Jens Hansen Reviews

Name: Jens Hansen
Rating: 4.96

5.0 Rating 755 Reviews

100 %

of reviewers recommend Jens Hansen

5.0

Based on 755 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

halfdan@jenshansen.com

Write Your review

Tell us how Jens Hansen made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jens Hansen 5 star review on 5th October 2024

Michael K

Jens Hansen 5 star review on 30th September 2024

Anonymous

244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot be more pleased with Jens Hansen. Every step of the ordering and delivery process exceeded my expectations and the rings themselves were magnificent. I even ordered the wrong size and they helped me by resizing and navigating customs and shipping. They are fantastic.”

Helpful Report

Posted 1 year ago

“Awesome! Everything I was expecting and it came in quicker than expected. I absolutely love it and wish I had tried to find this product sooner because I wear it everyday with my wedding ring attached.”

Helpful Report

Posted 1 year ago

“Satisfied with the product it came as it was described on the website. The elvish runes are unfortunately not complete but still good and I would have preferred if it was laser engraved. But it's still a good product worth its price.”

Helpful Report

Posted 1 year ago

“I'm very happy with the whole shipping process. It was sent quite fast and I got it quickly. The package was very well done and it is proof of professional service. It met my expectations and maybe went above them. They've got lots to offer too! I can recommend it!”

Helpful Report

Posted 1 year ago

“The quality and service we received from Jens Hansen was truly second to none. As we’re both huge fans of LOTR, well, there was no else to turn to for an authentic piece of Middle-Earth to bind our love.”

Helpful Report

Posted 1 year ago

“Quality jewelry designer with super friendly and helpful guest service. Better than anything I could have received here in the States. Plus it’s official LOTR made which for this fan, makes it that much more special. I am honored to be wearing one of your beautiful rings!”

Helpful Report

Posted 1 year ago

“My product from Jens Hansen was amazing! It was so impressive and everything my fiance wanted for his wedding ring. The delivery time was very quick as well. I will definitely be ordering more from this company!”

Helpful Report

Posted 1 year ago

“An amazing ring and amazing customer service! We had what we thought was an issue with the ring, and they helped us figure out the solution promptly. Plus, the solution worked! Will definitely recommend to others.”

Helpful Report

Posted 1 year ago

“Very weighty and looks great on my hand everyday! Customer service is exceptional as well!!”

Helpful Report

Posted 1 year ago

“Very happy with the ring.”

Helpful Report

Posted 1 year ago

“I can tell that the quality of the ring is very high and that it feels as worthy as an elven ring should be. The oxidisation was made well and the ‘ornaments’ too. Gladly, it fits perfectly, so I wear it whenever I leave my house. If it weren’t for the gemstone, I would be perfectly happy. This too, is well made in general. Unfortunately, I do hate the shade of blue I chose. The picture I took looks the same as the one on the product page as if this hue can’t be captured the way it truly is. So I can’t fault anyone here. Nevertheless, this is a big down for me. Since I can’t afford to pay the shipping back to Hansen, another gemstone, the shipping back to me, and the second custom fee, I have no choice but to keep it. However, I will keep my eyes open for a local jewel crafter to have it changed into a blue I love so one day it won’t disappoint me anymore when I look at it.”

Jens Hansen 4 star review on 21st July 2023

Helpful Report

Posted 1 year ago

“We love our rings, they are perfect! Greetings from Sweden.”

Helpful Report

Posted 1 year ago

“The ring is gorgeous and weighty! The exquisitely etched elvish on the inner and outer perimeter are sharp and subtle. When the light catches it just right, the script pops! It's so beautiful. It's so ... precioussss”

Helpful Report

Posted 1 year ago

“Everything went perfectly well.”

Helpful Report

Posted 1 year ago

“All bought jewelery pieces are fantastic and georgious. From a service perspective, I see room for improvement. Personally, I liked the even shorter communication with a jeweler maker better, that finetuned a piece for me and gave me some practical hints. I'd have expected the practical hints from the front servers (like how to get a piece off more easily, how to keep it clean and safe, what size the ring actually is having, and would be great to hear, if they know the source / origin of the gold, which would provide additional sustainability if gold sources are decided purposful). Also I felt being underestimated. It should be irrelevant who is coming in, the way they come in. The service could have bit more back to the roots, grounded way. Probably difficult to give here clear guidance, as it might be very individual feelings triggered. Just want to point out, go more relaxed, less stiff, more natural with customers. Regardless, I felt supported and trusted at any time.”

Helpful Report

Posted 1 year ago

Dear Sandra, Thanks for your honest feedback - it's so important for us to hear what's working and what we can do better. We're happy you're loving your jewelry. As for the service, you've given us some clear areas for improvement. We want to make sure we're offering helpful advice and information about our pieces, from care tips to details on sourcing, and we'll work to get better at this. We're sorry to hear you felt underestimated - that's not at all the impression we want to give. Your point about being more relaxed and natural is well taken; we always want our customers to feel comfortable and valued. Thanks again for helping us get better. We're grateful you chose us, and we'll use your feedback to improve our service.

Posted 1 year ago

“Everything was perfect. The ring is extremely impressive as expected.”

Helpful Report

Posted 1 year ago

“Love the ring so much! Quality work. Cant wait till my wedding so I can finally wear it. Trip to New Zealand next year will be much better bringing the ring back to hobbiton. 10/10 would recommend to everyone.”

Helpful Report

Posted 1 year ago

“Beautiful ring! I couldn’t be happier! Thank you!”

Helpful Report

Posted 1 year ago

“Easy to deal with and they reached out to confirm order was received and I was happy with it.”

Helpful Report

Posted 1 year ago

“I was really pleased how quickly I got my purchase.”

Helpful Report

Posted 1 year ago

Jens Hansen is rated 5.0 based on 755 reviews