ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“I booked a pickup for Wednesday 29 December. Since on their website they state customers would be sent a timeslot on the morning of the pickup/delivery I was waiting for that but I never got any. So I started to try and get hold of their so-called Customer Service, both on Twitter and on Facebook because there is no phone number. About an hour in I was asked for the consignment numbers which I provided straight away, and then nothing. For 3 hours just silence. 4 hours in still no update. Called the local depot in Croydon and was promised the parcels would be picked up before the end of the day. 7.30pm came and I was still waiting. Called the depot again and was told the local driver just arrived back there. Then I was told I was in luck and someone would do the pickup within half an hour. 8.30pm came and I was still waiting. Called them again and was told all drivers had gone home for the day. The next morning I was given several excuses ranging from system problem to a wrong driver got the information about the pickup to the usual driver didn't show up and for some reason the replacement driver didn't pick the parcels up. I then cancelled the order at 9.30am on Thursday and yet the UKMail driver showed up at my house in the afternoon. I informed him but was still sent an email the next morning telling me they'd attempt the pickup again. The depot then told me that they were not informed of the cancellation. The service provided by them is absolutely appalling and I would give 0 stars if I could!”

Helpful Report

Posted 6 years ago

“Live chat is NEVER available (I have been trying continually for 23 Days). When you fill in a form your questions are never answered and continually ignored.”

Helpful Report

Posted 6 years ago

“I gave two stars because the service is fine as long as there are no problems. You cannot speak to anyone, and emails are often igI]nred. I sent a parcel to the US, but delivery failed (also note that it has been marked as 'delivered;) Ipost told me that I would have to pay £49.14 to return it to me. I agreed to them taking it from my pre pay account. They took the money but weeks later have not returned my parcel. After managing to get a reply (through their Facebook page) I have been told that they didn't take the money and will dispose of my property if I don't put another £50 in my pre pay account. So that will be almost £100, plus £28 (shipping costs) and still no guarantee that I will get my parcel back.”

Helpful Report

Posted 6 years ago

“Absolutely rubbish tried personal parcel to check how good they are before using as business carrier wouldn't give it 1 star if I could. Parcel should be collected 21 Nov 17 for delivery. Still waiting pm 22 nov 17 Nov for response 8 hours after they should have responded . Label wouldn't print as it was print protected. Will not use again.”

Helpful Report

Posted 6 years ago

“I posted a parcel to New Zealand and although they would have collected it Friday I was busy so decided to deliver it myself Friday afternoon. UK Mail took my parcel for which I asked for a receipt as some reviews left me doubtful as to my choice and I wanted proof I had deposited my parcel. I was very surprised when I tracked the parcel Tuesday morning to see it had left the sorting office in Auckland. Tuesday night my son phoned me to say it had just been delivered to his house in Dunedin. That is 4 days over a weekend! Excellent service and very competative price.”

Helpful Report

Posted 6 years ago

“Ipost Worst courier service I’ve had the misfortune of using and I’ve used a few!!! Ipost collected my parcel on1st Nov, paid for next day delivery yet tracking shows parcel is still in delivery depot since 7th November. Account details claim courier has tried delivering. Recipient is 70 year old disabled lady who is practically housebound who informed me that no one tried delivering on either of the specified dates claimed by Ipost (2nd & 7th November) when she was in and no card was put through her door to confirm delivery attempts– lies No.1 & 2. On Ipost’s website it claims if you ring their customer service number you will speak to one of their advisors to resolve your issue. I tried calling both Ipost and UKMail customer service numbers only to get the same annoying automated system that gives you no option to talk to an operator– lie No.3! I have sent 2 messages via their online contact us form requesting that someone contact me for an explanation why they have failed to deliver the parcel on the 2nd November and the subsequent 5 day delay in the second attempt but received no response on either occasion even though website claims I would receive a response within 24hrs – lie No.4. Ipost have both mine and the recipient’s mobile phone numbers but have failed to contact either of us at any time to resolve delivery. If someone does not get in touch with me to arrange re-delivery to the recipient (an elder lady with a disability) or return my item I’ll have no option but to contact trading standards and the police for advice on my legal rights!!”

