ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“There was no problem with the delivery but, it was well labelled as being fragile AND IT WAS BROKEN ! I have reported the breakage to the supplier”

Helpful Report

Posted 10 years ago

“IPostParcels a.k.a. "Parcel Pete", a.k.a. U.K.Mail My package has been lost for 45 days forcing me to refund my customer. I have responded to all IpostParcel requests for more information including sending them 1. full description of the parcel contents 2. full description of the box in which the contents were shipped 3. recipients address 4. recipients cell number 5. recipients email 6. recipients landline number 7. google maps directions to the door of the recipient's address 8. eBay item number 9. eBay sold price IPostParcels has NO CONTACT PHONE NUMBER and to date they have not responded to my 50 emails requesting that they either return the lost package or compensate me for the loss.”

Helpful Report

Posted 10 years ago

“Very good service - and to think that order was placed the previous afternoon. Good work by the supplier and yourselves!”

Helpful Report

Posted 10 years ago

“Item arrived damaged, I paid extra to insure the package due to it being an expensive item. It was totally mishandled by ipostparcels and trying to make a claim appears to be an arduous task and communication is very poor.”

Helpful Report

Posted 10 years ago

“The box was pretty battered and the stock inside was all over the place, so it had obviously been thrown upside down at some point. As much as there was no "Fragile" on the outside, it was clear that the box had been through the mill!”

Helpful Report

Posted 10 years ago

“Parcel was posted Friday on next day delivery and arrived Tuesday due to a systems fault. Still waiting for a refund. Royal Mail would have got it there quicker, though more expensive.”

Helpful Report

Posted 10 years ago

“Package was left outside in the rain behind my back gate without a note to tell me. Packaging was soaking wet and fell apart. Luckily package contents were not damaged”

Helpful Report

Posted 10 years ago

“Appalling said parcel left in a secure place it was left in a barn and no note sent to let anybody know parcel has gone missing and they refuse to refund me!”

Helpful Report

Posted 10 years ago

“The good: the parcel turned up on time and was left in a safe place. The bad: There isn't the facility to track the parcel's progress that other companies provide. The only way to contact their customer service is via a web form that appears bug ridden as it kept refusing to submit my message.”

Helpful Report

Posted 10 years ago

“Good problem free delivery, exactly as expected.”

Helpful Report

Posted 10 years ago

“Delivery man attempted to deliver parcel first day but I wasn't in. He made no attempt to leave it with my neighbour who was very clearly in. We live an hour away from the nearest depot so would not have wanted to go and pick it up.Then I went on the website to manage my delivery for the next day but the consignment number and my postcode didn't allow me to do that. Then I phoned the helpline. I gave up after being on hold for 30 minutes! I left the card on my door the next day, out of desperation, asking to leave it with my neighbour. He did but my neighbour was subjected to questioning from the delivery driver about whether we got on or not. Surely if I've asked him to leave it with my neighbour I get on with her!!”

Helpful Report

Posted 10 years ago

“The complimentary coffee mug was broken.”

Helpful Report

Posted 10 years ago

“Terrible service, it took 7 days to arrive the driver told me it hd been sat in the warehouse for a week and wasn't dispatched until he asked why it was just sat there! This is not the first time I have had a problem with this courier company - stay away if you want your parcel in a timely manner.”

Helpful Report

Posted 10 years ago

“Very unhappy with the service. delivery driver did not even knock on my door and had updated the system as 'delivery attempted', not only that but did not post a card further proof that he did not even come to my street,. Had to instead travel 10 miles to nearest depot to collect it myself as I DID NOT TRUST THE DELIVERY DRIVERS TO COME NEXT DAY”

Helpful Report

Posted 10 years ago

“Undoubtedly the WORST courier I have ever experienced. Delivered package to the wrong house and allowed the wrong person to sign as ME!! Customer service non-existent. Had to dig very deep just to find a 'phone number. Eventually located a human, who seemed largely indifferent to the problem. AVOID THIS COURIER UNLESS YOU WANT A LOAD OF HASSLE!!”

Helpful Report

Posted 10 years ago

“The first time I have used them.... and will never use them again. Appalling service. Failed to collect my parcel at all! Failed to contact me as to why. They have no obvious number to try and reach them. Failed to reply to emails. Has left me demanding a refund, as I was forced to find alternatives. Not impressed at all.”

Helpful Report

Posted 10 years ago

“Left. Outside in rain by wheelie bin even though we we're home no knock and. Dogs didn't bark luckily I saw it before stolen or dustman tooki t. Or both!”

Helpful Report

Posted 10 years ago

“No parcel was delivered. Please tell me where it is.”

Helpful Report

Posted 10 years ago

“I've not received it?!!!!!! Customer services please contact me!”

Helpful Report

Posted 10 years ago

“Sorry to say about this, but probably it will help you in future: 1. No telephone contacts with service at all; 2. Very bad "Contact Us" website system that just doesn't works properly, doesn't accept a lot characters that widely used everywhere; 3. Very old, poor designed website - just afraid to work with... 4. Sometimes items is not delivered, but already market as DELIVERED and confused customers - they are in panic! 5. About half contacts just ignored and never answered at all. 6. No possibility to check parcels that were sent 2-3 months ago. This website system just doesn't works properly as well. 7. No possibility to print shipping label again if it was, for example, lost. 8. No possibility to print invoice/receipt on this order from your website. 9. No possibility to send few boxes on one address - each box required to be organised separately. Very old, poor website and service.”

Helpful Report

Posted 10 years ago

ipostparcels is rated 1.6 based on 2,498 reviews