JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought white air force 1s only to be delivered some jordan’s in a size that was completely different and they don’t look remotely alike. Wanted to order again only to discover the size was then out of stock. Brilliant.”

Helpful Report

Posted 4 years ago

“Purchased $220 Nike shoes. The right shoe was stained yellow like it had been on the shelf for weeks. Provided customer service with photos and they offered me $15 discount. I refused saying that this was unacceptable. I asked to speak to manager and was refused. Do not buy from JD they do not follow Australian consumer Law and should be avoided.”

Helpful Report

Posted 4 years ago

“My daughter spent $220 on a pair of Nike Air Max 270. She wore them to school twice and the sole was deflating. I contacted JD and nothing they can do as they are a leisure shoe. The company requested I send 10 return emails with different questions and information which I did and now out of warranty period.”

Helpful Report

Posted 4 years ago

“JDSortssaved by the bell, did anyone see the footwear Wilder was wearing at the pre fight presentation, I do not know what they were or who makes them but when you compared those to Tysons footwear, god did it make you want to cringe, can you not do better for the man who now sits on Muhammad Ali's seat as the number one fighter in the World today and you the UK outlet for world events such as this one just let him sit there with those granny boots on, you need someone smart and sophisticated in this little rockin world of yours, someone quick enough to catch this stuff and then maybe your share price would not be down 2.3% two days after this phenomenal sporting event. Here's an idea get that smart sharp laser fast girl from the Treaty Center store Hounslow to show you how to do it, I have to wonder why you have her at all she is bound for the top but you just don't see these things do you. ...Marsham or something akin to that,....total winner.. Gift Card Girl.”

Helpful Report

Posted 4 years ago

“Bought a pair of leggings 5 days ago noticed the logo was pealing off ,went back in to store for simple exchange ,(manager) was so rude and wanted to send them away. could understand if they was old but 5 days come off it”

Helpful Report

Posted 4 years ago

“I won’t even start with my story regarding JD sport as I will be here all day. Terrible customer service. I will never shop at this shop ever again. How a business can still be running with this kind of service I don’t know. Please don’t buy from this store.”

Helpful Report

Posted 4 years ago

“I wish I could give it minus 1 Million stars!! Ordered shoes for my son on the 9th of February 2020 to be delivered the next day and paid the highest delivery charge of £5.99 as it was my son’s birthday on the 10th. Order was accepted and was due to be delivered the next day. The following day around 3pm I heard nothing and when I checked the progress of my order online I got to know it was with DPD and was due to be delivered same day. I contacted DPD and they said they have not received my order.I was puzzled. I called JD to enquire and a very young and inexperienced lady told me it can not be delivered today but hopefully the next day and straight away refunded my delivery charges which was not the solution to my problem as I had my son’s birthday party that evening. The delivery info on JDs website was misleading and was suggesting that the item was with the courier (DPD) which was very disappointing considering JDs business level.I asked her to get her manager to write to me and explain why they could not keep up their promise and she said she will do this. Today is the 22nd and I have not received anything from them. I can only conclude that they misled me and lied to me in the first place as they probably new they couldn’t deliver the next day but obtained business through misguidance and lies. My order number was 439271254 And the shoes were Nike air max 97 junior worth over £100 including delivery. Shame on JD”

Helpful Report

Posted 4 years ago

“Trying to Dora explore my package is what you get on this garbage site!I would have a better chance getting my shoes from al bundy!Sure they will be woman’s shoes but they would be on time!They tell you feb 17 estimated delivery.Package just sits there no movement!Now they tell me February 20 estimated delivery.Maybe if the workers would actually do there job!I would get my shoes in a timely manner!This is the last time I deal with this garbage site!”

Helpful Report

Posted 4 years ago

“Bought a £145 pair of Nikes from JD Sports three and half months ago, they have been looked after, hardly used and even been Creped as suggested by the store who was more than happy to sell them. The soles are starting to come off and so I called JD Customer Services. They asked me to take them into store and they would be sent off for inspection. All very well until we get to meet Sonia who called herself a 'manager' Sonia did not look at the shoes, did not show any sign of empathy, just counted on her fingers up to three, looked at me and said 'nothing we can do it's over three months! I stated that customer services knew when I had purchased them and why in that case had they asked me to bring them in? She just said 'don't know', I asked to speak to another manager who could not be bothered to come over to me, she just returned and said it's 3 months, I said so don't buy shoes from JD and she just SHRUGGED her shoulders and walked off! I left the store and called Customer Services who could not believe what she had told me, he said he would call the store and ask her to sort it out, I went back to the store and Sonia was on the phone, for once she was on the store phone and not her personal phone which I saw her multiple times using and even talking on whilst customers queued! The guy from the call centre came back on the phone and said oh you are back in the store then Sonia has just told me! I expected maybe for her to come over to me, and maybe apologise, quite the opposite she walked off out the back, I stood and waited a further 5 minutes, she walked passed me, and then as she walked back unbelievably she STARED at me, it was embarrassing to the point that I said 'Are you going to sort these shoes out?' she said YES come over! Your so called manager did not look at the shoes, did not ask me what was wrong with them, did not apologise, was rude, and continued with her attitude, she had obviously gossiped with her team members (totally unprofessional) as they were looking at me when I returned to the store. She never apologised, not once! Oh and the funny thing is not one of the managers in this store seem to know the correct policy! Very poor service, I would definitely not recommend, if you are going to buy Nikes buy direct from Nike!”

