contact for 4 days so that clearly isn’t the policy you stick too. No apology for this but the attitude that I should just keep trying and stay on the chat. Unfortunately people work and don’t have time to sit online in the hope someone will bother to respond or get in touch and keep sending emails. Very off putting for the first time and unfortunately will be the last I purchase from here.”

Helpful Report

Posted 6 years ago

“I absolutely love the quality and the style of the inthestyle ranges.”

Helpful Report

Posted 6 years ago

“It's got everything I've been looking for and it's so quick and easy to access my first experience was brilliant definitely recommend this to other people”

Helpful Report

Posted 6 years ago

“I have used this company since it first started and wasn’t very well known. Everything has always been small fitted. The first year or so of using the company everything was decent priced and fitted quite well (ish) Since becoming more popular and getting more celebs involved the prices have gone up massively and it’s the typical online shopping situation where nothing actually looks like it does on these celeb faces once it arrives. It looks like allot cheaper fabric and everything is too big. I would say the size 6 would easily fit a size 10.”

Helpful Report

Posted 6 years ago

“Love the #IntheCurve range. Stylish and well made items that fit well and are up the minute fashionable. Great value too. Great that this company have embraced us curvier girls! Definitely my go too online shop at the moment.”

Helpful Report

Posted 6 years ago

inthestyle.com is rated 1.3 based on 326 reviews