“I have been a customer for years and years, and generally happy with the products. However when it comes to their JCP sychrony card, very unhappy with the amount of intetest being charged. (33.99%) I have called to see if they will decrease the interest percentage, but they refuse! That is robbery!! There is no reason for them to be charging that! š””
“They never have anything in their stores anymore. It looks more like an outlet for returned items. Credit card services are awful. They never have anything good on your credit report.”
“I am a āvaluedā JC Penney customer who has canceled her JC Penney account. I have shopped at Penneyās for many years and have been satisfied with my transactions until now.
In April, I signed onto the Synchrony Bank website to make a payment online for another account. I noticed that my JC Penney statement was also displayed and the due date was April 21st. Since I had not received that statement in the mail, and since it was past due, I made the payment immediately.
I also explained that I had not received my statement in the mail, and that is how I wanted to continue receiving them. I also expressed my concern that I would be charged a late fee, even though I had not received my statement. The person helping me said that she would take care of the problem, and that I would receive my future statements mailed to me.
When I went online to pay my other account, this month, I noticed what appeared to be a JC Penney statement. I had not made a purchase, so I clicked on it and found a $4.20 charge ā interest on my previous balance. I called and explained the situation, but received no help from the individual who further stated that I requested on-line statements, which I did not. How am I to know that I have a statement ā I received no notification that my payment was due either time.
Unfortunately, I canceled my card and will no longer shop at Penneyās.
Today, I went to the Westland, MI store to pay the $4.20 bill which is due on May 21, but was unable to because I did not have a JC Penney card, and I did not have a JC Penney statement ???? The statement I had came from the on-line statement that I printed. Now I ask you, how ridiculous is that? I could not pay my bill because I did not have the statement that Penneyās didnāt send me.”
“I ordered a comforter set and I am very pleased. The package was delivered as scheduled. The comforter goes very well with my decoration. I will continue to shop at JC Penney.”
“We paid the full amount early for the credit card bill. Opened a card with them and they kept charging fees every month without explanation. They wont waive paper incurred fees for my grandma who has is an old fashioned paper bill user. Its a matter of principle and they wont waive the $16 she incurred for paper fees which she was never notified of to ve charged every month. Never again will we shop here. Poor customer service”
“I went to jcpenney here in Silverdale, Washington. The cashier who checked me out was very rude and I was never felt as small as I felt as she was ringing my stuff. She never smiled. She's not a good customer service person.”
“Bought a gold rope necklace a few years ago with lifetime warranty. It literally broke trying to put it on the other day. I sent it in for repair ... they repaired it and just melted the broken piece back together and you can see where it was repaired. LOL. It does not even flex like normal where it was melted.
BTW the same necklace on Ebay would be half the cost. They add markup just for the ability to do business with them, then do shoddy repairs.”
“I just left the JCPenney's on Shackleford in Little Rock in the young lady sold me a bracelet for mother's day. She was very professional, respectful and honest about the price and the quality of the silver thank you and she was just wonderful..”
“JCP.com frequently loses orders, sends the wrong order, has no tracking, long shipping times,etc. Long story short, customer service thought they were doing me a favor by sending me a return label. What a way to make a customer feel valued!”
