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JD Sports Reviews

2.1 Rating 1,341 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,341 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Ordered online, on 4th december, 2 kids tracksuits, 2 kids trainers and mens coats, Mens coat out of stock 5 days later but rest of the order arrived 5 days late, complained and manged to get £40 compensation via gift card. Happy I received my kids presents before xmas !!
Helpful Report
Posted 3 years ago
No help on website or on phone
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Posted 3 years ago
Absolutely disgusting my daughter in law ordered a top for my son from me for Xmas nearly 2 weeks ago apparently its lost and nothing you can do customer service was no help at all
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Posted 3 years ago
I wished I had read the reviews before I placed an order. Waiting for a Christmas present to arrive but it still states that it's still being processed, what!? Still after 3 weeks. Absolutely appaling.zero customer service. Never again will I order from these bunch of cowboys. I ordered Nike joggers, So I have ordered another item directly from Nike and it arrived in 2 days with Free Delivery!! Why can't JD do this? Because they don't have the items in stock and like to sit on customers money..fraudulent! I will raise it with Resolver!
Helpful Report
Posted 3 years ago
I HAVE NEVER WRITTEN A REVIEW BEFORE BUT FEEL COMPELLED TO DO SO OWING TO BAD EXPERIENCE I AM HAVE WITH MY JDX ACCOUNT. I placed my order through my JDX account (Xmas Gifts) which guarantees next day delivery, value £134 on the 5th of Dec and all items were in stock and money deducted from my account . This is now 19th of Dec and tracking on numerous occasions states my items have not yet been processed. I keep receiving texts "working to get your order to you, please be patient" no reasons as to problem. I have emailed customer services every other day but only get automated replies, that repeat the same thing. used online assistant Becky, exactly the same response. if you phone customer services, an automated service advises "if you've placed an order before 9th it will be delivered before xmas then once again you get online "AUTOMATED BECKY" who says she will put you through to an adviser asks for you post code then advises they can't speak to you. I have just checked site today and its displaying all my items in stock, yet on tracking system not even processed!!!. I received a message from Farham on 11th advising items were in stock and would be dispatched 28/48 hrs still 19th Dec NOTHING AND TRACKING STATES STILL PROCESSING. IN THE CURRENT SITUATION WITH THE PANDEMIC WHEN WE ARE ENCOURAGED TO SHOP ONLINE JD SHOULD HANG THEIR HEAD IN SHAME FOR TAKING LOYAL CUSTOMERS ORDERS AND THEIR MONEY AND NOT AS IT NOW APPEARS FULLFILLING THEM IN TIME FOR XMAS. OTHER COMPANIES ARE MANAGING TO!!!! I JUST HOPE READING THE REVIEWS PREVIOUS THAT JD ARE NOT GOING TO LEAVE PEOPLE WITHOUT XMAS GIFTS OR OUT OF POCKET FINANCIALLY AS NO DOUBT IT IS GOING TO BE THE SAME PROBLEM TRYING TO CANCEL OR RETURN ANY ITEMS AND GET REFUNDS AS IT IS VIRTUALLY IMPOSSIBLE TO CONTACT THEM OR GET A REASONABLE EXPLANATION AND NOT THE USUAL AUTOMATED REPLIES. As I say I don't normally leaves reviews and appreciate the Covid situation this year is difficult on business but feel compelled to do so because of the unprofessionalism of JD at this time and the resultant stress they are placing on loyal customers. I will update this review if manage to get any satisfaction from JD or indeed my ORDER!!
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Posted 3 years ago
Just terrible..
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Posted 3 years ago
Very poor service. Order placed and paid for on 2nd December. Still not received it. Can't get response from phone calls. E-mails from customer service repeatedly ask for the same information that I have forwarded to them umpteen times. I have never experienced such a poor response from a company in my life. I am still waiting for delivery. I would never order anything from this company again. I would rate service very poor.
Helpful Report
Posted 3 years ago
Ordered a parcel nearly 3 weeks ago and was told it would be arriving by December 9th. Parcel still isn’t here! Customer service just repeat themselves in every email and don’t offer much help. They assured my parcel would arrive before Christmas but are now saying they can’t guarantee? Now been told my order hasn’t even been packed even though it was ordered nearly 3 weeks ago?!
