Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

“Ordered a Chelsea Away kit 2020 from JD sports on the 24th September. Advised latest delivery time of 30th September which I was happy with as it is my Son's birthday present for that day. Did not turn up and left me angry as he did not get a 13th birthday present. Called JD sport and still got no ETA. This is very poor service. Now the 8th of October and all I get is a daily message "We are working to get your order to you. Sorry for the delay & thanks for your patience." Whilst my son is still waiting for his birthday present. Really upset and angry!”

Helpful Report

Posted 4 years ago

“We purchased 2 pairs of shoes for the boys as they said they were in stock in a store 25 minutes away. They are not now have to wait 6 weeks while they come from the UK. The customer service was very rude as well”

Helpful Report

Posted 4 years ago

“I visited the store in The Woodlands. The staff are really rude and even when they do use “manners” it seemed forced. I felt extremely unwelcomed. Hopefully this issue can be fixed so future customers don’t feel the say way I did. I will not return.”

Helpful Report

Posted 4 years ago

“I ordered a tracksuit two weeks ago, click and collect and still waiting, customer services number is useless, avoid to buy online, lack of service and lack of products.”

Helpful Report

Posted 4 years ago

“This has to be the worst online order I have ever placed. Waiting for two weeks with just a stupid text sent every day actually saying nothing. The robot is useless and I am very upset with JD. I wonder whether I will ever get my order or indeed a refund.”

Helpful Report

Posted 4 years ago

“Sent away for a gift voucher two weeks ago and still not received-how can putting a card in an envelope take so long?Tried phoning and e mailing just received bland 'go aways'. I will avoid this company in the future.”

Helpful Report

Posted 4 years ago

“Struggling to find a pair of NIKE pro leggings in small, ordered online 24/9/20 paid £35 plus £1 to be able to collect in a local store. Advised should be available to collect by 26/9/20. Had texts 29/9/20, 30/9/20, 1/10/20, 2/10/20 saying sorry for delay, still trying to process order. Called into Oldham store on 3/10/20, they had 3 pairs available. Took to till and asked if I could take one instead of waiting for order to come to Burnley, or cancel order and get refund then buy in store. Advised no, cant do either as product been dispatched. You guessed it-got further texts 4/10/20 and 5/10/20 saying exactly same as before, so basically lied to me as order not despatched and I could have had my leggings several days ago now. Complained to customer services, standard reply advising to check with online bot where my order is....surprisingly it says should be ready on 26/10/20!!! Advised them of this, another standard reply saying processing order. Advised them of problem again, response.....I need to be more patient whilst they process the order (that was apparently despatched on 3/10/20)!! I think this is really poor service and I expected so much more from JD. They have my money but I have nothing to show for it.”

Helpful Report

Posted 4 years ago

“Everything went wrong!”

Helpful Report

Posted 4 years ago

“It's shocking that the management is doing nothing to all these mountains of negative complaints. My daughter has made to different orders, one as a guest and the other one I advised her to register so that she could track the orders. At this point the first one have not arrived yet and the second one which she is tracking is still in the warehouse for days. Please can management do something about this, I will never advise and body to order from jd sports again. Huge disappointment”

Helpful Report

Posted 4 years ago

“kay so i ordered twice from the global website my first time i got my shoes creased the whole box was damaged and they took forever to reply on my emails and told me that they’ll give me a 10% refund on my next order which didn’t happen so my next order i added the wrong item to the basket and i realized that after few minutes. so i sent so many emails and the order isn’t confirmed so i still had a chance they literally replied 16 hours later and my order is in the warehouse apparently and started giving excuses although it wasn’t my fault anyone could add the wrong item after all it’s just some technical issues. i cant get my 10% refund cuz they stopped answering once i asked for it. late replies website isn’t updated discount codes don’t work damaged items bad bad service”