Helpful Report

Posted 4 years ago

“I went into the Perth JD Sports last week with my granddaughter, and may I declare that the service was absolutely disgraceful! We were assisted if you could even call it that, by a young, short blonde boy with a horrible attitude! My granddaughter barely had two seconds looking at a pair of trainers before he snapped at us "Are you going to buy those?" When she decided that she'd like to try them on, he went to get them in her size and didn't return for 12 minutes, he'd been standing talking to another staff member on the other side of the shop and I could clearly see him! He came over with the trainer's threw the shoes on the seat and waited impatiently for my granddaughter to try them on! They fit her fine, so I politely asked him if we could buy them and he sighed with a quiet "yeah" and walked away to the counter with the shoes. To say we won't be returning to this store is an understatement. Very disappointed”

Helpful Report

Posted 4 years ago

“Worst experience and very bad customer care, never got my order and waited for more than a month. In return no apologies, no compensation and didn’t get the shoe I ordered”

Helpful Report

Posted 4 years ago

“Great products but not enough main stream manufacturers products range needs expanding good quality and prices across most of the existing stock ranges”

Helpful Report

Posted 4 years ago

“I bought some trainers from JD Sports. They dug into the Achilles Tendon of my right foot. I wore them on and off for some time hoping they would "break in" but the pain always returned. JD Sports refused to give me a refund and refused to submit the trainers at their cost to an independent authority for testing. Do not do business with this disreputable firm.”

Helpful Report

Posted 4 years ago

“Unfair and unrealistic returns time frame over Christmas to exchange gifts”

Helpful Report

Posted 4 years ago

“Ordered a boys tracksuit online arrived no problem but didn't fit. There was no paperwork inside the parcel, and when I returned it was told I couldn't have a refund without paperwork. I was told I would have to phone customer services for a replacement invoice. I had emails on my phone, the bag it came in had bar code, numbers, dates, etc, but was told none of that was any good. Had to settle for an exchange that I didn't want, or bus it home, make a call, wait for paperwork to arrive, then eventually, bus it back to j. D. Manager didn't really want to know. Very unhelpful. One lost customer.”

Helpful Report

Posted 4 years ago

“The worst customer service ever. Refused to refund or exchange an item that was the wrong size and were extremely rude. Never shop there again”

Helpful Report

Posted 4 years ago

“Paid 170 pounds for a double down Armani jacket. Being winter,double down sounded good, nice thick warm jacket. When received was thin as a cigarette paper #8681455”

Helpful Report

Posted 4 years ago

“Excellent customer service. Attentive and understanding. A perfect example of why we should shop on the high street and not always on-line. Thanks J D Sports.”

Helpful Report

Posted 4 years ago

“I placed an order, in person, at the store. The clerk checked for availability before placing my order and gladly took payment. Seven days later my order was canceled for no reason. I now have to wait an additional seven days for my money to be refunded. I will never do business with this company again.”

Helpful Report

Posted 4 years ago

“Worst service ever don't shop here. My daughter ordered and paid for a pair of trainers in store with xmas money over 3 weeks ago. 2 days later got confirmation email to say it was making it's way through the warehouse and that's the last I heard until I contacted last week. It must be a hell of a warehouse if it takes over 3 weeks! Following my email I received 2 emails saying due to backlogs there's been a delay and finally today an email to say my order had been cancelled. So they've been with my daughters money for 3 weeks gainjng interest on it, no wonder there doing well if there doing the same thing to lots of customers which from reading these reviews it sounds like they are. This is totally wrong and shouldn't be allowed to get away with it. if my husband who's self employed took money before he did the job and then refused to deliver the goods he'd be sued but JD know people won't go to those lengths so carry on false advertising when they know the stocks not there to deliver and taking the money! If I could put no stars I would have dreadful appalling service & I shall tell everyone what a rip off they are. Shame on you as I won't be shopping with you again you get a better service I Primark and it's a hell of a lot cheaper. Shops like you deserve to go bankrupt and if you carry on with this awful service you will!”

Helpful Report

Posted 5 years ago

JD Sports is rated 2.1 based on 1,345 reviews