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Jardine Motors Group Reviews

1.8 Rating 31 Reviews
19 %
of reviewers recommend Jardine Motors Group
1.8
Based on 31 reviews
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Own Driver
Customer Service
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Email, Telephone, Live Chat
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Jardine Motors Group 5 star review on 11th June 2024
FD
Jardine Motors Group 1 star review on 24th November 2023
Anonymous
Jardine Motors Group 1 star review on 24th November 2023
Anonymous
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
4
Anonymous
Anonymous  // 01/01/2019
DO NOT trust this outfit Do not trust this outfit. Placed an order for a nearly new Defender from group stock. Having searched for a Defender 110, diesel, HSE or First Edition I received 13 results. Made a selection, ordered and paid the initial deposit online. Two days later the dealer informs me that the vehicle was already sold, a website error to blame apparently. I completed a second search, printed the remaining 12 vehicles from the search results and visited Milton Keynes dealer. 8 of the remaining 12 vehicles for sale on the website were already sold and shouldn't have been advertised. Being flexible we selected one of the remaining 4 vehicles at an increased cost. Now they can't deliver that vehicle within the seven days stated on the website. £10,000 paid in deposits and no sign of the vehicle. 1 Week delivery claimed on the website - still they cannot confirm a delivery date. Now I have to rearrange my insurance again because of their failure to live up to website advertising. I will have to do that yet again when they finally decide when I can have the vehicle they promised in 1 week. DO NOT ORDER FROM THE WEBSITE. 70% of available stock from my search results was not theirs to sell. They know this having been told last week – but still vehicles they do not own are for sale on the website, including the one I’ve purchased! (This web site has now been amended in places) Is it not illegal to offer for sale goods you have no hope of delivering? Taking deposits under false pretence? Fare to say that I’m totally disgusted with mis selling to gain a customer deposit. IF IT’S NOT FOR SALE DON’T ADVERTISE IT! IF YOU CAN’T DELIVER WITHIN THE TIME YOU STATE DON’T ADVERTISE IT AS SUCH. DON’T TAKE DEPOSITS FOR PRODUCT YOU HAVE NO WAY OF DELIVERING. BE HONEST IF YOU WANT YOUR CUSTOMERS TRUST.
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Posted 3 years ago
awful customer service at Jardine motors Erdington dealer. After many phone calls and emails still awaiting for a simple invoice which they have to provide by law. I have been asked first to email my request by email because they could not deal with this over the phone. When I chased the matter I was asked by their customer service Karen (who was very unprofessional and rude) to send a proof of Id which I did. After a week they told me this has to be dealt with through a secured link which took them 1 week to email this over after several phone chase up. After sending my request through the link I was asked for my address and the car's chassis number which was not easy to find out, but i managed. after this, they requested further security question about my car's finance and I replied, and now they responded that they are satisfied with the provided information, however, they are looking into this matter and will come back to me at the later stage..this has already been 3 weeks and nothing so far. absolutely a joke
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Posted 3 years ago
Top notch service, nice people too.
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Posted 3 years ago
Shocking service. They won't give you a direct number to speak to the dealer. When you call you get through to a central number with junior staff working from home who are only allowed to try to connect you 3 times per 24 hours! I didn't get an update on my vehicle for 2 days as I just couldn't get through and wasted hours on the phone trying to do so. Their Aftersales Manager Gary Jones has absolutely no idea how to look after what should be valued customers. I will never set foot in this dealer again and will never buy another Range Rover. Avoid this place at all costs.
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Posted 3 years ago
Shocking service. They won't give you a direct number to speak to the dealer. When you call you get through to a central number with junior staff working from home who are only allowed to try to connect you 3 times per 24 hours! I didn't get an update on my vehicle for 2 days as I just couldn't get through and wasted hours on the phone trying to do so. Their Aftersales Manager Gary Jones has absolutely no idea how to look after what should be valued customers. I will never set foot in this dealer again and will never buy another Range Rover. Avoid this place at all costs.
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Posted 3 years ago
I called AM today to book my car in for a service. No one called back so called back PM. That was 2 hours ago! The car is a lease vehicle and requires an MOT. To do this work on line they charge £650+ & £85 for the MOT and would have the cheek to charge £50 to collect from my house! Of course they know its a lease vehicle so think I don't care. Same thing happened last time I booked. Shambles!!
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Posted 5 years ago
Make Sure You Check All Your Paperwork On Sunday I visited Jardine Motors in Stanway, Colchester interested on a Mercedes GLE. I had a test drive, loved the car so a deal was to be done. We went back and forward a bit with the price of my part exchange, an agreement was made that the difference we needed to make the deal would come off the forecourt price of the car. Some more dealings were done and we signed on the bottom line and left a £1000 deposit. Happy Days. When I got home I checked the paperwork, money had been added to the forecourt price! They had included a chargeable extra that I had voiced I didn't need before the deal was done. Increased the value before reducing it. My husband went back down the next day for an explanation and another deal was offered but really, I knew the score and no matter how many deals are to had now, the whole 'car dealership' trust was gone. I loved that car but feel Mercedes will never look after me. Such a shame, car dealers as a whole have such a bad name, this is the reason. You shouldn't have to be checking all the paperwork and figures for bad dealings.
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Posted 5 years ago
Terrible service, once they have your money they are no longer interested in the problems caused by their poor organisation. Really just a load of Essex Chavs pretending to be professional sales executives, but only interested in selling GAP insurance
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Posted 5 years ago
dont go there, bunch of total idiots, trying to be professionals.......con artists to the extreme, dont care about you as a customer, just trying to sell you GAP and paint and alloy wheel insurance which make the sales person virtually nothing............not a happy place to go
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Posted 5 years ago
Very poor after sales service. Damaged my car and were disrespectful to me as a costumer. Can’t recommend at all!
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Posted 6 years ago
Very bad customer service, months after buying a car with faults they still haven't fixed them!
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Posted 6 years ago
Excellent communication, friendly service and speedy delivery
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Posted 7 years ago
Jardine Motors Group is rated 1.8 based on 31 reviews