iRugs UK Reviews

Name: iRugs UK
Rating: 1.68

1.7 Rating 82 Reviews

17 %

of reviewers recommend iRugs UK

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1.7

Based on 82 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

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iRugs UK 1 star review on 14th October 2022

Anonymous

iRugs UK 1 star review on 1st August 2022

S Kellaway

iRugs UK 1 star review on 14th April 2022

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Susan Sober

Anonymous

Anonymous // 01/01/2019

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“Ditto Ditto Ditto. This company is/should be investigated under state law as its sending faulty/wrong stock. We ordered a £400 rug, sent completely the wrong one, said we could keep it and then would send a replacement. Customer services (Latoya) doesnt answer phone or emails. Have made a claim via Paypal but also talking to North Carolina state departments.”

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Posted 3 years ago

“Do not buy customer service doesn’t answer and they sent the wrong rug!”

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Posted 3 years ago

“The positive 1. I love my rug (Persian Bidjar circa £800) 2. iRugs delivered exactly to promise but the not so positive 3. This is a US business trying to trick you they are UK 4. The price is "fair" but no bargain 5. The sale price is permanent So - why not be honest iRugs - then I could love you. But I'm not in love as you are not transparent”

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Posted 3 years ago

“Dreadful experience with this company. Received faulty rug and they wouldn't pay for the return. They blocked my emails when I complained. I spent nearly £200 for a product not fit for purpose. Shocking!”

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Posted 3 years ago

“Dreadful quality, paid £79 for rug. Worth about £20. Irugs uk, no way gotta return out of my own pocket to the states. Complete joke stay away”

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Posted 3 years ago

“Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Caroline GB For companies Review of Irugs Caroline 5 reviews 1 star: Bad 2 minutes ago AVOID!!!!Absolutely shocking AVOID!!!!Absolutely shocking! Do not touch this company. They are based in the states. Not a UK company. I have just moved and autofill put an incorrect address. Immediately contacted them to inform them. Looked at reviews of company, in hindsight clearly should have done this before! After my initial email changing address. I emailed again asking them to cancel my order. This was 27 minutes later. They deny receiving this email but said rug had been dispatched and I could return it costing me £22! I must have exchanged over 20 emails with this company. It went to the Launceston depot but was never delivered to me. It is on its way back to them. They will not refund me. Customer service is extremely disrespectful. Shocking company.”

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Posted 3 years ago

“I bought the rug in a flash sale £139 to £39. I needed one quickly as my dog had an accident on my Dorma rug. When it arrived it appeared cheap in quality. Upon searching the same product on Amazon the tug is selling at less than £50. Same make, same materials, same made in country. SALE fool, fell for the 'flash sale' tag. More fool me.”

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Posted 3 years ago

“The website is very misleading, and as others stated thought they were in U.K. Had several issues with the rug but found them very easy and obliging to deal with. Customer service was excellent and gave good advice how to deal with the issues that I had.”

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Posted 3 years ago

“Bought rug from this company, after finding out it is a American company and not UK I was worried after reading reviews on here. But I had ordered it so just kept fingers crossed. Ordered it at 7.30am on Monday and thankfully it arrived on the Thursday at 8am. Maybe got lucky or some reviews on here are over reacting. Yes if want to send it back it’s going to USA, as stated in t&cs Would have been 5 stars but misleading web page with .co.uk.”

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Posted 3 years ago

“BEWARE BEWARE - BEWARE - BEWARE Beware of this company. It states a uk web address, but if you wish to return your rug you have to pay shipment to USA or Switzerland. When you complain you are simply told it is in their returns policy. Do we expect to return everything and read every policy on a web page. No... we just believe the headlines. 30 DAY RETURN POLICY but you are mislead believing it is in the UK”

Helpful Report

Posted 3 years ago

“Buyer beware Buyer beware. Poor quality, expected to pay for returns. If you want to deal with an ethical company look somewhere else and save yourself a lot of hassle. Not worth one star but had no other option”

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Posted 3 years ago

“I am weary from trying to get a response re delivery informationon my rug, I have sent numerous emails and tried ringing uk no today, no reply so e-mailed again , just another automated reply😥😥😥”

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Posted 4 years ago

“it took me ages to choose a rug, from all the UK sites, I thought this was UK based as well. It arrived yesterday, what a lot of rubbish, this company should be ashamed to offer this quality to any customer. It is thin ,it cracklets as you roll it out ,the colours are nowhere like the pictures. in short dont even think about it. In fact this site should not be allowed in the UK.”

Helpful Report

Posted 4 years ago

“DO NOT BUY A RUG FROM THIS COMPANY! They try to pass themselves off as UK based but they are in US. The Havana rug I purchased is faded in colour, very thin and cheap looking. It is still wrinkled 4 weeks later. Very overpriced for its (obvious) cheap quality. The most expensive online bad purchase for me to date.”

Helpful Report

Posted 4 years ago

“I bought a rug. £179 in sale. Original price £300 very obvious flaw poor quality rug sent pictures but company say not damaged. To cost £22 to return refused to accept responsibility. Have taken up with trading standards but company is not British so can make their own rules when on phone I asked if the company wa in Uk. Told yes. Knew it wasnt they talked dollars and even suggested I put it into a thrift shop. Would not recommend this company at all”

iRugs UK 1 star review on 11th September 2020

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Posted 4 years ago

“The rug I received bares no relation to the photograph, it is very cheap quality and does not lie flat despite folding it as instructed I wanted to put it on a wooden floor but it slips all over the place. The company says its Uk but it isn’t and you have to pay shipping to the US or Switzerland to return. Terrible quality and rip off for returns. Don’t buy!”

Helpful Report

Posted 4 years ago

“Please do not purchase as they will scam you into play extra charges. I ordered a rug in June, unfortunately it was not true to colour so I returned it. They said I would have to pay the returns shipping charges which I thought was fair. However, after chasing my refund I got a fedex bill. This was not for the return but in fact for the original delivery. The refund has been paid for already and now I was asked to pay another £51.91 for the original import. When I bought the item it said free shipping as it does now if you go to buy an item. Please do not buy as they will send you an import bill.”

iRugs UK 1 star review on 17th August 2020

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Posted 4 years ago

“The rug I bought is stunning- even lovelier than it looked in the website. It's a chindi ragrug style. Delivery was expected to take over a week, but it arrived within 3 days! I was hesitant to try an unknown company, but am really happy with the rug and delivery.”

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Posted 4 years ago

“I ordered two rugs from IRugs and at no point was it highlighted that the order would take 2-3 weeks at least to arrive! Very disappointed! Avoid this company!!”

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Posted 4 years ago

“Omg, this company is not legit. Customer services doesn’t even exist, just an automated reply system for emails. I want to return a poor quality rug and can’t get in touch with them. Absolute farce and they’re not even based in the UK even though they use the name IRUGS.UK”

Helpful Report

Posted 4 years ago

iRugs UK is rated 1.7 based on 82 reviews