“Love the merchandise but their sleazy return/exchange policy has made me never buy from them again. Exchanges take 6 to 8 weeks but if you want sooner they suggest you buy again and wait for refund. During covid they suspended refunds and exchanges (so far since last March until now, November) but have no issues with new orders and catalogs.
Always loved them but will never shop again !!!!”
“J Peterman has cheated me!
After 68 days and frustrating phone calls, Peterman finally gave me a refund for incorrect merchandise but charged me for return shipping even though two Peterman reps assured me I would not be charged since it was their mistake.
Instead of a full refund of $118, I received $109.05.
The invoice said I was getting an XS, which is the size I had ordered. But the label on the shirt was a Medium. It was way too big and I didn't have time to exchange for the correct size because I had ordered it to wear for a special occasion.
The reps on the phone were understanding and courteous but they said the refund was handled by their "Branding Specialist" in another office. When I asked to speak with him, they said they didn't know how to transfer the call.
Peterman doesn't pay attention to the merchandise when they send it or when they get it back. Not trusting them, I took the time to take photos of the shirt and the invoice. Customers shouldn't have to do this!
The company refund policy is "within 60 days". They didn't meet their own deadline. If I hadn't called, I doubt I would have ever gotten the refund. And I'm still missing $8.95. We shouldn't have to waste our time on these phone calls and posts to get Peterman to stop cheating.
DON'T SHOP AT J PETERMAN”
“I bought merchandise from Peterman and returned one item costing $118 via UPS in July.
The item I returned was NOT the item I ordered and it also took a very long time to arrive.
Peterman's merchandise is both pretty good and very bad, but their customer service always has been abysmal.
Peterman grants itself as long as 60 days to refund for incorrect merchandise. The deadline passed and after frustrating phone calls they still have not refunded my money.
My conclusion, after conferring with other people who had similar difficulties with Peterman, is DON'T BUY FROM J PETERMAN!”
“This is the worse company regarding shipping , organization, and follow through. I’m so disappointed. I ordered 3 item by phone. They were having a sale, so unordered as I browsed the catalog. The man I spoke to over the phone knew nothing about the items but claimed he did. I had to return 2 items because the fit was off. I was told it would be free returns.
I’ve been calling the company everyday. The refunded my money for one item. I was told I’d get an email...have not.
I hope I can solve this problem.
The company is too much of a headache to deal with. And I feel that if there are extra charges...that should be information given to the buyer up front. I hat that.
If the company did better, I’d enjoy purchasing from them...but they suck and take money. Who does that?”
“Two erroneous shipments of the same product resulted in what I wanted being out of stock by the time it was corrected. No one then cared that I stopped all communication with them. No-one cared, just a simple I will take you off our mailing lists. I don't think upper management has a clue of what's going on. I was a good customer too.”
“Ordered a "vintage" tee shirt. I've bought these before from J. Peterman and they were made with substantially heavy cotton and have lasted me for years. The new version is a very poor facsimile. The material is inferior. The cotton is thinner, the sizing seems smaller, and the workmanship is not as good. However, the price is still the same: $45 for the long-sleeved version. Peterman used to sell quality items but no longer, it seems. They better get their act together and return to the days when they sold stuff that was better than the ordinary.”
“As has been noted by virtually every review, this company is no longer trustworthy or reliable in any way. After literally dozens of unanswered telephone calls over the course of 6 months to customer service, I was told that my order was still "being processed" (despite having been charged to my card). After finally receiving incorrect sizes, I made the mistake of returning those items using J Peterman's return label in the hopes of an exchange. After nothing from them for 2 months, I finally got through on the phone, only to be told the correct sizes were unavailable. When I asked why no one had reached out to me with this info prior to my call, the response was "we're very busy, you're not the only customer we have." Then I was promised a refund check that would arrive within a few days. Three months and multiple calls later and still no check. Obviously they need to hold on to as much of OUR money as they can to stay afloat as they go out of business. BUYER BEWARE! Shop elsewhere if you want to receive your goods and/or credits!”
“Guideboat Company is part of the J. Peterman company. I purchased 2 items from Guideboat early last month - a penknife and a bandana with a delivery charge of $12.95. I was charged for the $7 bandana and full delivery charge $12.95, with the penknife back ordered. Just found out today that the penknife if not being restocked, so I've been charged $12.95 for the delivery of a $7 bandana. The company rep told me that the system does not update after each order, therefore I never would have heard from them about this had I not reached out to them first. There is no way I would order a $7 item and pay that much delivery charge. The customer support said they would reduce the delivery charge by $6, but that still does not take away the bad taste left in my mouth. So buyer beware! I also should say that my complaint is not about the person who helped me (who was polite and tried to help to his/her best ability), but rather the company system.”
“BEWARE of doing business with this company unless you like waiting months for a refund. There are many fine companies, like Poetry, or London Wrap, or Nordstrom to do business with and who value your patronage. J Peterman is not one of them. This company is not responsive to refund requests.”
“If I could, I would give J Peterman Co zero stars. I placed an order in early Jan of 2020 that was never filled, and have been waiting since Feb 20 for my refund, when the company promised to send it the next week. Each time I reach out, the refund payment is being processed. I’ve filed a complaint with the Better Business Bureau, but I fear my money is gone forever. This is NOT a reputable company any more!”
