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ipostparcels Reviews

1.6 Rating 2,498 Reviews
0 %
of reviewers recommend ipostparcels
Company Reviews Questions Metrics
1.6
Based on 2,498 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
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ipostparcels 1 star review on 12th January 2018
Mike
ipostparcels 1 star review on 8th January 2018
Anonymous
ipostparcels 1 star review on 22nd December 2017
Anonymous
Anonymous
Anonymous  // 01/01/2019
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Luke Spencer
Verified Buyer
“Item arrived damaged”
Helpful Report
Posted 9 years ago
I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.
Posted 9 years ago
Peter Jackson
Verified Buyer
“Driver left parcel in recycling bin, and left a note that it was behind the bin. Good job it was not collection day, as the bins are often put out by our neighbour. I wouldn't like to have paid for a service this poor”
Helpful Report
Posted 9 years ago
I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.
Posted 9 years ago
Jennifer Ward
Verified Buyer
“Parcel was delivered at 7:30am, waking me up - when I read the text afterwards, it said my delivery slot was 8:15-9:15!”
Helpful Report
Posted 9 years ago
Mr P Raine
Verified Buyer
“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”
Helpful Report
Posted 9 years ago
Mr P Raine
Verified Buyer
“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”
Helpful Report
Posted 9 years ago
Mr P Raine
Verified Buyer
“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”
Helpful Report
Posted 9 years ago
Mr P Raine
Verified Buyer
“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”
Helpful Report
Posted 9 years ago
Mr P Raine
Verified Buyer
“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”
Helpful Report
Posted 9 years ago
Susan Howie
Verified Buyer
“The parcel was clearly damaged and the goods were broken, I have informed the supplier.”
Helpful Report
Posted 9 years ago
M. Arshad
Verified Buyer
“Item arrived damaged and ipost refused to pay any compensation. Claims process was long and unhelpful”
Helpful Report
Posted 9 years ago
Rebecca Cousins
Verified Buyer
“Items requested specifically for delivery before the weekend. They tried to pick up the parcel at the wrong time so no one was there, we had to rearrange to a time where the packages had to be left outside but there was no choice as the items were needed by the weekend. On Saturday evening I sent a complaint as the parcels still hadn't arrived, the parcels arrived three days late and after the weekend that they were specifically ordered for. It is now Tuesday and I have received an invitation to review the service but no response to my complaint.”
Helpful Report
Posted 9 years ago
Shaun Keenan
Verified Buyer
“Contents of package were both broken. End of package had been squashed of stood on.”
Helpful Report
Posted 9 years ago
Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.
Posted 9 years ago
Josie Doyle
Verified Buyer
“item never arrived!!! poor service- they didn't know where it was either!!”
Helpful Report
Posted 9 years ago
Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.
Posted 9 years ago
Jean Ross
Verified Buyer
“Driver did not ring my bell or knock on my door the parcel was left just inside my gate 6 yards from my door I did not know it was there as it was before my time slot my neighbour had to bring it to my door because it was a heavy parcel she had seen where it had been left by your driver”
Helpful Report
Posted 9 years ago
Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.
Posted 9 years ago
Alison Jaques
Verified Buyer
“My parcel was left at the right number but wrong street! It was left one street up in a wheelie bin and a note was put through the persons letter box. The elderly gentleman then had to bring the parcel down to me as I had no idea it was there. The correct address was on the parcel but delivered to wrong address”
Helpful Report
Posted 9 years ago
Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.
Posted 9 years ago
Frank Stapleton
Verified Buyer
“Unfortunately the item delivered was a car headlamp and the glass front was all smashed caused by poor packaging and rough handling during transit.”
Helpful Report
Posted 9 years ago
I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.
Posted 9 years ago
Mark Gonzales
Verified Buyer
“The parcel was left in my green garden waste bin, which was half full of grass mowed at the weekend. The parcel was therefore damp (from the composting grass) when retrieved, both outside and inside.”
Helpful Report
Posted 9 years ago
Melanie White
Verified Buyer
“Appalling, parcel was split into two with second one not allocated separate consignment number and consequently no one being able to track it's progress and three days of waiting for delivery so far.”
Helpful Report
Posted 9 years ago
Paul Rice
Verified Buyer
“I am disgusted with your service. My parcel was delayed for no reason other than it was taken to the incorrect depot. I then ask for it to be left in a safe place and printed a note for your driver to sign. However, to my astonishment the parcel was left on my doorstep!!!!!! The parcel was worth over 700 pounds and could easily been taken from my doorstep. This is not what i had been expecting and would like a refund. Regards Paul Rice”
Helpful Report
Posted 9 years ago
M CRESSWELL
Verified Buyer
“Parcel didn't arrive on scheduled date. No card left. Got tracking number from seller and looked this up on website and found parcel to be 'delayed' Called and was told it hadn't been put on the van for delivery and now wouldn't go out for yet another day. Parcel was due to arrive on 1st and didn't arrive till 7th. 2 days off work waiting at home for it. Signed up for the 'Next drop' email and text notifications, neither of which I got. All in all - pretty rubbish!”
Helpful Report
Posted 9 years ago
ipostparcels is rated 1.6 based on 2,498 reviews
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