JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,347 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 20th February 2021

Adrian Nicolas Dragusanu

Anonymous

Anonymous // 01/01/2019

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“Everything we purchased was great value”

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Posted 7 years ago

“Bad cusotmer service the employee keep ignoring me , i went in to thir store one day I waited 1 hour for a pair of trainers the guy forgot about it and asked for the size again waited another half and hour still forgot the trainers. So i left the store with no trainers”

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Posted 7 years ago

“Quick and realible services. Ran out of one item I ordered and gave me a option to trade for something else. Very happy with there customer service”

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Posted 7 years ago

“Excellent choice”

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Posted 7 years ago

“Customer Service was friendly, helpful and professional.”

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Posted 7 years ago

“jd customer service is so good. iv always liked jd from day 1. the set up and lay out is soo good and easy to find what your looking for.”

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Posted 7 years ago

“Good stuff”

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Posted 7 years ago

“Good products”

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Posted 7 years ago

“My wife bought me a pair of shoes from one of there shops, she got me a size 9 1/2 which is the same size as all my other shoes, however when I tried them on they were a bit tight so I decided to take them back to the shop to exchange them for a size 10 but was told they would not change them for another pair without the box, I said I only want to exchange them for a larger pair of the same shoes so you can use the box from those to put the ones i'm returning in but he insisted that that was their policy and there was nothing they could do about it, I then picked up the return policy card they have next to the til and said where does it say they have to be returned in the box, all it says is that you must have the receipt for the item your returning, which I had. I am now stuck with a pair of shoes that don't fit.”

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Posted 7 years ago

“Ordered item never appeared after 2 weeks of phoning and emailing. Often I couldn't get through by phone as it hangs up when 'too' busy. I did speak to someone once but they were fairly hopeless. Finally they emailed me to say they had dispatched the item only to find on tracking that the so called item is still in transit seven days later. Initially I put in a complaint through paypal and now I have escalated this through a paypal complaint. Terrible customer service all round. I would hazard a guess, judging by their staff in the shop, that they employ young kids on zero hours contracts and leave their shops very understaffed. I would never buy anything from this shop as I think it's a rip off however my kids are teenagers and love their stuff.”

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Posted 7 years ago

“Great service. Shoes came in. Perfect fit. Will defianlty shop here again.”

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Posted 7 years ago

“Good value for money. Arrived on time. Easy exchange or refund in one of there branch.”

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Posted 7 years ago

“I would like to highlight the extremely poor service I received from your Reading store yesterday. My wife, one and half year baby and I vised your reading branch yesterday with a view of purchasing some trainers, having looked at all your options available I couldn't make up my mind so decided to delay this purchase and look around your store to see if there is anything that would interest me. I found a really nice t-shirt that I wanted to purchase and as one does I wanted to try it on before purchasing. I approached one of your sales staff as the fitting rooms were unmanned and requested if I could try on the tshirt to which I got a reply the fitting rooms are closed? the time approx. was around 5.20pm. I questioned as to why the fitting rooms are closed to which she replied back saying "look around the store, its a mess and I need to tidy it up before I go home so im not going to open the rooms up" I asked to speak to her manager as her attitude was very rude and was reluctant to help me. 5 Mins later a young female approached me and said she was the manager however she had snapped the key in the lock and couldn't open any of the doors. I questioned her asking if this was the case or was it simply that they didn't want me to try the tshirt on as they all wanted to go home. The discussion got out of control so I put the tshirt back and decided to leave the store and headed towards the lifts. As I was walking away, they all started to laugh at me really loud which I found really offensive and humiliating. I shouted back saying they should all grow up and its very poor customer service to which one of your members of staff replied back profanities towards my wife and child and then decided to start swearing at my mum! Next thing I know a young mixed raced gentleman came running up to the lift and starting banging on the lift door saying how dare to raise my voice and asked me to get out of the store. I was treated as if I had stolen something from your store, as I was walking out the same mixed race gentleman in white tshirt started shouting and distressing my child and while I was walking out kicked my trainers three or four times causing me to loose my balance. He was abusing me and making comments about my appearance and calling me a 12 year old with a old school gstar snapback cap. He kept of shouting really close to my face and I told him to move away as he had really bad personal hygiene. He made my wife and child cry. I have been purchasing all my sports goods from JD Sports but based on this experience I shall never ever return back to any of your stores. Your staff made my wife and little child cry. I am a professional individual who has lost faith in your establishment. I have never ever been treated in this manner before, no one has the right to upset my family and especially make them cry! I would request for this matter to be investigated and I want to be compensated for the physical and verbal abuse I received by your staff. I shall wait for your response before taking legal advice against this abuse.”

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Posted 7 years ago

“Cheap, nice clothing”

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Posted 7 years ago

“The ordering process was very easy and quick and the items they sell are cheap compared to other services. However, delivery did not come on the expected date.”

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Posted 7 years ago

“Pleased with my experience buying online, very good products with a great variation! Fast delivery also would definitely recommend.”

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Posted 7 years ago

“Took payment including extra for next day delivery. Didn't deliver because order couldn't be fulfilled and said refund would take a week. Checked next day and same product still available for next day delivery which I believe is fraudulent as they are advertising something which cannot be fulfilled and taking payment.”

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Posted 7 years ago

“I recently bought a football training kit in which I couldn't be happier. Good service and excellent in-store experience.”

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Posted 7 years ago

“Free postage and quick delivery”

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Posted 7 years ago

“Good sale items purchased! Otherwise full priced are a little expensive.”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,347 reviews