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JD Sports Reviews

2.1 Rating 1,341 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,341 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
I make order on sale 27 December and few days later all my orders was cancelled!!!! No more shopping in this s... Company
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Posted 1 year ago
By far the worst company I’ve had the pleasure of dealing with !!! The staff have no communication skills they are all rude and extremely arrogant. I placed a click and collect order confirming that I would be in receipt of my item the same day. When JD Sports fail to fulfill my order i query this with customer services I’m then greeted with the most unprofessional group of staff on the planet. Will never give them my money again !!!
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Posted 1 year ago
Like to thank JD Sport for their excellent staff and assistance. Bored with grey dull sports wear I enquired if any gender neutral wear was available I was soon directed to far more colorful sports leggings and mesh tops. The staff couldn't have been more helpful. I purchased leggings and unisex mesh bra tops. I wear these at the gym and get admiring glances of both male and female members. I attend the gym in bright rather than dull colours with a new found confidence. Plus very comfy a good price and wash well Well done JD
JD Sports 5 star review on 18th December 2022 JD Sports 5 star review on 18th December 2022
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Posted 1 year ago
I ordered 2 tp tshirts and only received one and paid for 2
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Posted 1 year ago
Beware. Extremely poor customer service. I purchased a pair of shoes on sale. I waited 2 weeks, only to realise that they have sent me the completely wrong shoes. (Of similar value).. I checked the website and the shoes I bought had been taken down from the website. All I asked was to receive a different colour variation of the same shoe (so that I could still benefit from the sale price) which I thought was quite fair, as this was their mistake. 20 emails later, and some phone calls to managers. The only thing they offer is a refund. Their system conveniently doesn't allow to do ANYTHING but returns/refunds. Worst customer support I have ever delt with in my life.
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Posted 2 years ago
delivered my trainers to the wrong address said to me fill a form done that only to find out it was pointless, the claiming we can’t do anything about it. be aware of scams like JD sports.. using Hermes, I have change the name to some different company disgusting behaviour. JD sports.
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Posted 2 years ago
I will never shop with this company again, I have spent thousands and I’ve been treated like a thief, I was due two parcels and one was delivered which was a t shirt, the courier was Evri and a picture was taken of this parcel on my neighbours doorstep and given to my neighbour, I was also due a jacket, the tracking number for the jacket according to jd sports is the one that a picture was taken of the t shirt and the tracking number for the t shirt doesn’t show a picture just a gps map location, JD escalated this to their claims dept and rejected my claim as they say the jacket was delivered, I emailed saying why is there only one picture and you can clearly see it’s a tiny parcel which was the t shirt, I even reordered the jacket yesterday as I need to be sure I’ve got it as it’s a present, I’m now on the phone to my bank crying as I’m £88 out of pocket as JD have said I won’t get a refund, surely if I didn’t give the courier authorisation to deliver to anyone or leave my parcels anywhere I’m not liable for any loss, this gives couriers the scope to steal parcels surely? They take a picture to protect themselves but why didn’t they take a picture of both parcels I’d had delivered within a minute of each other, I’m also going to contact the CEO of JD sports as I’m flabbergasted that as a loyal customer I’m treated like this. Why would you use couriers like Evri, they even changed their name to get rid of their reputation. This has now been taken up by the ceo dept of evri and jdsports and evri have said They can clearly see that only one parcel has been delivered and not two and they can’t understand why jdsports have treated me like this, the only person out of everyone I’ve spoken to who could see this, ceo dept of jdsports is now investigating it all. Jdsports you are a disgrace because if I hadn’t had the idea to contact the ceo I’d have no way of getting my money back
JD Sports 1 star review on 27th November 2022
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Posted 2 years ago
i was taking my goldfish 4 a walk and it got shot sad emoji face
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Posted 2 years ago
An order of £80 was delivered to the wrong place. JD sports didn't want to know. I never receive my order. Be careful when ordering from them.
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Posted 2 years ago
Staff- especially the person purporting to be in charge - at JD Sports Elizabeth St, Brisbane, have no appreciation of customer service, nor the need to protect and build JD brand and loyalty. Bought a pair of sneakers in Pacific Fair Gold Coast store and staff promoted the Australia wide concept given we were returning to Brisbane before flying to NZ. They insisted we buy a silicon spray to protect the shoes. Once in Brisbane we found that those sprays cannot be carried on airplanes. When went to return at JD store in Brisbane, all sorts of excuses including that staff at Pacific Fair store had made a mistake. We left the spray at the store without a refund.
