Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed at all I ordered what thought was a brake pedle a cluch and excearating pedle and for what I paid I was so angry ill never use or recommend this site ever to nobody I received one item for about 35 00 pounds what a joke !!!!”

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Posted 7 years ago

“I purchased a fiesta from Jennings just before Christmas. I found them fantastic. My experience of car sales in the past has always been aggressive sales people, so was shocked at Jennings approach. I sent a query via their website, that was answered really quickly. When I got to the Gateshead branch Felix Maughan was really friendly, he used honest facts to sell the car. He was also very kind about my 04 reg corsa I was trading in, i wasn't expecting much trade in for it, but at other companies they normally insult or pick fault with your car to try and make you feel grateful for what they offer. The whole experience was fantastic, the car was serviced (even though not due for a month) and taxed for me picking it up and I was even sent a Christmas card, which I thought was a nice touch. I couldn't recommend them enough.”

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Posted 7 years ago

“Being 300 miles away from Jennings, I never met any of the sales team when buying my Kia Carens recently. IT is therefore difficult to assess service,support help etc. OVerall I was given all the answers I wanted with regard to the car. When paying for it , there was some confusion between meand you with regard to the actual price, The car has behaved as I would wish over it first 1000 miles with me at the wheel. My one complaint is that the rear number plate fell off on day three of my ownership. It was embarrassing that it was the police that informed me of this I have since replaced this at my expense!!! Max Jefford 21st January 2017,”

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Posted 7 years ago

“I would like to thank Mark Taylor at the South Shields Jennings Ford for yet again getting me the perfect car on a great 3 year deal. He always listens to what I need and gets me exactly what I need he has a great manor about him and is clearly a professional in his field I would reccomend anyone looking for a good deal on a Ford to visit this dealership and speak to Mark he never fails to impress and his understanding of the cars he sells is second to non. I left today with my new focus feeling very well looked after and that I had received the best customer service possible. Thanks Mark and the Jennings team keep up the good work and I will be back next time.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Brilliant wouldnt use any other dealership but jennings great salesmen great choice of cars many thanks angela.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Good equipment as expected from a main dealer with reasonable prices. One of the items was the wrong part and was returned and correct item received with no problems. Delivery charges quite high for the products, but just a matter of opinion of course. Well done!”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“Very good service”

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Posted 8 years ago

“Excellent service and price would recommend and will be looking to purchase more in the future. Thank you”

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(Jennings Kia Stockton) - Posted 8 years ago

“Able to supply mud flaps for my Kia Sorento when my local main dealer told me they were no longer available. Found the right part at the right price. Staff very helpful”

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(Jennings Kia Washington) - Posted 8 years ago

“First class service at a very good price.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“The whole purchase process was made easy and carried out professionally by Peter Hudson and I would be happy to contact him again or recommend him to other prospective purchasers. David French & Colin Franzmann”

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(Jennings Kia Washington) - Posted 8 years ago

“Ford Direct Vehicle purchased from Jennings Stockton. Good Service given from the sales department Marcus Windress ensured an easy and smooth purchase.”

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(Jennings Ford Stockton) - Posted 8 years ago

“The before during and after sales service and advice given by Kames our salesman was very helpful and professional I would certainly recommend Jennings to my family and friends So far the Kia Sportage has proved to be very economical and lovely to drive Thank You Dennis and Jean Lister”

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(Jennings Kia Stockton) - Posted 8 years ago

“Asked for car to be viewed at Washington - not prepared to bring car from South Shields unless I was willing to complete a deal over the telephone. Thought this a little churlish; I appreciate that this cannot be done for everyone - but I was a serious prospective buyer because I had left details at South Shields earlier. I eventually did buy the car but I was not impressed by the initial unwillingness to bring the car closer, especially bearing in mind the traffic delays involved in getting to and from South Shields for the customer. The salesman we dealt with at South Shields was at all times pleasant, courteous and easy to deal with; the items that required attention he ensured were completed as agreed.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“My family and I are long term customers of Jennings Ford (Simonside). I work in customer relations and I can say that the team who dealt with my purchase, Jamie (Steel?) and in particular Peter Nesbitt were fantastic. They went over and above what was expected and displayed utter professionalism at all times. Queries were dealt with in a timely manner and I was thrilled by the bouquet of flowers (which I asked for tongue in cheek). I would (and have) recommended Jennings Ford (Simonside Branch) and this is based on the exceptional customer service and willingness to achieve the highest of standards at all times. I would like to thank Peter and Jamie for all of their help and, would also request that this feedback is sent directly to the Director of Ford so they are aware of the excellent work their staff do. Kindest Regards Jennie Musgrave”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“My order arrived very quickly and this was much appreciated.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“An excellent service across the board and everything was straight forward . Edward was great and most helpful as I rang him a couple of times. I brought my Grandchildren with me and I thought Edward was lovely with them. I bought my last car, an Escort, in Dec 2000 from Jamie Steel and received excellent service, in Dec2016 I had excellent service from Edward. I might be back again in 16 tears time! PS I love the car. Many thanks Pat Riddell”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“This is our second car that we've bought from Jennings Motor Group. Staff are very helpful, not pushy and very patient. I would definitely recommend the company. They also contact you after the sale of the car to see if you are happy! Any problems, just let them know. From a happy customer”

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(Jennings Kia Washington) - Posted 8 years ago

“I could not wish for a better service from your sales person MR MARCUS WINDRESS most impressed also car service department JOHN RAWLING”

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(Jennings Ford Stockton) - Posted 8 years ago

“Richard was very helpful,polite & a credit to your Company. Promised certain items which were fulfilled within a couple of days. Did not pressurised into buying a car but discussed very professionally the main items. Will have no hesitation in visiting Jennings Kia again & hopefully my son & I will be purchasing a car from yourselves within this year Please thank Richard for his assistance Thanks”

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(Jennings Kia Washington) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews