“JC Penny is unfortunately looking like they are on their way out. The stores are a mess. The merchandise is always everywhere and their employees, while very nice, are subject to the archaic policies that JC Penney has in place. For instance, they are always offering coupons and then when you go to use the coupon there is always a reason why you can't. They just are not to the level of what you would expect a nice department store to be. They refuse to remove a late fee that was 4 hours late. I get it that it's my responsibility. But totally forgot. When I called I was told that was not possible. Really? I pay my bill monthly. And I can tell you this I will pay that late fee and I am never shopping JC Penney again. Policies that are not customer oriented.
And again, this is not about the employees. They do the best with what they have. Checkouts are always 20 people deep as there are only so many open. Returns have to go to a specific spot. Despite that I have never had a sales person act rude or indifferent. They are only doing their job with what resources they've been give. Step it up Penney's. You look like you are about to go out of business.”
“I called the customer service number for help...someone picked up the phone, didn't say anything and I could hear people talking and laughing in the background...I said HELLO rather loudly and finally she answered me. I asked if this was customer service and she said yes. I hung up. If the customer is an afterthought, I won't be placing any orders with this sub par company with sub par employees working for them”
“I bought a suit from Jc Penny's and it came in and it did not fit so I returned it and they received my refund on November 28 2023 and I am writing this on January 20 2024 and still have not been refunded, and everytime I call I get a different story. Erin at the coustmer care advocate Team has been handing my case since the beginning and has done absolutely nothing about it she is incredibly incompetent and really bad at her job she should be fired”
“I placed two orders through my JCP account. The first defaulted to an address I hadn't lived at for years. I noticed this on the emailed order confirmation. I called JCP. They said it had been more than 20 minutes (3 hours) since purchase, so there was nothing they could do. They said that I should call UPS when I received a shipping notice. The order sat with JCP for two days before a label was printed and another two days before UPS picked it up from JCP. I called UPS, and they said JCP (the shipper) would have to contact UPS to change the address, a common practice. JCP then said they couldn't do that. UPS will only change the delivery after the delivery is refused on the first try.
JCP screwed up my delivery address, refused to change it two days before the label was printed, lied about how to resolve it, and wouldn't take steps to resolve it with the shipper. I sell online, so I know how easy it would have been for them to resolve the issue. I'm out $100 unless the resident at my old house is honest and refuses/sends back the order.
Meanwhile, the customer service representatives were unpleasant, and disempowered. I felt sorry for them.
I will never step foot in a JCP store, or visit their site, again”
“I purchased 2 cardigans on January 4, 2024 with ship to store arrival stated as 1/10/24. The next day, it showed “in transit to store”, with the money removed from my VISA. It is now 1/17 and still showing “ in transit to store”. After speaking with customer service as a “ valued customer” - I was told it was probably lost and I would need go to the store and file for a refund for a product that I never received, 52 mile round trip. This isn’t the first time I’ve had issues with JC Penney, but it is the last!”
“I have had a CC account with JCPenney's since 1972 (51 years) and granted I have not used it for a while, but today I went to use it in the store and it was declined. What?? So I used my MC and completed my purchases. I call JCP when I got home and they said they closed the account in July of 2023. I asked why didn't I get notification of the closure and they just said they don't give notice. Really after 51 years they don't give notice ?? OK so no more JCP even with my MC.”
“Jcpenney sent me someone else's package. I returned it. I never received $88.45 in items that i ordered. They refunded the items that I never received in 6 sporadic small increments that only totaled $53.14. I've called customer service atleast 6 times.They claim to elevate the situation which I then get an email claiming they refunded me. They have not. I asked to talk to the manager and they said they don't call anyone, they only email. They never respond to my email and when I call back, they say the case is closed and then the circle of lies begins all over. I have emailed them a copy of the statement proving they did not refund me the full amount. They dont reply. This order was placed 12/8 and I'm still battling this with them. This is in fact stealing when they keep your money for items you don't receive.”
“My sister went to you to buy a watch to track her steps daily. Your advertisement offered a good sell, but she didn’t read the very fine print, She could not afford it with your bu——-t advertising. Are you people aware that older people live here, living on social security only? I’am a very concerned family member!!”
