“Told cust svce many times I returned item and due to incorrect size sent to me. They deducted S and H from my refund. Spoke to 10 reps and all told me different ways was to get my refund / was told will get credited to my MasterCard. I called my bank and they did not see it - came in with a check the next day- made an idiot of me having to call my bank. Cust. reps DO NOT understand English. I asked easy questions - when will I receive my refund - rep kept repeating "the warehouse made a mistake in fulfilling your order" Exasperating. Also asked another rep about a label when will I receive it? He could not answer me. They need to hire people fluent in English which many are not. I called 10 times and most don't understand basic English - how the hell cam they answer customers' basic questions??? Most horrible customer service I've experienced in my life!! No wonder they're going bankrupt - turn customers off!!! Would give them -0 but they do not have that rating.”
“No curb side pick up. I ordered stuff online coz i didn't want to enter the store. Why to mention curbside pickup if its not available? Pathetic management, rude staff. Never ordering or going there again. Horrible experience.”
“I only rated it a 1 because 0 isnt an option! Worst service, all-around, ever! My 2020 Mother's Day jewelry gift was ordered on May 15, 2020 at which time the website stated they had the ring and correct size in stock and gave a delivery date of June 10, 2020. I called this past Friday and was told that it was shipped "that day, but please allow up to 2 weeks for delivery". Today, I received a tiny package with a cheap "silver??" chain necklace included. Afterward came an email that JCPenny had to cancel my order due to it being out of stock. Never in my life have I received a lack of customer service like this. If I can figure out a way to send back the junk chain they sent me without spending out of my own pocket I will! It's not even comparable to the price they originally "held" for over a month for my ring I tried to order 🤬”
“I wish they had a way to give no stars jc penny on the loop in Kissimmee fl worst place ever that’s including cashier and and manager at the front a store that needs to sell like right now they make it extremely hard to purchase something then you talk to the front employees and they don’t do nothing to help unbelievable.Its about time they go out of business.”
“Called costumer services and after waiting for one hour the representative did not help me and tried to transfer the call to the store which was already closed...”
“Held on the phone for 55 minutes to speak to a representative and hung up because no one on the other end came on the phone. Such poor customer service...I can understand why the company is going out of business.”
“I wish I had of read this before ordering online. I order a ring on May 14th that says it was in stock and to be shipped a couple days later. Checking order status didn’t move for weeks. I called and they stated because of manufacturers it hadn’t shipped yet and wouldn’t until 6/8. Again no communication about that, website is never updated. I tried calling and waited 35 minutes and still no answer. All it says is shipped. It still hasn’t arrived. I will never order online again from JCPenney. Worst service I’ve ever received. My daughter is still waiting for her 16th birthday ring.”
“Worst customer service experience in my 43 years! Ordered jewelery online over a month ago and still has not shipped and can't get refund. So disappointed. Ive called and emailed on numerous occasions asking to speak with a supervisor. Nothing nada squat. I've reached out to federal agency's at this point. Im done with the run around.”
“I have a order
Out of 5 items
I got 3
I have my last week in the Usa and now because of there mistake im dealing with a bunch of shit
They tell me to call 911
911 tell me to call another number
And this never ends
I just don’t understand why i have to deal with this shit
I ordered online and payed
Why cant i get my orders normally.”
“Bought a RC helicopter from JCPenney it was defective so I returned it. They have had it for 9 days now per the return delivery confirmation. They are refusing to refund my money. JCPenney shipped defective products and refusing to refund my money. Buyer beware!!”
“I think it’s rotten that you ship out merchandise that is defective, then when you have a delivery confirmation that you have received the merchandise back you sit on my money for 3 weeks.
Looks like I’ll spend all weekend on the internet reviewing JCP.
Thanks Amber”
“I placed an order online recently and went to check the status....order now shows 0 total and all items were CANCELED...no call or email as to who or why it was canceled...been a JCPENNEY customer for 40 years and this is a first...very disappointed”
“I recently posted a complaint and recently was contacted by JC Penny. They were efficient and courteous. They rectified the problem and I give them credit for this. It shows that not all big corporations are the same. I would shop here again unlike Nordstrom that demonstrates terrible customer service.”
“I called customer service to ask if they can cancel my order that was pick up because of the coronavirus outbreak. She did not did anything to help me at all. I have never had any problems with return or cancel items since im calling to CUSTOMER SERVICE. Its the most ridiculous thing ever, making me call the store which was closed. My problem not solve. I would never order from them ever.”
“I ordered a quilt 3-5-20. Got e-mail would receive between 3-11 and 3-13. Check 3-12am still same info. Checked 3-12 pm new e-mail said would receive 3-18-20. Called cust svc 3-13. !st rep said could do nothing till mon. 3-16. Asked for supvr she said will couldn't cancel order but would refund money. Would take 3 to 5 business days. If recvd order to either call back and they would recharge me if I wanted to keep(sure the thought here was I would recv and decide to keep)or if still wanted to cancel call and they would send label to return at no charge to me. I should not have to spend all this time on phone or take item to ups store to be returned. Has jcp just been honest up front about how long it would take I would not have ordered. I see other customers have had this same problem. Shame on you. Wonder why you are going out of business?”
“They don't deserve any stars!!! Worst customer service experience ever! I ordered a very expensive dinnerware set and a set of glasses. Both arrived broken. In the process of trying to get them replaced one of their customer service reps became very rude and even hung up on me. I was going to reorder despite the fact I was risking them arriving damaged Again but after the poor customer service, I will order them somewhere else. I DONT recommend jc penny online for products or services!”