Helpful Report

Posted 7 years ago

“Picked the parcel up two days late. Received the parcel all the side smashed in and broken glass inside. Sent me an email saying I had signed for it when I hadn't and the driver had left it outside the door and scuttled off. Lucky a workman came just after and I found it there. So who signed for my parcel, the driver clearly engaged in forgery of a signature to avoid delivering damaged goods. Last time I use this company.”

Helpful Report

Posted 7 years ago

“I had used this company a few times with only a few minor hiccups but will never use them again. I tried to send a parcel to our son in Australia, I completed their paperwork as I had done previously and attached to parcel. It was a traumatic period for us as we were moving, not a good experience for pensioners in their 70's anyway. We found a box of personal items our son left in 2013 when he moved to Australia, not high value but great sentimental value to him. We detailed the contents as clearly as we could but apparently not to someone's satisfaction there. we were told we had to refill in one form or it would be returned in 2 days and we would be charged, this was the day before we moved and we were in a mess, no printer. I informed them if they returned the parcel we would have moved. The major problem with this company as that they are so difficult to contact. My account said returned and signed for, when clearly it wasn't. I tried to phone them and managed to get a phone number from someone trying to be helpful, the phone was answered by a woman who screamed how did you get this number and slammed the phone down. We are now in Dublin and contacted them by message many times, all they do is automatic reply and give a case number saying they will contact within 24 hours BUT NEVER DO, I have many unanswered case numbers. If everything goes well this company is ok but in this imperfect world you will not get a reply from this dreadful company, DO NOY USE”

Helpful Report

Posted 7 years ago

“Rubbish do not use this company. I paid for Next Day Delivery on the 18th October 2017 I am still waiting for my parcel to be delivered. Every day the tracking says it will be delivered the next day!!”

Helpful Report

Posted 7 years ago

“When things go wrong???? Sent a parcel to Glasgow which arrived smashed I paid for insurance but was told it wasn’t covered They were happy to take my money for the cover. It doesn’t cover glass pottery or anything not flat packed There is no one to contact just email rhetoric. I have an unhappy customer and am £300 down. Looking at the damage the item has been thrown or dropped from a huge height This company may be cheap but it’s very amateur”

Helpful Report

Posted 7 years ago

“It only took 9 days for my parcel to get from Essex to Vina Del Mar in Chile. The parcel arrived safely. The only issue for me is the tracking service is very poor. This is because they pass it on to DHL so once in DHL use their tracker and ask for the code and you can see exactly what is happening. Apart from that no problems and very good for the price paid.”

Helpful Report

Posted 7 years ago

“I would give it zero if I could. If anyone is thinking of using this service do not do it. It is not worth the aggravation or loss of business and standing with your customers or clients. Worst service you can possibly recieve. I REPEAT, DO NOT USE IPOSTPARCELS!!!!!!!”

Helpful Report

Posted 7 years ago

“Absolutley Awful Service. Parcel Booked for collection on Monday, so I arranged to stay in all day as it was an important delivery an I wanted to make sure it went off ok. After 6pm and parcel had still not been collected i contacted the company through their contact form on the website (no direct Number to call and Live Chat not working). the next morning got a reply apologising and that collection would be made the same day. once again i arranged for someone to be in all day, but yet again nobody came to collect. another message sent to them, and the following morning (now Wednesday) i received another message once again apologising and telling me how much they pride themselves on their level of service and that collection would definitely be made that day. I am writing this now on Thursday morning and; yes I am still looking at my uncollected parcel. consignment Number - 40328682876479 I have now booked with another company and am attempting to get a refund. DO NOT USE - COMPLETELY INCOMPETENT COMPANY.”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS COMPANY AND READ THE REVIEWS FROM OTHERS. I AM TRYING TO GET A REFUND BUT NUMBER TO CONTACT FOR COMPLAINTS CUTS YOU OFF AFTER FIVE MINUTES. I BOOKED BECUSE IT WAS THE ONLY ONE DAY DELIVERY SERVICE ON LINE BUT THREE DAYS LATER AND THE PACKAGE WAS NOT COLLECTED AND NO PHONE CALL. CONSIGNEMENT NUMBER : 403 286 828 766 53.”