“I paid my balance in full yet a couple weeks later got a $2 charge and bill for "interest". I called, waited nearly 1/2 hour for a manager and asked for the charge to be removed. (Very poor business practice, as it degrades customer perception and probably costs more than $2 to generate the bill. I understood that the charge would be removed. Instead, got an additional $2 "late fee" and the following month JCPenney reported the late payment to the credit bureaus!! I ended up paying the then $8.56 in fees and after waiting 32 minutes on hold for an agent to start to tell my "why" I was charged the disrespectful fees, I explained that I have endless choices on where to spend my money, but only "some" of the choices deserve my business. JCPenney no longer deserves my business!!!”
“Wrong color and size was shipped. My order total was $86, yet I have to pay return shipping and my total refund is only $66. I already paid for shipping in my order! What the heck is going on in this world?! These companies should be shut down. I will never deal with a JC Penney n- line or in-store ever again! And I will surely let all my friends and family aware of their customer service both in person and on social media.”
“Order 3 pair of shoes on line. Received a rug and some kids shoes. Not what I ordered. They tell me to return the items for refund and pay them again for the items to be reshipped. Refund expected in 2 weeks. Shoes expected in 2 weeks. They will tie up my money and my merch for 14 days. But want to be paid immediately. That's not right. So now no shoes and no money.”
“Can I give less than one star?
I purchased a dining room set from Penneys for over $1200. I have had this set for less than 2 weeks and everything was fine until this morning. I came into the room and there was a 2-1/2 inch crack on the top of the back of one of the chairs.
Penney's wants a $125 restocking fee and a $95 return fee because I did not report this within 24 hours of delivery. So they do not stand behind the product.
I've been on hold for over 25 minutes -- still waiting to talk to supervisor.
DO NOT BUY FROM PENNEYS. Do not buy Signature Design by Ashley Realyn 5 piece dining set.”
“JCPENNEYS is a terrible company. I placed an order with them, never received the order but they kept my money. Customer service is a joke. They were not helpful at all. BEWARE of shopping at JCPENNEYS. They are too many other places to shop where customers are treated fairly.”
“Their customer service is the worst service I have ever experienced. I called regarding a gift card pin number. I was trying to place an online order. Instead I got the run around by 4 people and nobody could help me. Besides the incompetency of these people, they can't speak English in our USA ~ American world. Not a happy camper today!”
“I placed an order for Christmas gifts for my children. When I picked up the first order I got the box opened and an important item was missing . I was told the only thing they could do is issue a refund. Order number 2023341412675410. The item missing was Therabouts Hooded puffer jacket, which was supposed to be a gift . I placed another order (2023350412969887). This item was supposed be ready for pick up that same day and I never received a phone call letting me know what was going on. I finally called and they told me it was being shipped from another store. Again this was a Christmas gift that I never received. That order was placed on December 16,2023 so it could be given as a Christmas gift. I’m now being told it will arrive at the store on the 29th and I can’t get a refund until then. I’m now out of money because I had to purchase it from another store. I was inconvenienced more than once and will never use JCPenney service’s again.”
“Last 3 times I have made purchases from JCPenny website, I have had to make returns and was not reimbursed the total amt of the return. First time(2 yrs ago) issue resolved after speaking with a supervisor. I had already had several conversations w/ cust service to no avail. 2nd time( this past summer), I again attempted to resolve via customer service. Finally filed dispute via PPal and they were able to get my refund credited back to me but a lot of time and trouble for me to get this resolved. 3rd time...placed 2 orders in Oct. Returned some items from each order and used JCPenney labels on return. One return order was credited back to me correctly, the other was never credited back. I have emails from Penneys that confirm they received the order and a f/u email that says "refund is on the way". This is from 11/7/23. Because that refund was never put back on credit card, I called cust service and was told it had been taken care of. It had not.
I am now again disputing via PPal and have finally been sent a check for some of, but not all of what I am owed. I do a lot of ordering on-line and have never had trouble with returns from any other merchant except Penneys. Due to these 3 back to back experiences I will never do business with Penneys again.”