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Posted 3 years ago
Appauling service order placed 2/12 still waiting delivery. Bought stuff for my grandson you should be ashamed taking my money
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Posted 3 years ago
Extremely poor customer service. Ordered 2 pairs of trainers only to receive 1 pair. Still waiting for the missing pair a month on. Emails same reply 'someone will be in touch within 48hrs and phone calls go to a robot then hang up.
Helpful Report
Posted 3 years ago
I placed an order for 4 gift cards for some boys xmas present & was told I would receive BEFORE 10th Dec 2020 .. Then I started getting texts each day telling me my order had been delayed, no reason given ? went on to auto email & was constantly told to supply my details which I did, only for them to tell they `appreciate my patience & understanding` they default to that mantra the whole time, but nobody speaks to me at all. I have now sent 2 letters to the CEO in Bury explaining the situation, but again no response... I am now waiting for a full refund because the recipients have now gone home and left the country, so what does an 80 yr old granny need with 4 gift cards? I did think JD would have had drawers full of gift cards so why the delay,not like they`re out of stock..? I would most definitely never use this Company again & would advise other potential customers to be VERY AWARE of what an awful Company for lack of communication/contact they are, absolute rubbish....
Helpful Report
Posted 3 years ago
The utmost worse service I've ever received, customer service (most of the staff have attitude and repeat what they are saying). I had bought an item online for a birthday gift and its been a month and still have not received my item. I have asked for a refund and they are not willing to give it to me. The customer service man Aidan and customer service girl Abbey has been the worst people I've ever dealt with, rude and disrespectful. I will never recommend this store ever again.
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Posted 3 years ago
Your a bunch of thieves delivery service is non existent and customer service are a bunch of tossers
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Posted 3 years ago
Ordered due for delivery 3 days ago it hasnt even been DESPATCHED yet, I'm now hearing how others have waited MONTHS where is my order?
JD Sports 1 star review on 14th December 2020 JD Sports 1 star review on 14th December 2020
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Posted 3 years ago
Wouldn't recommend, I placed an order by mistake, straight away I contacted JD to tell them I don't want the order, I tried calling, emailed, sent numerous emails but nothing they didn't respond, took about 10 to reply still no item no response to my emails, then responded saying they can't do anything even though item wasn't even sent out when they replied. Then they sent items got it after god knows how many days, the refund doesn't include the postage I paid for £4.00!!! I told them not to send it, they clearly didn't listen, then I had to go through hassle to send it back and pay for that, so I paid postage there and back when I asked them to not even send the item! Ridiculous behaviour wouldnt even recommend buying anything of JD again!!! Rather use the actual brands websites, you will get much better service. Still have not received my money back!!!!!!!!!!
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Posted 3 years ago
JDSports online is absolute joke and as for customer service it is non existent. placed and paid for order on 27.11.20 which was to be delivered in 5-7 days and is xmas presents. still no sign of it have emailed and got no response cant get to speak to anyone on phone as lines always too busy and they cut you off. have tried online chat and this is also automated service and keeps saying order should be delivered on or before 3 December even though it is now 13 December - absolute joke. I am just going round in circles trying to find put where this order is and if I am likely to get it in time for xmas. WILL NEVER SHOP ONLINE JDSPORTS AGAIN AND STRONGLY ADVISE EVERYONE ELSE TO STEER CLEAR.
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Posted 4 years ago
Ordered a hat on 4/12/20. On order it stated I would receive my item 3-5 working days. I have jdx aswell for next day delivery (not delivered any next day since last year) on day 11 and still no sign of my hat. Spoke to customer services today and apparently it could be with me some time this week. What a complete joke
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Posted 4 years ago
Awful service been waiting weeks for my stuff. Customer service failed to reply. How this place is in business is beyond me. Definitely will not purchase from JD again.
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Posted 4 years ago
Ordered trainers for my daughter for Christmas on the 1st of December! Order is still processing! Constant texts sent out saying there is an issue but havnt replied to any emails, and can't ring through because the answer machine hangs up! I hope JD see this!!!!
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Posted 4 years ago
I ordered my stuff on the 23 of November im still waiting for it now what is the 11 of December I need it for Xmas you try to call them its Answer machine you put the details in that it tells you to do and then it says sorry we are busy call back later and hangs up on you That is so rude
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Posted 4 years ago
JD Sports is rated 2.1 based on 1,341 reviews