Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.73

4.7 Rating 917 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 917 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 24th February 2025

Terri

542

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It seems there was a lack of communication between Isle Blue and Property Ink. We were supposed to have a cot which we never got. Also we were clear that we did not need transportation from the airport but someone was sent to pick us up anyway. Also, we rented kayaks and paddle boards through Isle Blue, but the beach out front is clearly not swimmable or useable in this fashion.”

Helpful Report

Posted 2 months ago

Dear Jen, Thank you for taking the time to share your feedback with us. We truly value hearing about your experience as it allows us to continuously optimize our guest experience. We sincerely apologize for the issues you encountered during your stay. We’ve provided this feedback to the property management team to ensure these matters are addressed promptly and improvements are made for future guests. Warm regards, The Isle Blue Team

Posted 1 month ago

“I found it very difficult to deal with Isle Blue. The response time from the concierge was extremely slow...many times I had to reach out mulitple times. They were really not helpful at all...good thing I have traveled extensively in Cabo as I was able to make most of my own reservations. In the future, I will book directly with Sun Cabo Villas as they were very helpful.”

Helpful Report

Posted 2 months ago

Dear Kris, Thank you for your feedback. We deeply regret to hear about your experience and sincerely apologize for the delays in our response times and the lack of support from our concierge team. Providing timely and helpful assistance is a cornerstone of our service, and we are sorry that we fell short in your case. We appreciate you bringing this to our attention, and we will be addressing these concerns internally to ensure improvements are made. Your feedback helps us identify where we need to focus to provide a seamless and exceptional experience for our guests moving forward. Thank you for sharing your thoughts, and we hope to have the opportunity to regain your trust in the future. Warm regards, The Isle Blue Team

Posted 1 month ago

“My husband plus two friends stayed at the On the Rocks villa in July 2024, which was booked through Isle Blue. The booking process was fairly straight forward. The provided advanced information about different excursions, private chef, etc. However, the prices were exhorbitant. The property manager told us upon arrival to the villa that the rate did not include electricity. We were totally surprised about this and felt very blind sided by this policy. In addition, we eventually learned that there was a water leak which maintenance was working to resolve. When we are responsible for electricity, then we became extremely concerned about utilities and the water leak. There were a lot of back and forth with the property management, but they did not resolve this issue until after our departure. This was a Huge point of frustration as we paid A Lot of money for our stay at the house. I would recommend the property but make sure you understand the policy for electricity.”

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Posted 6 months ago

“I was disappointed in the communication from the concierge service. Emails took a long time to reply & some were never replied to.”

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Posted 7 months ago

“we payed 1000 per day but it is not that much worth.”

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Posted 8 months ago

“This company is advertised as a luxury villa company and we booked 2 vacations on the website. The booking process was normal but the concierge service was not up to par compared to the price paid for the home.”

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Posted 8 months ago

“Mostly satisfied with the experience. But a few things that could have been better. We used your concierge service and attempted to rent a compact car. 2 days later we were notified that there were no smaller vehicles available and that a luxury SUV was the best option. The person who contacted me had set up all the paperwork and just needed my okay to charge the new total ($1,000+ more than originally planned). It only took me about two minutes to see online that there were tons of compact and midsize cars still available. So this felt like a lame upsell based on false information. My wife and I were not planning on exploring the Island. Just a few trips for supplies. Not a big deal, but this left a somewhat negative impression regarding the honesty/value of these services. My other issue was with the lack of privacy on the ground floor. No window treatments with a public beach right outside? This seemed to fall way short of suggested attributes like “romantic” and “honeymoon.” Plus, the details of the contract state that we’re liable for excessive air conditioning charges. So you have Southern and Western facing windows with no shades, at the equator. Almost seems like you’re trying to get us over the air conditioning penalty threshold. I wouldn’t have even considered that—except for prior car rental experience.”

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Posted 1 year ago

“Our villa in Barbados was amazing, along with our cook and housekeeper. However, our local concierge - Amara (from BlueSky), did not meet expectations. To begin with, she did not email us instructions for entering the property so we arrived at our villa we spent about 30 minutes standing outside of the property trying to contact her to get the code to the lockbox. The next day she did not visit the property to introduce herself and to orient us to the property. We found out on the second to last day of our trip that there were amenities in Westmoreland that we could access but we needed to check in at guest services. But this information wasn't written anywhere and we felt like Amara should have informed us. The property was great but the local concierge was disappointing.”

