“The worst shopping experience I’ve ever had.
For almost two months, I’ve been waiting for a refund for a returned Versace jeans that Italist already received more than a month ago. Despite this, their customer service keeps sending me the exact same copy-paste response, claiming they are still waiting for the boutique to confirm receipt. This is simply untrue, and I’ve been going in circles with no resolution.
This behavior is unacceptable. Legal action has already been initiated with my bank and the BBB.
Avoid Italist at all costs — do not buy from this website.”
“I was charged for nothing. $300 for what??? I have tried contacting several times with no response. Finally had to call my credit card company to resolve it for me”
“I sought out their services, hoping for expert guidance and a solid investment strategy, but unfortunately, the reality didn’t match my expectations. In less than a month, I lost $21,500—a setback that was not only financially painful but also emotionally taxing. It’s easy to feel frustrated in situations like this, and in hindsight, I wish I’d spent more time researching and understanding the risks involved before jumping in.
However, despite the setback, I’m thankful that I reached out to Mrs Olivia and her team. They offered immediate, professional assistance that helped me recover the funds I had lost. Their support was incredibly responsive and knowledgeable, and it gave me the confidence to move forward. I’m deeply appreciative of their efforts and couldn’t have navigated through this without them.”
“Their fees are unbelievably high
Their fees are unbelievably high. They mention fees in their description but not how high the tariffs etc. are. I have ordered from other sites that handle these. As a result, returning an item will basically cost the same as the item itself (over $150). This is crazy, and they were not responsive or amenable to help. Just awful.”
“Before I ordered, I specifically sent a mail to check if the items are sold DDP and if I had to pay duties in Nigeria, customer service replied and said all prices included duties with no extra charges.
Only for the items to arrive Nigeria and DHL asked me to pay 30% extra for customs!!!
I have no problem paying, but why did Italist lie and give misleading information????
Stated even on their site that all taxes and customs are included and there are no hidden cost!!!!
You lied!!! And I am disappointed”
