JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,348 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

JD Sports 5 star review on 18th December 2022

Paul Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracking number cannot be tracked. Very slow service”

Helpful Report

Posted 4 years ago

“Absolute disgrace, paid for express 2 day delivery Friday morning at 7:30 with delivery expected Sunday. Sunday comes and the order has still to be picked in the jd warehouse. Phone customer service and they try tell you all sorts of rubbish to get you off the phone. Won't be back after this.”

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Posted 4 years ago

“Rubbish customer service. Advisers are encouraged to lie to customers and fob them off in the hope they just go away and drop the issue. Customer Service is outsourced to a company who don’t train staff properly and are more interested in advisers logging all calls within 8 minutes than actually delivering real customer service. JD, Tessuti, Scotts and Footpatrol are all the same company. If you want to boycott JD, boycott the others as well.”

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Posted 4 years ago

“Yes very bad experience. I bought today 2 hoodie for my son. I store prices were £35 and £40, but when I paid they charged me with £135 both. When I asked them why is it this difference, one of employees started to erase the tags with a new prices in front of me and tried to explain to me what products I bought have another prices. I made complaint.”

JD Sports 1 star review on 15th August 2020

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Posted 4 years ago

“Jd sports your now becoming a growing concern for your customer servive and well deserved to cause your by far the worsed in the sports retail industry!! Your hull store is a mess and the manager needs to know the rights of a customer! Clearly if on a receipt it dnt say excluded from refund you refund or exchange am i right am i wrong! so learn to read a customers right or get bk home were mummy taps your head and still tells you what to wear st stevens Hull manager working Friday 14th "20" explain your own rights seen as you got your own power you simple one!! Selling kids display trainers like a mess and shoe care for over priced sale like know wrong under 18 most get money of parent's who dnt have money growing on a tree so untill you a parent which my guess is your not dnt say anything with your ugly attitude and get your store sorted you dragging it down! I had to cone out ny way to return your display rubbish trainers and get tokd i got to keep the shoe care but dnt say i have to on receipt so dnt believe your rights just take it futher JDSports have own ways of doing things!!”

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Posted 4 years ago

“Absolutely awful experience with customer service. Wanted to follow up a vacancy that was made in may. I understand that. Due to COVID-19 there might have been delays with my application. However it is expected that the online phone service would be up-to-date. This is not the case. I’ve been trying to contact my local store yet the phone number on the official JD website is incorrect and the phone number on this actual review website is also incorrect. I then tried contacting the headquarters which is a lovely member of staff tried to help me find a contact number however that was incorrect and frankly when I asked her when this number would be fixed she said she wasn’t sure. She suggested that the best thing would be to go in store but for me this is impossible. I live with two diabetic parents one who is a key worker and is vulnerable on the front line and for them I am very scared to go out into the store Where not everyone is abiding by the social distancing news. I’ve left a review online but here I am half an hour later still not being able to contact the store. Utterly disappointed upset and frankly will know longer be recommending JD after reading the following reviews from other people have also had issues with this company - best advice either buy in store or not at all.”

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Posted 4 years ago

“Absolutely worst company !! Ordered 2 pairs of shoes and got a partial refund for one pair as it wasn’t in stock at the time of delivery. It’s not my fault they take 7 days just to get the order together ... never mind shipping it... you buy something and they take the money of your card and then 7 days later they tell you they don’t have it in stock... And they also have the guts to put that in their terms and conditions ... my god could you be anymore pathetic... stay away from them at any cost”

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Posted 4 years ago

“Wrong size shirt sent out when returned to store not returned to delivery depot to be replaced and exchanged with correct size as ordered , as a store credit was issued incorrectly when order was reordered with it I was barred from information of my own order”

Helpful Report

Posted 4 years ago

“I spent £700 with this company in April didn’t recieve any of the goods I ordered I’ve sent emails even wrote to the company they had the cheek to refund me £75 three months later they don’t Answer emails I have lung cancer and this company still has me stressing every day to try and retrieve my money”

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Posted 4 years ago

“These shoes don't work correctly, also they were previously owned they must have been a return which you did not disclose to me, I was on the phone with nike tech support and the verified they were linked to a different account , I tell you im not happy at all, this was deceptive and I believe your company knew about it , ive watched a bunch of unboxing these shoes on YouTube and I also run a YouTube page and I have to tell you I'm not happy and if you guys don't make me happy I'm going to make sure anyone on social media”

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Posted 4 years ago

“WORST DELIVERY SERVICE. Partner ordered a $250 pair of shoes two weeks ago and it hasn't even been shipped out yet. Definitely feeling like we've just been rauted ordered stuff from everywhere else and never had this issue. Btw we live in Sydney city ! Absolute rubbish”

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Posted 4 years ago

“i have to wait 3 months to know my items are lost by courier. but my courier said they didn't get anything from JD. same experience twice.”

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Posted 4 years ago

“Worst online shop had my money for 5 weeks before they tell me item out of stock 12 emails later still waiting for refund do not shop here really poor company 1 star is to much”

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Posted 4 years ago

“Never delivered my full order and not responding to my emails.”

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Posted 4 years ago

“Accidentally sent wrong parcel to Jd Sports, sent numerous emails, just keep getting the standard automated email reply. Sent them all info they needed to return parcel been 3 months now with no resolve. Now in process of making a claim against Jd sports in the small claim court, as trainers were expensive air max, brought for my grandsons birthday. Would never but from Jd sports again, customer service is zero. Donna Taylor.”

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Posted 4 years ago

“expensive dress made in China sent with a hole in the sweatshirt and with discoloration Horrible chip product from Chinese horrible costumer service”

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Posted 4 years ago

“Ordered an item from JD Sports but had to return it as too small. I have sent it back with tracking which I had to pay for myself, which is fine. In their T&Cs it says refunds will be processed up to 5 days after return. If tracking says it has been delivered, there is no reason to not process a refund! The fact there are delays with scanning in the warehouse is not a customers problem. I have been waiting almost 3 weeks now and customer service is a big joke. Automated emails and asking for a bit more time every email they send out. Ridiculous, I used to be a regular customer but I'm not buying from them again!”

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Posted 4 years ago

“Item lost in transit twice customer service terrible and take too long to refund”

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Posted 4 years ago

“Customer service is disgusting, they refuse to go out of their way to assist/help anyone. Won't answer their phones. If you do happen to get a staff member to answer the phone they are rude and sarcastic! Go directly to the store to make an official complaint and they kick you out of the store. Wouldn't waste your money there, go to Culture Kings and get treated like royalty!”

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Posted 4 years ago

“I sent items back on the 5th of may and still have not received my full refund only got money back for 1 item and no one replys to emails can't speak to them on the phone frustrated never will i buy from them”

Helpful Report

Posted 4 years ago

JD Sports is rated 2.1 based on 1,348 reviews