JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“price again very nice and low”

Helpful Report

Posted 7 years ago

“57.90% of all reviews give JD 1 star ! A staggering statistic ! It says it all. Avoid at all costs ! Most of the poor reviews relate to their shambolic customer service. Yet after making a service complaint i received an email from their customer service department today telling me that all their staff are trained to the highest standard ! Hilarious !”

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Posted 7 years ago

“Bought a Nike jogger suit for my Grandsons Christmas from the Inverness branch. Size 12-18 months. As it came in a bundle with the trousers folded up inside the jacket I assumed that both parts would be the same size, as the hanger and tag on the jacket both said 12-18 months. When we went to put it on my grandson the other day we realised that the trousers we actually 4-5years ! Bit of a nuisance but no big deal we thought we just need to change the trousers. Went into the store today with the item , the tags were still attached and we had the receipt. ( I had spent £190 in total in the store that day ). Unfortunately though it wasn't as simple as that. Was met by a scrawny, arrogant little ginger haired boy claiming to be the assistant manager who actually questioned my honesty by refusing to change it claiming that the store wouldn't have sold it to me like that ! There was a young girl on the next till that this little boy was obviously desperate to try and impress. Disgusting customer service and urgent further training required for this jumped up little man.”

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Posted 7 years ago

“Quality and good value products”

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Posted 7 years ago

“I bought a top from here. On getting it home I found it had a stain on the back, something I didn't spot when trying it on. My wife took it back to shop to find out what the options were, as I really liked the top but didn't want to wash it and find that I couldn't return it. She was made to wait for 20 minutes by the shop assistant who then returned with the shop manageress. They both told her they had reviewed the CCTV and there was no stain on the top when I bought it. On asking to see the CCTV evidence that the manageress had used to come to this decision my wife was told she couldn't see the CCTV due to data protection laws. The manageress refused to give her name and refused to discuss it further. On taking this up with JD sports customer services online and explaining what had happened, I was given the option of returning the top at my expense to the central stores to see if it was a manufacturing fault (it obviously wasn't - they hadn't read the e-mail). They have not offered anything else. Having effectively been accused of attempted fraud by an organisation who wouldn't even address the issue, I won't ever shop there again.”

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Posted 7 years ago

“Early delivery and clear website”

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Posted 7 years ago

“EXACT LIVERPOOL PERSONALISED TOP FOR MY SON'S BIRTHDAY DELIVERED IN PLENTY OF TIME :-)”

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Posted 7 years ago

“Bought Nike air max tracksuit bottoms for my sons Christmas and after one wash they were faded and bobbly. I returned them to JD who then had the cheek to deliver them back to me stating they were not faulty. I have since returned for a 2nd time and waiting for a return . Will shop elsewhere from now on .”

Helpful Report

Posted 7 years ago

“Rubbish customer services - every store apparently has it's own refund and exchange process and each store blames the other for not being offer refunds post Xmas relying on a very confusing Xmas refund policy on the receipt. Tried to return trainers I bought on 18th December on 28th December and was told that I could return or ask for refund until after 29th December. Tried to return on 8th January and told me that I would not be able to full refund but offered a voucher instead!”

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Posted 7 years ago

“Great quality clothes and good customer service with a smile.”

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Posted 7 years ago

“Very satisfying great service as well”

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Posted 7 years ago

“Ordered an infant mckenzie t shirt and leggings set and a pair of infant nike fluxes.. got both for €40 with free delivery. Deliver was tracked with dpd. Really happy with the order”

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Posted 7 years ago

“Awful customer service, Firstly advertise products on website which are out of stock, And if they are in stock after placing order they seem to be out of stock again. I placed order for 5 items and received only 1 after two weeks and still go charged for delivery. contacted customer service and they basically said tuff luck. will never order again specially from their website and do not recommend to do so”

Helpful Report

Posted 7 years ago

“Order was all correct and delivered on time. Items were as described and good quality.”

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Posted 7 years ago

“staff helped me with the puchase of goods as a christmas present for family member . They turned out to be the wrong size , so the goods were returned and exchanged for the correct sizes without any quibble or fuss”

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Posted 7 years ago

“What a joke this company is charge you for next day delivery and items don't turn up when in to the altrincham store for help and was told the can't refund or give me the pair of pants I needed management need better customer service training I will never use kf sports again I would rather burn my money!!!!!”

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Posted 7 years ago

“Had the products I was looking for, quick and easy checkout.”

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Posted 7 years ago

“Found a pair of shoes that I wanted for a great price, got delivered to my house pretty fast.”

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Posted 7 years ago

“Excellent customer service and getting back to you”

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Posted 7 years ago

“Hi guys, if you guys ever consider to get Crep Protect Spray from JD Sports. Think twice before you purchase. On 2nd January 2018, I went to MidValley Malaysia JD Sports and purchase Crep Protect Spray. Before I buy, I asked the staff how does it works and will it ruin/affect my shoes appearance? Their staff answer me "No it wont" and advising that it can spray on all kind of sneakers material. After puchased, I did followed the instruction that listed on the Crep Protect Spray bottle, which keep a distance of 20cm away from the sneakers while applying the spray. However, when I did exactly on what the instructions indicated to my new basketball trainers and end up it ruined all 3 pairs of my new trainers. I was very unhappy with the result and seek for assistance from JD sports through email. Regardless, this so called Head Officer replied my email and said he's trying to solve my issue. Eventually, he shirked the responsibility back to customer (me), which told me to contact Crep Protect company and bring this issue up against them. I'm like "seriously"? The problem was the staff of JD Sports MidValley told me that I can spray on all kind of shoes material and will not affect/ ruined my shoes appearance. The officer from Head Office even denied their staff had given mislead information to the customer and replied me in saying that "I can confirm that the staff have not mislead you and the crep protect is safe on all shoes." I am wondering how could he assure that when the issue has happened. I'm very disappointed with this company as they trying to shirk the responsibility instead of assisting in solving the issue. Conclusion , please think TWICE before you purchase item from JD Sports.”

JD Sports 1 star review on 4th January 2018

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,345 reviews