ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“The parcel was left outside my back door, in plain sight, in the rain. There are plenty of places in my back yard it could be hidden and protected from the weather and both of my neighbours were in yesterday. As a result, I now have a soaking wet item. Very poor service”

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Posted 10 years ago

“I sent an item 'insured' when it arrived smashed to pieces (despite being really well packed and labeled fragile/this way up) the company refused to pay up which left me £300 out of pocket! I am currently seeking legal advice. I will never use again BEWARE terrible company.”

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Posted 10 years ago

“What a service parcel still not delivered a week on the contact process is a waste of time there are far better delivery companies out there. style"n"steel ltd”

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Posted 10 years ago

“Shocking customer service, Firstly I didn't receive a text to tell me my allocated time slot for delivery. Because of this I missed the delivery by 10 minutes, I called the company straight away (with difficulty trying to find a phone no) . And they refused to ask the driver to come back to re deliver. Was told it was up to me to find out my time slot. I explained that I work and took time off work to hopefully catch the delivery. As no other day was suitable because I would be at work. I was then told they will only hold the parcel for 5 days or I had to drive to 25 miles away to nearest depot to collect it. Very poor service and I hope I don't have to deal with this company again.”

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Posted 10 years ago

“Email said delivery between 08.19 and 09.19 Parcel delivered between 13.30-15.00 Other than that, and the fact I got my parents to do the school run so I could wait in for it, as you volunteered the time via email, and I waited, and waited and waited... And couldn't track the parcel via my ipad as it didn't work.. I guess everything is fine. I've given a normal rating of 3/5 because had you not offered a time or parcel tracking via the website, I would have been very happy.”

Helpful Report

Posted 10 years ago

“The parcel have not been collected on a day which was supposed to. Also I paid £2 extra for it to be collected between 1-6 pm. Not only the driver has not turned up he collected parcel the following day in the morning which wasn't between 1-6. I have emailed you twice and on both occasions you didn't bother to reply. Very dissapointed and won't be using you again which is a shame as I have recently set up my own business and will be sending parcels all the time. I rather choose someone more reliable with a better customer service. Certainly would not reccomend you!!!!”

Helpful Report

Posted 10 years ago

“Both myself and husband were up and about, opened the front door and found my parcel propped against our door, no knock on the door, no card posted, just 'appeared'”

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Posted 10 years ago

“I had no idea I had a delivery until my next door neighbour rang on the doorbell at 9pm on the night of the delivery. There was no call card left for me. Luckily I get on with my neighbours.”

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Posted 10 years ago

“Well they sent me an email saying they would be at mine to collect between 8am and 6pm and turned up at 7.15pm!! The driver was rude and said u should have had an email saying I was here between 6 and 7. Then the ladies parcel was delivered at 8pm instead of between 10.39 and 11.39am like the email said. So to be honest I won't be using again poor service, rude drivers not worth the hassle!”

Helpful Report

Posted 10 years ago

“My instructions to the delivery man were totally ignored. They claimed that had tried to deliver at 10 am, and we were in, so that was incorrect. Also there was no card to say they had been and attempted to deliver, hence I had no card to present when I collected at the depot. Would try to avoid using this company.”

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Posted 10 years ago

“MY PARCEL HAS NOT ARRIVED. THERE IS NO 'TRIED TO DELIVER' NOTE THROUGH MY DOOR AND NO PARCEL.”

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Posted 10 years ago

“Fast, easy and very good value. Refund fro missed collection slot was quick and hassle free. However communication is difficult as you cannot reply to the emails and everytime have to start a new message from their website. Parcel was damaged in front of my eyes by careless driver.”

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Posted 10 years ago

“Great service that emails the recipient an hour slot when parcel will be delivered. Mine was 16.09 - 1709. The only downside to that is I wasn't emailed until 12.30 the same day, so had wasted my morning waiting for the email to come in!”

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Posted 10 years ago

“never received my parcel, informed uk mail and local courier that I was going on holiday and arranged for parcel to to held at local delivery office of Cooper Carriers(subcontracted by ukmail) Driver delivered to my address even though house locked and no-one in. He got a signature from some unknown person and when I went to collect on way home from holiday I was told parcel was not there, driver had delivered. No idea who has got my parcel!”

Helpful Report

Posted 10 years ago

“My parcel was left on the doorstep, no attempt was made to try and deliver to neighbour as 3 out of 5 were in.”

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Posted 10 years ago

“Parcel just tucked behind bins, not secure and no signature gained.”

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Posted 10 years ago

“I book a parcel to be collected on 27/05/14 and delivered to me on 28/05/14.today is 29/05/15 and parcel still no collected.I send 2 messages to customer services .they replied with a payed phone number for me to call to resolve the problem.it take me 30 minutes to get true .problem is still not resolved.looks like they are making more money from complaining customers over the phone than delivering parcels.not happy at all.”

Helpful Report

Posted 10 years ago

“1st delivery failed to find address? Had to ring depot to get resent. 2nd driver found address with no problem. Parcel was on a 48hr delivery, took nearly a week to get to me!!”

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Posted 10 years ago

“The drivers did not take care of the boxes. The items where broken because they banged it!! I saw it when they pulled it off from the truck.”

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Posted 10 years ago

“An abject failure from many aspects. 1. I received someone else's documents with my consignment number on and the originating post code didn't even send them! 2. I did not receive my parcel and don't know what is happening. 3. I find that I am unable to access a consignment in progress to make any amendments, such as collection date change, should a problem crop up. kind regards”

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Posted 10 years ago

ipostparcels is rated 1.6 based on 2,498 reviews