JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for delivery didn't get parcel till 2 days later sent email to jd no reply want refund for delivery not paying extra for delivery when it doesn't turn up on time”

Helpful Report

Posted 3 years ago

“When the CEO moans that the uk exit from the EU has a massive impact on business. I would suggest he tries to buy an item online when the pandemic shuts the shops. It is impossible. An error code every single time you try to pay. Out of stock items unknown to the computer and the 0161 customer service number provides no support as staff haven’t the tools to do their job. Please don’t worry. I’ve had to take my shopping list elsewhere for my sons birthday.”

Helpful Report

Posted 3 years ago

“Ordered and payed for 9 items. After 10 days of holding my money 7 of 9 of them are out of stock. What a joke and a waste of peoples time. To top it of I asked to make a complaint to be told it was a internal complaint and nobody contacts you back as thats how the system work. This company and staff think this is fine and are in denial 😕”

Helpful Report

Posted 3 years ago

“Awful experience. Waiting two months for item only to email to find out that they couldn't send it, so now I could have a refund. Wouldn't have got the money back had I forgotten. As "compensation" they offered free delivery on my next order over 100, an offer EVERYONE gets anyway. Laughable”

Helpful Report

Posted 3 years ago

“Absolutely horrible company I have ordered online from jd sports at a cost of £527.00. Never have I received the order. I have informed the company spoke to staff, filled forms and still no justification where my order is or my money back. I have asked on several occasions to provide the evidence that this product was delivered. The courier company has not delivered the order or lost it.So why should I be responsible for this. My agreement is with jd sports and this matter hasn't been resolved it has been 9 months. I can't believe you have decieved me into taking my money then refuse me an resolution or refund. According to the consumer rights act 2015 I have every right for a refund or action at small claims court if matters aren't resolved in an reasonable time.”

Helpful Report

Posted 3 years ago

“I wanted a pair of trainers and I also found a hoodie, joggers and a rope. I made the order on 8th of January and until 28th of January it Was not dispatched from the warehouse. In the email it was specified that the order is partially dispatched without asking. On 5th of January, after almost a month from the initial order, I got the package which cointained only the rope. So I paid 7 Pounds transport for a 6,99 rope and got not trainers. It happend to me another time after making the payment to get the money back after a while. Maybe my money is not good enough. Overall I am very disapointed by your services, including the mail support.”

Helpful Report

Posted 3 years ago

“Horrible, horrible service!! Been waiting for an order to be delivered close to pne month now. I have never experienced this kind of thing not even in the so called third world countries!”

Helpful Report

Posted 3 years ago

“Waited ages for order, after complaining wS told order had been lost, in same email was offered a duplicate replacement to which I agreed, only to receive another email telling they had none. Really disappointing customer service.”

Helpful Report

Posted 3 years ago

“Fate is hard, after a long time of waiting, dozens of emails sent with no response, I had given up the idea of receiving my package. The thirtieth day after my order, I FINALLY receive my package. The joy was short-lived, JD sport was mistaken in the color of one of my two items (lmfao). The best is yet to come, the item with the color ordered is out of stock, JD sports has the nerve to ask me to return the unwanted item to trigger the refund. JD sports offers products with a very attractive streetwear style, unfortunately JD sports is not up to the task and proves an undeniable lack of professionalism. When you don't know how to manage an E-commerce, you don't do E-commerce business.”

Helpful Report

Posted 3 years ago

“There communication is terrible and they cancel your orders without contacting you. Worst service I’ve ever had online.”

Helpful Report

Posted 3 years ago

“Item wasn't in stock after I paid. Other item that turned up was the wrong item and now been waiting a month for a total refund”

Helpful Report

Posted 3 years ago

“1 month waiting for my order”

Helpful Report

Posted 3 years ago

“Still waiting for goods ordered 4 weeks ago. Really poor customer service. AVOID THIS WEBSITE”

Helpful Report

Posted 3 years ago

“Just don't even deal with this company! I ordered an ONLINE GIFT CARD! This is the simplest of products to deal with. I type the email address and you send the voucher. It's so straight forward that not even a human needs to do it. But no! It's obviously not that simple because over a month later, and I still haven't received it. I still haven't had the situation resolved despite NUMEROUS emails, despite repeatedly asking for the voucher, despite repeatedly giving up and asking for a refund. I left a review on Trust Pilot and they asked me to send them a message, I did that and they have never responded. I have been on their facebook page to leave bad reviews and it seems everyone else and the same thought too because the posts are FULL of people complaining about items that they have never received. Terrible company..”

Helpful Report

Posted 3 years ago

“Customer services is an absolute disgrace! I Tried chasing parcel was they was not willing to help (also this is not the first time its happened) I then requested for them to email down to the warehouse regarding my item in which they refused then i requested to speak to a Manager or supervisor which was also refused then the phone being slammed down on me. I was told to just WAIT for parcel 2 arrive. I asked if it could be months with a reply i just dont know? Quick to take everyones money not quick to dispatch items. My 6 year old son has better manners than JD Sports customer service!!! Trading standards really need to get involved with this company as its a complete and utter rip off”

Helpful Report

Posted 3 years ago

“I ordered a hoodie for my daughters birthday, when it turned up I was really disappointed with how it looked, it looked faded and like it had be worn ... it looked nothing like the picture or what I had seen previously in the shops weeks before, when I contacted j.d I just got told to send it back then. Also I ordered something else from jd and I'm still waiting for it, it was ordered 3 weeks ago”

JD Sports 1 star review on 23rd January 2021

Helpful Report

Posted 3 years ago

“Similar to the most recent complaints on here - all the JD sports group which includes Scott’s and Tessuti - over past 4 weeks I have ordered approx 35 items - all claim to be instock when buying . Then the problems start , lots of messages saying trying to get your order . Then all of a sudden they cancel the majority of the items and say they will refund them. No apology and no offer of a discount to compensate. Out of the 35 items I have purchased only 5 items will actually be sent . There is definitely something dodgy going on with this company and trading standards and other agencies should be looking at how they are running this business . The offer great discounts to blue light card holders but that means nothing if each item gets cancelled . It’s like they get you to buy , take your money , sit on your money for a while and then decide which items they actually want you to have ! Like I said there is definitely some kind of scam going on here . Will be boycotting all JD sports companies until this mess is sorted out .”

Helpful Report

Posted 3 years ago

“Do not buy items in this Application, it has been close to 1 month since the goods I bought were sent, but the size was wrong, and JD Sport asked to return the shoes, and served within 7 days after receiving the wrong shoes, Jd Sport will refund return the money. It's been 3 weeks since the shoes were returned, JD sport still has not returned my money. Don't be fooled by JD Sport.”

Helpful Report

Posted 4 years ago

“One of the worst experience from jd did not expect that. Order on 27 dec 2020, £300 worth shoes and cloth. Waiting for delivery 4 week since now nothing turn up. Phone them today customercare saying we lost your parcel and refunding your money back. It’s time waster and money. Big No to JD stay away. 😡”

Helpful Report

Posted 4 years ago

“Ordered in November didn’t receive parcel so called customer services to be told been delivered but to wrong address so I’m entitled to a refund did everything they asked but still heard nothing, after months of me chasing them come January they now tell me my claim is unsuccessful and I won’t be getting a refund! I’ve now sent my complaint to the financial ombudsman as this is disgusting! I’ve spent a fortune with this company in the past but will never order from here again they are nothing but scammers”

Helpful Report

Posted 4 years ago

JD Sports is rated 2.1 based on 1,345 reviews