Helpful Report

Posted 7 years ago

“Good company with quick delivery and lovely drivers”

Helpful Report

Posted 7 years ago

“If you need next day delivery service DO NOT USE iPostparcels extremely unprofessional and unreliable Booked collection from home next day delivery service. Is day 2 after the collection date booked my 6 parcels are still not collected. This is the second time I experience this with the company. No communication or reliable contact for help. No reliable information ether, only email with just automatic response so far. My client wants to know when will their urgent fabrics be delivered and I'm absolutely unable to give any information, left alone I have been at home waiting for the courier to arrive between 8am - 6pm for two days now Very, very bad”

Helpful Report

Posted 7 years ago

“First impressions - not good - if the driver of VX14XBS is anything to go by. I'm parked legally on a road when VX14XBS pulls up alongside me - two wheels on the road and two wheels on the pavement and blocks the road. Almost immediately cars start coming from the opposite direction and cannot pass as he has blocked the road. A female member of the public has watched him park and asks him why he has parked like he has. In an abrupt uncouth manner replies that he isn't gonna park down the street when his delivery is here (and points to a house) - even if it inconveniences everyone else. Unbelievable!”

Helpful Report

Posted 7 years ago

“,i was sending 3 parcel,My 3 parcel was collecting today but they didn't collect ,i paid for 3 parcel next day service.I mailed them no answer,also their website no has any contact number,i waited all day at home.I tried wit contact with twitter they never replied then their twitter team ban me,shame! I missed time .money and my customer. Consignment 40328682839313 Order Number 2010397 Problem is they took money then not given service as promise and ignoring you,there is no contact number on their website which is against OFT Standarts and they are saying they part of Dhl ,first time i banned by company on twitter when ask about my order and service,shame!!. Twitter team didn't reply direct messages and banned me why?I paid for service and they ignored me.”

Helpful Report

Posted 7 years ago

“Utterly dreadful courier company, simply the worst I have ever used. They make Parcelfarce seem professional! I used them for many, many business parcels through UK and exports. They claim that exports are a different company but accept them at the same depot counter. When something goes wrong, as it invariably does, it's pass the buck time. Impossible to get any sort of customer service. I could spend all day highlighting their incredible incompetence and lack of care. Won't even contemplate using any of their group names ever again.”

Helpful Report

Posted 7 years ago

“STAY CLEAR of this courier service because posting (and collecting) parcels is one thing they definitely do not do. Appalling service start to finish I would also give them zero stars if I could. I wish I had read the reviews on here before even considering them. No one-hour time slot given after taking my money, I was waiting by the door all day and no driver showed up. Received communication the following day to tell me the driver will come back the day after! This happened three times, they state the driver will pick it up and then I receive an email to say no one was home!! 3 times!! I had to go with a more reliable courier service in the end and will always opt to pay slightly more for a much much better service. A week later I am still trying to chase this faceless company to try and get my money back! As a small business owner I feel like they truly take advantage of people and have left me utterly disgusted with their services, which on their website claim they are "cheap and reliable courier for small businesses" - Not at all I'm afraid. I guess I was sort of lucky in a way that they didn't pick up my parcel, as I can't imagine the nightmare I would have gone through had they "misplaced" it like a lot of other reviewers here.”

Helpful Report

Posted 7 years ago

ipostparcels is rated 1.6 based on 2,498 reviews