“For the second time Iāve gone to Kelly to get my hair cut full head highlights. I used to for years go to another stylist but she retired. Itās a shame because she did a really good job and the price was good too. The first time I got highlights she only put a few around my head but left it my natural the rest of the way. The cut was okay. She forced me to use an opalex conditioner for 30 seconds at $30 and I didnāt want it. Stating I did not want it. This time I scheduled an apt for the 25 of April. The cut took about 5 minutes and then she started the highlights. The color I wanted was a platinum blonde. Not yellow. She did not do the underside as much as I would normally get with the stylists I went to before. The. The color was not what I was really wanting. My bill as she rang me up she charged $10 extra for long hair. My hair was at my shoulders. I discussed this when I scheduled the apt with her. Then without asking she used olaplex I guess instead of conditioner. At a cost of $30. This time I paid $30 for the haircut. $10 for my shoulder length haircut extra $30 for the olaplex and 125 for highlights. My bill was$195. I didnāt realize she had charged the extras. I was not expecting the add ons that I didnāt ask for. I left a $25 tip. Not realizing how much my bill was already. My hair cut is uneven. My back is longer than the sides. And uneven. The side I wanted a little bit longer ended up shorter. Itās disappointing to say the least. I had explained my granddaughter was graduating college in 2 weeks. Iāve worn my hair in a bob for years. Iāve had outstanding stylists cut my bob in really creative cuts and never uneven. Unfortunately itās in the states I used to live in. I donāt think itās good policy to force extras on me that I did not want. Or approve Did not reach back out to her. I donāt want to have her try and even it up as my one side is way shorter than the rest. The back uneven and longer than both sides. I would feel extremely uncomfortable also having her try to put a few more foils and try to shape up the uneven bob. The stylist was polite and I had no issues about that. I just wanted a bob hair cut with highlights. Now with me stating my disappointment in my hair I would definitely feel uncomfortable trying to see what could be done. I donāt want her to be in any trouble. She just needs to stop forcing things to bring the bill higher without consent. Iām just disappointed I tipped her so much. Iām in a wheelchair so I couldnāt see the total. She was helpful to me working around the wheelchair.”
“I recently reactivated my JCP card because of customer service by Phyllis (Westfield Mall). I must mention Laila, Liana andTracy. The next day I had to return and Dale, from the curtain Dept also impressed me, as did the ladies with their help, professionalism and going above and beyond in service. It was a pleasure to get that kind of attention. Thank you.”
“Visited my local JCPenny recently for prom, their hairstylist Teresa was an absolute gem. Made me feel comfortable with the whole brand new experience. She did a wonderful job and I felt amazing leaving the store.”
“Jared from the Queens Center Mall location was absolutely phenomenal and helpful during my visit today! Definitely a 100/10 experience, and Iāll be back again looking for Jared!”
“Linda C. Associate# 0675 @ Store 2920 Helped me with my return. I was so happy that she was able to help me with my coupon. I had an online order I wanted to exchange in store. She was so nice. JCPenney needs to recognize her as an excellent employee.”
“I recently went to jcpenney to get some undergarments. I had a little bit of trouble determining my size but luckily there was this very kind woman who helped me the whole way there. She made sure I was satisfied and even went as far as helping me the whole shopping experience. Thank you Emma.”
“I have a lot of issues with JCP. I will explain my top 2. 1. I did not receive an item ordered and in order to get a refund or credit for my item. I was told indeed to make a police report, are you kidding me??? The police would not come out for a missing package from my porch. They are actually out fighting serious crimes, like murders, drugs, kidnapping and such. They donāt have the time or the means to make a report about a missing package. 2. I went to the store to return two pair of shoes (that I did receive). I have my receipt in had of a total refund of $177.16, however I only received a partial refund of $88.58. I was told it takes up to 10 days to get a full refund. Ummm excuse me???? You took ALL my money out the second a push purchase. You took both pair of boots back at the same time and now they are telling me becoase they were two different items I have to wait to get the other part of my refund. I ordered both pair at the same time and received them banded together at the same time. Why do I have to wait for my total refund? Iām done with JCP and they wonder why stores are closing. Keeping customers money to make money should be illegal. My card it getting cut up and Iām completely done they JCP and would NEVER recommend ANYONE to shop there.”
“I ordered online and the garments did not fit. An $8.00 return fee is outrageous. I haven't paid a return fee from any company I've dealt with. The nearest store is 40 minutes away. This is not the JCPenney I remember and I will not be doing business with them again. From what I read, it is on its last legs. So sorry I took the chance. Should have gone to Boscov's in the first place. Lesson learned.”