“I would give ZERO stars if possible. My complaint is the same as most below. I returned two items that J Peterman received on January 21. I check every week but still no credit. I have spoken to several at customer service who say they are behind on returns, but this is ridiculously bad service. The person I spoke with today told me that her manager was going through a stack of papers and that my return was in that stack. She said it would be processed in a day or two. I don't believe her.”
“Purchased a vintage sweatshirt for my son and after a couple wearings (not yet washed) the seam gave way at the wrist creating a hole. I chatted with a customer service rep and because he's worn it, JPeterman's company policy is not to exchange it. I've owned a number of their shirts they've become threadbare before a seam failed. It is extremely disappointing considering the price ($85) and my past experience with the brand.”
“Bought a dress Dec, 2019. Too big. Returned it mid-Dec 2019. They received it a week later. No refund on Am Ex by end of Dec. when I called they said they only do refunds at end of month (!) so mine would be coming end of Jan 2020. End of Jan, no refund. I called. The ONE person who handles refunds is out sick. She’ll do that when she returns. She was back by Thurs, but still no refund BUT they added EXPEDITE to my refund. Friday, no refund. Told them I was filing a claim with BBB, which I did. And by the way, they have an F rating! Wish I would have checked before ordering the stupid dress!! The following Thurs I called. The person who does refunds was doing them that day (!!) but very backlogged, but since I’ve been waiting for soooo long the “supervisor” put an extra push, supposedly, on my refund. So now it’s Fri, Feb 14, and still no refund. I actually think they HAVE gone bankrupt and are just not planning on refunding ANY ONE’S money! Now going to contact Am Exp. If I still lived in Cincinnati I’d be pounding in their door daily and REALLY making a stink! STILL NO REFUND 2 MONTHS LATER!!”
“I purchased a dress and a blouse, the quality of the sewing was poor, they offered to send me replacements and I would return the poor quality one's in the same box. Well the new blouse was just okay but the dress again was very poor quality. So I returned both dresses and the blouse this was in December and no refund yet. I just called and was told we will process the refund but it will take time. They have had my money for over 2 months which is not acceptable. Also their sizing is so inconsistent you cannot figure out what size to order. I am a solid size 8 medium in most all clothing lines (except Chico were I am a size 1?? go figure but at least there I am always a size 1) with Jpetermen clothes I have been from size 2 to 12?? how crazy is that and their prices are extremely expensive and the quality not what they claim. I only buy when on sale because even then they are expensive for what they are but at least it isn't gouging.”
“Ordered one product received a completely different one. Tried to call was put on hold for 20 minutes and then Phone hung up because voicemail was full. Send email which was never returned. Returned merchandise and never heard a thing. Has been over 30 days.”
“Having read most of these reviews I felt compelled to write my own if nothing more than to substantiate the concerns with many, many disgruntled customers. I rarely if ever have problems with orders or returns with online product purchases but my experience with JPC has been completely unacceptable with absolutely no regard to taking care of the customer. I purchased a sweater that I received early November but decided to return it within about two weeks. The package was received by JPC on 12/02/19 however I’ve yet to receive a credit on my credit card. I too called and spoke with Lisa who was very nice but advised me that the person responsible for issuing the credit was away from their desk but would be able to run the credit within the next 48 hours. In checking my credit card activity as of 2/01, I’ve yet to receive a credit of $149.00. Called again on 2/05, was on hold with the obnoxious recording for 17 min when Lisa finally answered. Again, the Returns Mgr. was conveniently away from their desk apparently sick all week but she would turn in a ticket for processing and it would be another five days before they could issue the credit. This is completely exhausting and especially having read multiple reviews from others with the exact same experience and complaints, I must resort to disputing the charge and have my credit card company resolve the matter. It’s most unfortunate and I caution anyone considering purchasing anything from JPC to be mindful of their lack of follow through and extremely poor customer service.”
“I will never order from them again. They have had my return since mid December 2019 and owe me $250. I have called and have been lied to twice. One time they told me "your refund will be processed in the next 48 hours" and that never happened. Called back and they told me "it was refunded yesterday." Nope. Called again and was told it has not been refunded. I am going to open a case with my credit card company. These people are the worst!!”
“You don't even deserve one star. I sent back merchandise to you in December 2019 and still have not received a credit. I called the phone number that you have listed and I was kept on hold forever. No one ever came back to talk to me. I have called numerous times and the exact same thing happened. The tape tells you to keep holding on, you are the next in line, but no one ever picks up the phone. You have a racket going and you haven't heard the end of me. You owe me $159+.”
“ordered 5 items and was told shipped out in 1 t0 2 days . Weeks passed but all the order said was that in progress !?
No response to several emails , no response to phone calls and no response to a “ ticket “ generated to talk to them . Lucky for me I had the credit card company not authorize payment . Is the company in business ? Is anyone there ?
I keep getting their emails on their “sales”.
Very disappointing .
Do they have anyone working there ?”
“I ordered a shirt. It was the wrong size - my bad. I returned the shirt for a refund which have not yet been provided in 4 weeks. When I have tried to call, I have not yet been able to get a real person on the phone to tell me the status of my refund. I have sent two messages on their site. Neither has received a response and still no refund. It's as if there is no one at the company to serve the customer.”