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Posted 1 year ago

“Really wasn’t Isle Blue as much as property I rented. I stayed at Windjamner landing St. Lucia 3 bedroom Villa with ocean view. I could give you 10 reasons I was unhappy but I will start with number one. It is a 3 star property at best masquerading as a 4 star property. The particular Villa I stayed in was old outdated and partially obstructed view. Appliances were 1960 style with oven so old the dials were worn off so you couldn’t read writing. We had to ask for a coffee maker a hair dryer and what property doesn’t have USB ports in modern times. Tile was original but so scratched u almost couldn’t walk on it. Furniture was 1990 heavy dark wood that was out of style. One of major restaurants was being remolded and was closed. The food was average at best with two other restaurants just changing names at night same location. Ice maker never worked all week so staff brought us bagged ice. Air conditioner leaked and ran out on floor and we ran out of hot water when showering every night. Love the island and the people as well as staff but property at least my villa needs a major makeover. Forgot to mention last day that my daughters wallet was stolen from her bedroom. Luckily only one credit card which was easily cancelled and a small amount of cash. They asked if we wanted to fill out paperwork and report it to security but we were leaving that morning when she realized it was missing.”

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Posted 2 years ago

“Property was just ok, the chef and cleaning ladies were outstanding !! Super friendly and food Patricia prepared was unreal. Margarite even pressed our shirts. Both were top notch. Found it odd we never did see the property manager. Would have thought they would have met us and welcomed us to explain the property. Toilet was plugged and they never showed and they finally came to pump the septic twice so the smell for the day was unbearable. Then who ever did the septic somehow turned off the water so no one could shower before dinner, someone finally came to turn back on the water. Pool was low in water and was making weird sounds, again no one came and we had to figure out how to fill up the pool. Things you don’t expect from Isle Blue.”

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Posted 2 years ago

“I feel like there were some communication issues between the 2 companies.”

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Posted 2 years ago

“Great weather, easy to navigate all the amenities, and love location essentially half way between US and UK. Three stars is my answer to the basic “ value for money” question. This was Harvey Nick’s prices for H& M product.”

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Posted 2 years ago

“I'm not quite sure of the value of working with Isle Blue. I asked several questions before our travel to receive answers that either were not answers to the question I asked or weren't correct. Once we were traveling, we were handed over to the local management company who did an outstanding job of taking care of us.”

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Posted 2 years ago

“Response times from the villa salesperson Francisco and especially the concierge Areti were poor”

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Posted 2 years ago

“I’m still not positive who isla blue is and if it’s the same people who helped us at the front desk or not. I will say isla blue overall feels super corporate and I did not like that. I own a resort and have multiple rental properties so I understand the fees and limitations that come up with guests. But one thing that was pretty annoying and just inhospitable to me was the fact that they were so not willing to accommodate an early check in without a large fee and the check in time wasn’t even early. I understand an early check in is not always possible but there was Villa was vacant prior to us arriving and they have staff on site so it wouldn’t have been putting anyone out. All we needed was to drop somethings off so the home would be ready for my sister when she arrived. Instead we had to occupy her with busyness in town while one person had the job of setting up for her party. It would have just been very hospitable to have helped accommodate us and not just fish for more money. I did not like that aspect of isla blue at all.”

Helpful Report

Posted 2 years ago

Good day Rachel, Thank you for your feedback. We fully appreciate your position. Please note that the approval for an early check in rests solely with the property. The owner of the property sets the early check in policy and would approve of any early check in. These conditions are outside of Isle Blue's control. We hope you had a wonderful time on your trip.

Posted 2 years ago

“Issues with hot water and shower were resolved quickly. Not ideal to have had boiler changed during our stay”

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Posted 2 years ago

“Service ok, nothing outstanding. Slow replies. We didn’t ask for any extra services so all we have to judge on is the basic booking and a few questions.”

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Posted 2 years ago

“Property and Housekeeper Mercier were very good. On Friday, three days before we were leaving, I called Daggi the concierge to find out when we were getting Covid testing. She hadn't any appt. lined up and said she would try to "squeeze" the nurse in on Saturday. Otherwise, she thought we'd have to get tested at the airport Monday and stand in line. Totally unacceptable! She knew for 3 weeks when we were leaving and needed to be tested! We found a med clinic and got tested ourselves. We never saw her- the housekeeper showed us around when we arrived. She was invisible and no help to us at all!”

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Posted 3 years ago

“I do have a negative feedback to make about our stay.”

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Posted 3 years ago

Good day Celine, We understand you have concerns regarding the seaweed issue in front of the resort. We will look into it. Thank you for bringing this to our attention.

Posted 3 years ago

“We did not get any help to get COVID-19 test on Saturday and really disappointed and only the Butler was able to find a local doctor to comet over and he didn’t accept credit or debit card and had to go thru the trouble to find cash”

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Posted 3 years ago

Isle Blue is rated 4.7 based on 917 reviews