“JASON IN THE BLINDS DEPARTMENT WAS FANTASTIC. For months now I have been working at trying to get the right kind of blinds & consulting friends,etc.& I thought Penney’s was closing& it would be only clearance items available! JASON at the Newington NH store, zipped right in on the computer found exactly what I needed within a few minutes, I had the right items, a credit card( I’ll be sure to be back) & a discount. He was very knowledgeable & informative. He was personable, patient and reassuring. I now know you’re NOT closing and I can return at a later date to order more blinds as needed. What a great employee you have in this young man. I look forward to shopping in this store in the future!”
“Love JC Penney online ordering. Great sale prices and delivers right to my house and, if necessary, I can return to a local store at no charge. This time, I ordered lamps at a really great price but when they arrived they were missing the harps and finials. Emailed back and forth with customer service asking first to have them just send the parts to me (no, you'll have to return and reorder) then asking them to just reimburse me and let me buy my own (no against company policy). So I gave up and bought them on my own because I hate the hassle of return/reorder. THEN, I get an email from furnituresupport@jcpenney.com apologizing for the error and telling me to watch my mailbox for a $25 gift certificate. GREAT CUSTOMER SERVICE. So, I'm happy to report I will remain a JC Penney customer.”
“I always order curtains for all of my windows and never had a problem and they have a large selection of curtains to choose from. I didn't know that JCP offers in-home custom curtains and design services. you really need to advertise that more. well anyway I never had any problems with JCP and will always go to them for my window treatments.”
“I had the pleasure of meeting a very courteous, professional, thorough & knowledgeable employee in the appliance dept. Michelle did an outstanding job in helping me with my selection. I was extremely pleased with the service received from her. Those are the types of traits that makes outstanding customer service. Good looking out Michellle😁”
“I got excellent service from sales & customer relations. They answered all my questions. They were professional, courtesy, friendly, and knowledgeable. This was my first time buying something on with JC Penny and I would I highly recommend JC Penny to my friends & family. Sales and customer relations gave me the BEST service that I ever received purchasing online with any company including Amazon. I am a very happy JC Penny customer and would definitely buy again from JC Penny.”
“JC Penny Photo Studio did a wonderful Job. The Photographer, Amy did an outstanding job commemorating my husband and I 18th Wedding Anniversary. We love our photos.”
“I was trying to order a pair of shoes this fall, on the JCPenney website, using a really good discount code. It wouldn't apply properly so I contacted them via the online chat. They had a customer service agent call me, and place my order over the phone with discount and extra free shipping (my order would not have otherwise qualified). It was just a really great experience, all for a highly discounted item. Though I have not been a huge department store shopper the last few years, it made me definitely want to check them out and do more business with them.”
“Ordered cellular shades. Package arrived in good condition. Delivery was easy to track and fast. Extremely happy with the quality and the blackout function”
“I purchased a set of Circulon Cookware from JC Penny. It was delivered promptly and in excellent condition. I had looked several other places and only they had the color and style I wanted and they were even on sale. Great place to do business.”
