“Customer service is terrible, said. I wore the merchandise. I told them I received it that way they act like I was lying. It was a terrible, terrible experience. Never shop there again.”
“First off I'm a loyal JC Penney shopper, store employees are amazing. Products are high quality an reasonable priced. For customer service that's another story. I ordered a men's big an tall shirt size large an I received a boys size medium shirt. I understand mistakes happen but when I call customer service they told me I ordered a boys med shirt. They would not admit it was there mistake they told me I ordered the boys size medium. Not the case, an then they told me without an email address they will not take the shirt back. Beware of ordering on the phone with customer service they don't pay attention to what you order”
“I witnessed horrible customer service while in your store.
There was an elderly man in front of me trying to get a refund. He brought in a pair of sandals. The associate would not give him a refund. He was refused the refund because they said he did not have the box for the sandals. He was clearly frustrated and told the associate that he was sold the sandals without a box.
He even had the receipt along with the sandals. If this is the way you treat your customers, I don't plan on returning to your store ever again. I will also tell my family and friends what I experienced.
It was a cruel thing you did to the poor elderly man.
I am in total disgust with your store.”
“I went into JCPenny looking for bras. I explained my desires to a sales woman woman who referred me to Karen. Karen explained the different bra types and what may meet my needs. I was trying the bras on and she found me in the dressing room and asked how I was doing. She helped me find the right bra for me. she checked to see if their was a sale on the bra and their was (I bought two). She was so helpful, informative and spent a lot of time with me. I loved my experience. I would definitely go back and again. Thank you Karen at Ridgedale on Monday afternoon ( unsure of time).”
“HORRIBLE!!!!!!!! HORRIBLE!!!!!!!! Never ,never, never buy anything from jc penny. They have 1300.00 of my money will not refund it even though I have never received my order that was placed on June 26th. Multiple phone calls lies,lies, lies by their representatives. Still no refund and no product . It was never shipped or picked up . Multiple foreign speaking representatives. NO ONE CARES!!!!!!!
This is the second time I have had a problem with them. Never again!!!!”
“I purchased a pair of cute womens jeans April 17th while on vacation in California. After returning home to South Dakota I decided I didn’t care for the amount of stretch and wanted to return them. Since Penny’s have closed so many stores the closest store is 90 miles away. Today, July 16th is the first time I’ve had time to get up to Fargo. Guess what, they won’t allow returns beyond 60 days😬. That would be fine if we had a store closer. Guess we don’t need to shop JC Penny in the future!”
“Our sales person in tucson arizona named Julissa was amazing, so patient. She was amazing... she worked in the men's dept. We ordered a suit cause we were from out of town and had it shipped to our home. She had to go to three different machines cause they froze up. And helped us get the beat deals for us. Thank you for great customer service.”
“I ordered sneakers for my son and shirt for my son. Everything was great except we were missing a pair of sneakers and the shirt. They sent us a woman’s size 12 sandals and a purse instead. I called them and they were quick to correct it. They told me to donate the sandals and the purse. They also said they could only refund me as the shirt and shoes that were missing were not in stock. A couple days goes by and we got the missing pair of shoes and the shirt we wanted with a personal note saying they were able to track down the shoes and the shirt and sent them to us with no additional charges or shipping costs. This was excellent customer service and I will be shopping with them again soon!! Very impressed!!”
“I have been a JC Penney Card holder since 1977. Today, I canceled due to your excessive charge of $1.99 to send a bill. It is time to part ways. Cancelled card and I am canceling you. Good luck -you are putting yourself out of business. Bye bye.”
“Have not been able to order online for about 6 months... I find going to the store is to much sometimes... Call the 1800# and they said it would be fixed... Still Waiting 😕”
“Everything went wrong!! I took my friend to the hair salon! BIG
Mistake. The stylist was shown a VERY CLEAR picture of the lady herself, with a Marilyn Monroe
hair style with large, loose curls after she finished her hair it was a loose, stringy mess!! Trust this review very seriously. I got ripped off for 153.00
am not sure once the hair is washed, that it will not all fall out!!!! I am hoping to SUE
jC Penney for allowing this terrible
salon to exist within their walls. I wish I could have given a "0" stars.
I added a photo. please look below !!?”
“I showed the hair dresser a picture of the permed hair style that I wanted (Marilyn Monroe) loose
blond curls. She first said, $125.00
when finished with this absolutely shabby, stringy, messy hair style, the cost went up to $153.00.
This pic is 30 minutes after leaving the shop!!
Please, don't waste your time and certainly your money at this place.
Horrible, and tried to tell me to
"mousse" it !! I am trying to figure out how to use and get my money back !!!!!”
“IT IS NO WONDER THAT JC PENNEY IS GOING OUT OF BUSINESS. I ordered a dresser from JC Penney on 06/26, 2024. Today is July 9. Delivery personnel were supposed to call ahead, instead, they showed up, but within the window. They moved the boxed delivery into my home and wanted me to sign off on the delivery without opening the box. After realizing that wasn't going to happen, the delivery personnel opened the box to find a gaping hole, about 3" in diameter all the way through the top of the dresser. However, the box wasn't damaged at all on the outside of the box. They tried to pull the wool over my eyes. Then I calledspoke JC Penney and spoke k with "Enzo" who can't ship me a new dresser. He can only refund my purchase which he says will take "up to 2 weeks" THIS IS JC PENNEY'S LACK OF ANY CUSTOMER SERVICE. CROOKS! NEVER DO BUSINESS WITH JC PENNEY”
“I have been in retail for over 25 years. Your south county jcpenney is a joke i work there from 22 to 24. Kris the store manager doesn't know what she is doing worst store manager. All the manager are really really bad. We the new seasonal people get blamed for absent from working on the floor are working with a customer. Katie shoe department doesn't know what she is doing can't even work with customers. She doesn't smile”
“I work at the south county jcpenney store. You might want to come in . And get rid of kriss store manager Julie Karen. This store is in really bad shape. I will never buy are work for a jcpenney store”
“This is the 2nd time in a couple of months I ordered on line, and received the WRONG item. Now, once again, I am expected to travel to the store to return the item I didn't order!!! I ordered on line, because the store nearest to me closed, so in the heat of the day, (because you don't open until 11), I get to travel to get my money back for something I didn't order. Oh, I DO have the option to PAY, to return, by mail, the WRONG ITEM!!! And, I still don't have the item I want. THIS IS THE LAST TIME!!!! NO MORE!!!
I am totally furious, and to add insult to injury, I tried to call your help line, only to wait on hold for an extended length of time.”
“Today I shopped for Haggar pants at the J.C. Penney in Wellington, Fl., after reading the sign that said “$29.99 Haggar iron-free classic pants regular $70.” I found three pairs on the hanger in front of the sign. When I took them to the register they were still $70. That is known as bait and switch. The pants on the shelf, of which there are few are on sale. That is the bait. All other classic pants are full price. That is the switch. The store would not honor the price because the classic Haggar pants I took to the register, the cashier claimed, came from the rod. I will never shop in this store again. I suggest when you shop at the Wellington Mall store you pay close attention to how they cheat the customers because it is how you will be cheated. Under the law, they should honor their sale sign. This store would rather cheat you than follow the law.”