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Posted 2 years ago
erview Reviews About JD Sports Reviews 178,304 • Average TrustScore 3.5 out of 5 3.4 VERIFIED COMPANY In the Gift shop category www.jdspor ts.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews 3.4 178,304 total 5-star 50% 4-star 6% 3-star 4% 2-star 5% 1-star 35% Taylor Darbyshire 3 reviews Rated 1 out of 5 stars Updated 4 minutes ago AVOID THIS CORRUPT COMPANY I'm giving one star and that's being generous.this company has ripped me off for £180 the courier EVRI never delivered my parcel. I provisionaly claimed bk the money from my bank but they have now took the money back and said its down to the retailer. The courier dumped the parcel outside A front door! ILL SAY A FRONT DOOR AS THERE IS 300 FLATS HERE AND THE PHOTO THEY TOOK IS OF A PARCEL ON THE FLOOR AND THE BOTTOM HALF OF A DOOR, I DUNNO WHOS DOOR AS THEY ARE ALL THE SAME COLOUR IN THESE FLATS.They then Stated that it was left in the porch.i live in a flat so obviously no porch.they have broke there own rules under agreement clause 10.7 "leave in a safe place" how is dumping a parcel outside a door a safe place? The company is a joke and I'm not letting this drop.order number 823465496.just so JD CAN THEN TRY AND FOB ME OFF AND SAY GET BACK INTOUCH WITH THE BANK, THEN THE BANK WILL SAY GET BACK INTOUCH WITH JD.I KNOW WHOS AT FAULT AND ITS DOWN TO THE RETAILER WHO HAVE BROKEN THEIR CONTRACT WITH ME.
JD Sports 1 star review on 21st October 2022
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Posted 2 years ago
I was on holiday and I placed an order for express delivery and even paid EXTRA for this service. This was the order number : 828382616 and date of order: 11/09/2022. The order was NOT delivered during the advertised time-period which was promised under the express delivery service. Secondly, the item was delivered LATE to the hotel (after I had checked-out). This incident happened on the 11th September 2022. Now the hotel STILL has the package in their possession. I have contacted the Hilton hotel, and they mentioned that they are unable to return it. JD sports cannot even make arrangements to get the item picked-up, the package which they delivered LATE and it is their fault I am in this position and situation. I currently do not have the package which I ordered and PAID for. Neither have I been given a refund. I have made a complaint to JD sports regarding this issue and they have not even got back to me regarding this issue. I have made multiple phone calls to them and they simply do not care. I am extremely annoyed with this situation and this situation is still not resolved. JD sports should have given me a refund as I am in this situation due to their negligence of not being able to properly provide an express service. They should not make customers pay for services they simply cannot provide.
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Posted 2 years ago
The sales assistant locked me in the changing room. I had to bang on the door until she let me out! Absolutely horrifying experience. Not sure that’s even legal and I’m quite certain it’s an OH&S issue. Epping, Melbourne.
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Posted 2 years ago
They have racist and rude employee their customer service is very horrible
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Posted 2 years ago
Ordered runners more then ten days ago and paid for delivery.They were supposed to be received 3 to 5 working day they are still in warehouse.Disgrace,stay away from them
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Posted 2 years ago
I cannot leave a positive review. DPD did not deliver my parcel as scheduled Although not directly jd sports, or Nikes fault. They use DPD as a couruer. And as there the worst courier in uk. This reflects badly on jd and Nike. And adds to the already horrendous scores on review sites they already have. Thanks for ruining another purchase.
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Posted 2 years ago
Delivery came on time and love my arsenal top:)
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Posted 2 years ago
Absolute joke of a company. Please stay clear of them
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Posted 2 years ago
hi i returned an item to one of your shops on the 14th of july i was told i will get the refund in 5 working days todays is 7 working days and i still did not received the refund i want my money back
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Posted 2 years ago
We r in Derby jd opening time is 10.30am Sunday ,all people work in jd standing but they ot opening doors its already 10.30am They don't value of people who r waiting outside doors.
JD Sports 1 star review on 3rd July 2022
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Posted 2 years ago
JD Sports is rated 2.1 based on 1,341 reviews