Helpful Report

Posted 4 years ago

“kay so i ordered twice from the global website my first time i got my shoes creased the whole box was damaged and they took forever to reply on my emails and told me that they’ll give me a 10% refund on my next order which didn’t happen so my next order i added the wrong item to the basket and i realized that after few minutes. so i sent so many emails and the order isn’t confirmed so i still had a chance they literally replied 16 hours later and my order is in the warehouse apparently and started giving excuses although it wasn’t my fault anyone could add the wrong item after all it’s just some technical issues. i cant get my 10% refund cuz they stopped answering once i asked for it. late replies website isn’t updated discount codes don’t work damaged items bad bad service”

Helpful Report

Posted 4 years ago

“Worse delivery service ever waiting delivery of ten days didn’t get the order. Bad experience”

Helpful Report

Posted 4 years ago

“Nadia (JD Sports) Sep 24, 2020, 21:46 GMT+1 Dear Llie, Thank you for contacting us regarding your order delivery. When your order shows as delivered to a neighbour but your neighbour disputes having received it we would now refer to this as a civil dispute between you and your neighbour. Unfortunately at this point JD Sports‍ do not have responsibility for your order due to showing that the parcel has been delivered and signed for. In this instance we would recommend that you take advice from the Police in relation to this matter.”

Helpful Report

Posted 4 years ago

“Orders never arrive on time and when they do you only get half the items because they take so long it runs out of stock. Refunds process it so difficult and takes like a month, this has been happening for years and they don't seem to fix it. Started ordering from Get the Label which is a child company and they are absolutely superb with fast dispatch and you get all your items.”

Helpful Report

Posted 4 years ago

“i was one day over the return policy on my airforces that were too big and they aloud me to return them and get another size.”

Helpful Report

Posted 4 years ago

“Spammy and Scammy. I placed an order ONE time, like 6 months ago. In this order only one out of 3 items ever arrived, however I never got my money back for the other items nor a response - in regards. Is what it is. What REALLY irritates me, more so, is the fact that they still email me (what feels like daily) despite dropping the ball completely on my one and only purchasing experience with them. Since then I have unsubscribed at least a dozen times, emailed them about it (no response there either, shocker?) and even blocked them. Somehow, still, this business continues to SPAM my inbox relentlessly. If I could give this company negative stars I would.”

Helpful Report

Posted 4 years ago

“customer services is a joke and jdx app is terrible In the last 11 months I have ordered over 120 items from JDSports through the jdx app at a cost of £9.99 per year for unlimited 2 day delivery, which sounded great. But about 30-40% of the orders were either cancelled due to not arriving because the order was lost or out of stock or had to be sent back due to being damaged, wrong size, wrong item, or still had the security tags on. Nearly all the items that didn't arrive I had to contact customer support to find out what was going on as JDSport just did not contact me about the orders after 10 plus days of waiting then another 3 to 5 days for a refund. After the amount of times I complained I asked them a simple question, how would I go about cancelling my JD account due to the amount of problems I had, and their reply to my question was to cancel my JDX delivery i paid for instantly without asking/confirming if that was OK with me. By far Jdsports customer services has to be the worst I have ever dealt with and the JDX app just does not work. Stick to your local JDSports shop, but if you have to shop online i would shop elsewhere. 1 star is to much for this review, but sadly you can't give 0 stars.”

Helpful Report

Posted 4 years ago

“Ordered clothes in June for kids holiday never arrived! Been on holiday come home it’s September and still nothing sorted out yet !! Customer service is appalling just lies upon lies!! We’re going to escalate it is all they say to you but nothing gets done. Definitely stick to footlocker etc jd is dead”

Helpful Report

Posted 4 years ago

“Ordered an item over a month ago keep having to call and chase a refund for item they couldn’t supply . Half the calls haven’t been logged there end even if they say they have . Asked to speak to manager 4 times still no contact from them and Customer service say they are waiting for response from head office ??? . Next step is small claims court”

Helpful Report

Posted 4 years ago

“Took forever to ship. Then it was returned back to sender because it was undeliverable. Tried calling to sort it out and they said they can't do anything, suggested that I wait for the refund and repurchase yet the retros were sold out so how can I repurchase? I would not recommend. Save yourself from any frustrations and stick to Foot Locker/Foot Action/Champs/Eastbay.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

JD Sports Reviews