Name: ipostparcels
Rating: 1.55

“Courier never arrived to collect my parcel after waiting in all day for them and I am still waiting for my refund. Can't get anyone on the phone and they won't return my emails. AVOID!!”

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Posted 9 years ago

“The item arrived damaged!I'm not happy!”

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Posted 9 years ago

“I am a new customer and i booked a collection and delivery service for 3 parcels to be collected today on the 18-11-14, i waited in all day and no one turned up to collect the parcels i have emailed in phoned with no response as of yet, very disappointed with this service. This is not a very good first impression to make on a new customer.”

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Posted 9 years ago

“I have a door bell that sounds like bigben and is very loud.The delivery was made in the morning,the driver did not ring the door bell but put my delivery outside at the corner of my home and left a note in the door to say that he had done so. I was not happy with as it was a wet day and was not aware of the note till the afternoon”

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Posted 9 years ago

“I came home last night only to be informed by my neighbour that my parcel had just been left on my doorstep! I don't even have a front garden and my door is on a public path so anyone could have stolen the parcel if they had wanted to. I was lucky that my neighbour came home for lunch and spotted it. Disgusting service!”

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Posted 10 years ago

“He knocked. I answered. He gave me the package. I said thank you. He said thank you. He walked off. I closed the door.”

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Posted 10 years ago

“I liked everything untill I unpacked the parcel. Three of the four shelves of the HiFi stand were damaged. I will be in contact about the issue. Otherwise it was very good.... Regards Andy Guerri”

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Posted 10 years ago

“We were out. The parcel was left in front of the house in full view from the street. It was not signed for as we were out. The parcel was a brand new Nintendo wii u. Worth a few quid. Could have been stolen, NOT GOOD!!”

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Posted 10 years ago

“Too exhausted by their appalling service to write much at the moment. Avoid, avoid, AVOID like the plague. NO CUSTOMER SERVICE AT ALL PARCELS UNCOLLECTED - this has happened three times now (why oh why did I use them again?!). The latest uncollected parcels have been waiting four days. LOST PARCELS - good luck claiming the money back! So dreadful. Never again.”

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Posted 10 years ago

“for every £25 top up you get £1 voucher code off your next consignment...i have top up £100 in the past 6 weeks, i had my 1st voucher sent to me, had to chase my second and still chasing my 3rd and 4th and its been nearly 4 weeks and i still have not had them! i keep contacting and all i get is a case number has been added to your account but yet still no vouchers!!! im getting really annoyed as i send a few parcels and may start using elsewhere as i don not have time to be chasing whats rightfully mine! apart from this they have delivered all my parcels up to date (20 plus) contact is slow ans they really need to sort out customer service contacts and replies”

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Posted 10 years ago

“I noticed the van outside my house so opened the door to await delivery of my teasmade. The courier was attempting to get the signing pad out for me to sign as he approached and dropped the parcel. I caught it and remarked to him that it was fortunate I was good at cricket!”

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Posted 10 years ago

“5 weeks after booking a next day delivery, parcel still has not reached its destination. It has however been delivered to the wrong address twice. How this is possible is beyond belief. Their customer service is..... there is no customer service. They have no contact number to call only a message service which says customer services will contact you asap, which never happens. UK mail have contact number but only inform you to contact ipostparcels customer services after being on hold for 30mins. DO NOT USE THIS COURIER SERVICE AS WHEN THINGS GO WRONG THEY DONT HAVE A PROCEDURE TO SORT THEM OUT.”

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Posted 10 years ago

“NIGHTMARE!! They admit their IT problem caused problem but still fail to collect parcel. They clearly don't even read the email messages properly, same standard reply Twice, leaving me out of pocket and no parcel delivered. DO NOT USE THIS COMPANY!!!!!!!!”

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Posted 10 years ago

“Due to cheap service, i have booked ipostparcel from online, which cost me pain less days until it delivers. It is international parcel to malaysia, when i email them about delivery date there is noreply from customer service and when i check the status in online it say delayed and but no information and delivery date is extended. Concerns: 1. No reply from customer service. 2. No information about delay. 3. International parcel i have booked for 3-4 days service but it shows 7-8 days after i have booked. 4. No phone line service to contact customer care only they have is UK Mail..it put me holds for 40mins on phone but no luck to connect. Its disgraceful service i ever used, Please avoid this company.”

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Posted 10 years ago

“Due to cheap service, i have booked ipostparcel from online, which cost me pain less days until it delivers. It is international parcel to malaysia, when i email them about delivery date there is noreply from customer service and when i check the status in online it say delayed and but no information and delivery date is extended. Concerns: 1. No reply from customer service. 2. No information about delay. 3. International parcel i have booked for 3-4 days service but it shows 7-8 days after i have booked. 4. No phone line service to contact customer care only they have is UK Mail..it put me holds for 40mins on phone but no luck to connect. Its disgraceful service i ever used, Please avoid this company.”

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Posted 10 years ago

“I have never in my whole life, experienced a more stressful, or disgraceful service than when I used i post parcels. They didn't turn up to pick my consignment on 13 Nov 2014, but you can't speak to anybody, and when you email them, they do not reply to your emails, even though this is the only way to contact them. It's now 4 days later and I have still received no reply The organisation is a disgrace, totally inept and has no concept of customer care or service. I would rather have all my toenails pulled out with pliers, whilst strapped to a bonfire naked with knitting needles stuck into my eyes, than ever have to use i post parcels again. Avoid this company like you'd avoid a plague. At least you stand a small chance of recovering from a plague. NB - i post parcels is a subsidiary on-line company of UK Mail, I also spoke to 4 of their agents/operatives and received no help whatsoever. UK Mail must take responsibility for the running of i post parcels, I know I'm not the only person to have experienced this complete shambles of a service, from this so called major UK courier company. I wouldn't trust them to deliver the contents of my grandson's nappy.”

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Posted 10 years ago

“Was left in the gas cupboard with a note”

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Posted 10 years ago

“Paid extra for my £440 package to be collected between 8am & 1pm - package was collected at 3pm???? Paid for Saturday delivery as this was a matter of emergency, received an automated message saying the package was basically still on the drivers van and that it wont be delivered until monday!!! Now i have an upset customer and a £440 package floating around UKFail somewhere! All the positive reviews on here are fake, this is the real UKMail (Post Parcels)”

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Posted 10 years ago

“I have used this courier 5 times and they have let me down on 4 of those occassions. The final nail in the coffin was when I ordered a collection for Moday and the driver didn't even turn up until Thursday! In the meantime I had to drive the parcel an hour away because my customer was desperate for the parcel. Still awaiting a refund. Also, I think they have no phone number for a reason and thats because they get too many complaints. I will not be using them again!”

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Posted 10 years ago

“Absolutely terrible. Used this company to arrange a Morning collection (which costs extra) for a customer. Driver didnt attempt to collect until mid afternoon. Upon contacting ipost (which is email only) all i got was "Generic sorry copy and paste text, we will refund you; we dont really care that we have had a negative affect on your business or your customers, cheers" Do not use!”

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Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

ipostparcels Reviews