JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service first of all my items… Awful service first of all my items were lost, jd didn’t notify me ,, I then replaced the order why still awaiting to be refunded to then for the second time follow my order up to be told it hadn’t been processed and they had issued a second refund?? Again no communication.. to again have to place the order for the third time for the order to have been put through wrong to receive duplicated items and be charged for this … absolute joke. And to be told there isn’t anything they can do as they have removed the delivery charge which one again I had to call up for the 4th time to do. Poor customer service and awful experience. 3 times and order still hasn’t come right.”

Helpful Report

Posted 3 years ago

“If i could give a zero i would , apparently the items we ordered were delivered but they were not , they sent me a pic of another door not mine without the parcel in the picture i categorically stated no neighbours or other places,( to me only my address) So i rang them and they said an investigation would start. A few days later i get an email stating we have concluded that you received the trainers and this is now closed . And to contact my payment method to see if they will reimburse me i am lost for words what the hell just incredible you dont deliver and take our money and then expect us to try and claim it from our own payment company ie bank or credit card (shocking) i will never purchase an item from jd sports again and i will post this to as many social media sites as humanly possible you do not deserve customers you are a corporate company that makes money from scandalous behaviour taking money from people this is the truth because you could not come to a conclusion i received them because you already stated they were delivered to another address .”

JD Sports 1 star review on 11th October 2021

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Posted 3 years ago

“PSG Messi strip due to be delivered on the 23/09/2012 for my 9 year old grandson paid for next day delivery still waiting on 04/10/2021 spoke to customer services and they tell me that they will refund the £5.99 next day delivery when the order is delivered no kidding Sherlock you could not make this up. When you post a review they contact you to say we are sorry but still can’t tell you when it will be delivered so before you reply to this review go take a Fu”

Helpful Report

Posted 3 years ago

“Very unprofessional. Applied for a job here twice, both times they offered me an interview but didn't bother getting back to me to arrange a date and time. First time I missed the managers call, she had left a voicemail to say could I ring her back to arrange an interview. I called her back not even 10 minutes later, she didn't answer so I rang twice again the next day and no response. Never heard from her again. Recently applied to a different store and recieved an email saying they would like to offer me a face to face interview and that the manager would be in contact 'shortly' to arrange a date and time. It's been two weeks and still haven't been contacted. Will not apply here again, beyond rude and inconsiderate.”

Helpful Report

Posted 3 years ago

“This is the email I've just sent to JD sports . . . Dear sir or madam. I am fuming right about now. I have just had my order delivered (which I have been waiting for since 6th) only for them to be the wrong size. I ordered a size 4.5 but have been sent a size 4. And they've also been worn more than once. You can see this by the screenshots I've attached to this email. I just want you to know that before sending you this email I have contacted trading standards. And sent them the exact same what I've sent you. This is DISGUSTING. even the store here in great yarmouth told me that these trainers should NOT have even left the warehouse in this state 😡”

JD Sports 1 star review on 15th September 2021

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Posted 3 years ago

“Don't pay for next day delivery,the delivery unbelievable poor still waiting for delivery”

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Posted 3 years ago

“Ordered sneakers on the 10th of August and still not received. The only respond to my request for follow up was that the issue is with Aust Post. Aust Post has responded stating that they have never collected this order!! This has been the worst company to purchase from!! Will never purchase from them again nor recommend them!”

Helpful Report

Posted 3 years ago

“I ordered 4 different types of runners for my children going back to school on 3 different occasions in the slack of two weeks. There in stock on line. Money goes out of my account. Then l get an email to say order been dispatched then a txt to say they can’t fulfil order & money is then credited back onto account. But why is the size showing up as in stock then nearly two weeks later they don’t have it. There on line shopping needs to be updated because I’ll never order on line off them again.”

Helpful Report

Posted 3 years ago

“Very bad customer service. Ordered pair of trainers that came faulty and having extreme difficulty to return them for full refund. No return label was included with the package and customer service is not helful at all. With every email I am sending, thjere is new person responding with same questions that were already answered. This is ongoing for 3 months now... will never order again!”

Helpful Report

Posted 3 years ago

“At first the delivery time took more than 1 month and now it has been more than 3 months and I still did not get my money back for return. I have sent more than 20 emails and received the same message over and over again that: they "apologize for the inconvenience" and that they thank you "for your patience and understanding" - but nothing new happens and they just try to tire me out! Then there will finally be a report to the Police and the Swedish Consumer Agency!”

Helpful Report

Posted 3 years ago

“There waste time still wait for parcels 2 weeks after.”

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Posted 3 years ago

“Didn’t ever receive my item - when I called they advised it was out of stock and they would refund…this was months ago and I have chased on so many occasions with no avail :(”

Helpful Report

Posted 3 years ago

“These people suck! I have an order and money that's accounted for by them. They're straight trash corporate and customer service”

Helpful Report

Posted 3 years ago

“My daughter received a Xmas gift card… My daughter received a Xmas gift card of €200 which expired so I went into jd and was told to return it and given the address and it would be reissued this was last October 😡 I was hoping to have it for Xmas. I sent it tracked it , it had been delivered only to be told months later it hadn’t and they want the tracking receipt which I didn’t think I still had till I found it another couple of months later. And when I sent it to them they say oh sorry it has we will sort it for you . Now they say no we want the receipt if the gift voucher too please I need advice”

Helpful Report

Posted 3 years ago

“Promised next day delivery....paid extra for Hermes......and NOTHING.......not the first time!!!! Wont be using again!!!!”

Helpful Report

Posted 3 years ago

“I returned a tshirt but the tag ad come off. Only been tried on 2 times on my 6yr old grandson only to be told by a young kid who was supposed to be a manager he can't exchange it for a smaller size.. also was told it has a dirty mark inside the neck which very truly not.just looking for excuses not to exchange.this company is disgusting the way they treat there customers and should be closed down.i have spent thousands at JD but won't be getting another penny from me. Appalling experience.dont buy from this company.”

JD Sports 1 star review on 3rd August 2021

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Posted 3 years ago

“Ordered a pair of Jordan 1 mids they charged my card then 5 days later refunded my money and canceled my order. I called to find out why waiting for customer service over 1 hour just to be told they can do what they want.”

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Posted 3 years ago

“They are frauded me They are frauded me, I ordered my shoes on February 21 and I received them with defects so I return them back, after almost 5 months still I didn’t receive my money back or my shoes. They totally ignored me and stole my money, so I am really disappointed”

JD Sports 1 star review on 25th July 2021

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Posted 3 years ago

“Shocking service, I ordered goods from them , they confirmed that it was sent to the wrong address,, but they told me to go there to pick it up , but the houseit was sent got have not got it ????? Then I was told I had to pay for the goods as they said it was sent to the address”

JD Sports 1 star review on 21st July 2021

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Posted 3 years ago

“I ordered adidas superstars and they sent me filas instead I am not going to buy anything from them again”

JD Sports 1 star review on 14th July 2021

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Posted 3 years ago

JD Sports is rated 2.1 based on 1,345 reviews