Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 218 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 4 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This “company” is horrible if it can even be considered a company. It’s more of a scam. Horrible customer service. Hidden fees. Drains car battery. Choose anyone but them.”

Helpful Report

Posted 4 months ago

“The device is prehistoric, the training is a joke. I want to know which politicians is putting his kids through college by allowing this organization to operate devices that are so power hungry. It's just lazy engineering in a world where government vendors take advantage of their constuiants.”

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Posted 4 months ago

“I have had home unit and a vehicle unit. Both malfunctioned. I had my car unit for two days and it malfunctioned leaving me stranded. This happened over the weekend and no service centers were opened. Now I’m stranded at home. I do not recommend this company. I talked to three different people in customer service. One was extremely rude. I have no confidence in the Intoxalock device. Customer service cannot help you if you are stranded after hours or on weekends. The only option you have is to be towed.”

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Posted 4 months ago

“The customer service was so rude. He ended up yelling at me because I told him the process to getting the device removed is frustrating. I told him the website is broken and he should be more understanding and he told me to go report him then. When I try to reset my password the website is broken. Screenshot below. To get it installed they will come to you but to get it removed it’s an hr and half away…”

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Posted 5 months ago

“thieves and liars ...they WILL NOT send a copliance letter till they get AR LEAST 6 more months out of you ...LIES LIES LIES..costomer services is trained to LIE AND MAKE THINGS UP...EXTORTIONISTS”

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Posted 5 months ago

“Horrible company. I’ve spent easily over 2 grand in towing and “lockout fees” None of which are my fault. They purposely install faulty devices and my car is “locked out” more often than not. It recently totaled my entire electrical system, and they’re still charging me. Worst mistake ever, don’t waste your money with this company. They refuse to credit my account or even acknowledge that they have essentially totaled my car. Customer support is non existent, you get routed to India and they barely comprehend what you’re saying. Also they charge you every week instead of every month as advertised.”

Helpful Report

Posted 5 months ago

“I blow in it them it tells me to start the truck. I wait for the timer and turn the key and nothing happens. This happens all the time . I’ve noticed how bad my wiring is cut up from the installation and now it has fried the computer on top of my battery . It’s been nothing but issues since it was installed. I also have videos to prove it . I’d recommend you get any vehicle out of your name and serve the suspension. This thing is designed to suck your pockets dry and it causes electrical problems with your vehicle that will cost thousands !!!”

Helpful Report

Posted 5 months ago

“Horrible customer service overpriced. I’m going back to smartstart.”

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Posted 5 months ago

“They took care of my issue very quickly and very professional”

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Posted 5 months ago

“I will tell you why people drink...Intoxalock is the reason! We have had to tow our car 4 times now due to a new battery that was replaced at BMW and the car is inoperable due to the Intoxalock system. 4 times! I do have a cheat code to get through to an AMERICAN to speak with...pick "English"...press 3 then 2 then 2...sure you will get to speak with an Indian somewhere in the world, but then you press to speak to someone that you "can understand"...had worked everytime. At least now we we get bad news, I can understand what they are saying. Intoxalock is a rip off”

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Posted 5 months ago

“You will never be able to get a hold of an actual person so any questions you have will go unanswered.”

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Posted 5 months ago

“I can’t get a hold of someone in non vehicle dept! I have been trying to call and just put on hold and I leave a number to have someone call me back but no one is calling me! My son cannot get his liscense back and I can’t reach anyone in this dept! So frustrating! Please I need someone to call me back!!”

Helpful Report

Posted 5 months ago

“If I could rate it lower I would. The helpful individual is a supervisor named Branden. Nobody wants to help you. Just wanna charge $ and talk down or at me.”

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Posted 5 months ago

“Everytime you turn around 70$ lock out. 150$ Tow. They say 40$ a month get real. You try to tell them. Nope call Center in another country. It doesn't matter if you just drink here and there you get 1 dui your entire life end up with intoxalock They will make sure they steal as much money from each person They possibly can.”

Helpful Report

Posted 5 months ago

“I can't hear it beep. So i miss the rolling retest. They don't hqve any help for someone hearing impared. And don't care. They already have robbed me out of call this money. Now om locked out. And they say to go to the service center. But they have no answer to exactly how am I supposed to get there. Their piece of junk has my truck locked out”

Helpful Report

Posted 5 months ago

“No customer service. The company holds your car and license hostage for money. My girlfriend completed her term of service and the company ignored sending a certificate of completion so she couldn’t get the device removed. It is criminal.”

Helpful Report

Posted 6 months ago

“After the tons and paying tons of extra money I shouldn't. They gave me some refund plus without my work vehicle waiting on another device out of work. Since the refund. My new device has went into a second lockout today because I walked away from vehicle for a second. They take 50$ of your money each time. So there goes 100$ more for 2 lockouts for absolutely no Fing reason. You call no one speaks English. It's definitely a $ scam. You pay for tows. 50$ for Intoxalock for lockout 20$ to get it recalibrated. It's definitely to steal money from people.”

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Posted 6 months ago

“I will keep writing reviews about how much I hate Intoxalock until I get rid of this stupid blower. A whole lockout is $75!!!! I was late on a blow but still gave me the option to blow and it was supposedly late?! To just get the clear that my blow went through, no alcohol or nothing! Wow they love to take your money for no reason! Please go with another option guys. I’ve regretted Intoxalock since I got in installed.I work too hard to throw $75 down the drain. I also asked to speak to a supervisor and was rejected that option”

Helpful Report

Posted 6 months ago

“I highly advise anyone who has to adhere to a breathalyzer; BEWARE of Intoxalock! I was stuck with this company for 28 months. 16 months past my original end date! This was the worst customer service experience I have ever encountered consistently over a 28 month period! Had I not contacted the Tennessee Dept of Safety I may still be forcefully bonded to a consecutive 120 day extension! Intoxalock only cares about one thing and one thing only, YOUR NEXT PAYMENT! I strongly advise against using Intoxalock! Strongly ADVICE!!!”

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Posted 6 months ago

“They suck. Don’t do intoxilock.”

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Posted 6 months ago

Intoxalock is rated 1.2 based on 218 reviews