Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.21

“Usually great though very disappointed to receive the last batch. Though I understand the current supply issues in Europe at the moment and would have been fine being told ahead of time, the current batch tastes revolting. The note mentions texture which is one thing but the taste is entirely different and iit would have been nice to have been told ahead of time as opposed to when the order arrives and nothing can be done.”

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Posted 2 years ago

Hi Alex, Sorry to hear this, but thanks for posting your feedback on this here. There's always something that can be done, we're flexible where possible. Besides this one batch with a temporary different ingredient for the oats, the Shakes have also been updated with natural flavouring in the recent period. It could be that this is part of your experience now. We would like to invite you to check in with us through Live Chat or love@jimmyjoy.com so we can have a look and offer you options for this.

Posted 2 years ago

“I wish I could give a better review because the customer service representative was very friendly, but unfortunately my starter box order was delivered late due to supply issues, which wouldn't have been a big deal but then when it finally arrived it was missing a t-shirt, and honestly most of the products taste like shredded cardboard. It's edible. The exception is the Jimmy pots. So far I've only had the creamy Cajun and the Tikka Masala, and both were acceptably tasty, on par with cheaper brands of Asian instant noodles but presumably much healthier, so if I would make a suggestion I'd recommend focusing on improving on and marketing the Jimmy Pots and over the rather uninspiring drinks, bars and shakes, as well as tighten up the supply, packing and delivery pipeline. The branding is fun and attention grabbing though so good job on that as well.”

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Posted 2 years ago

“Dear Jimmy Joy team, I've been ordering your products for many years now. However, the last delivery I received was of very poor quality. The texture and the taste of plenty share are very different and frankly speaking disgusting to consume. Has there been a significant process change that could result in the deterioration of the product quality we customers should be made aware of? I think it would be great to know next time before I buy if the products I order are of the same quality I was accustomed to. many thanks Lukasz”

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Posted 2 years ago

Hi Lukasz, Thanks a lot for posting your review first of all. It's never nice to hear from a long-time customer like yourself that you now no longer love what you did before. Checking your recent order you had the Plenny Shake - Coffee in there and we indeed produced a batch with different oats for that flavour that could be the reason you experience a different taste and/or consistency. However, there should have been a flyer included in the order about this temporary change in that case which, guessing from your review, was not included. For this reason, we would like to ask you to check in with us through the Live Chat or love@jimmyjoy.com to check the batch you received and if there's maybe another reason for this in your case. Rest assured, we will find a solution that will suit you.

Posted 2 years ago

“I first tried PlennyShake when they named it Joylent. I started by days with it and it saved me tons of time. I like the taste, the texture, and how easy it is to make a meal. Now that I'm back to Europe again, I decided to try it again and ordered 100€ worth of it. I had it for breakfast for three days in a row, and then started having digestion issues. Stopped for a couple of days and tried one again yesterday – immediately made my stomach upset. Either they have changed the formula (I don't recall soy protein in it, but well, I first tried many years ago), or something has changed in my body. But all in all, I'm not happy with the product now. I blame it all in soy protein, but it is just a guess”

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Posted 2 years ago

“HUEL is better... first and last time”

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Posted 2 years ago

We are very sorry to hear this is your conclusion but would love to hear your specific feedback on what you feel can be improved on. Feel free to check in with us for that through the Live Chat or love@jimmyjoy.com, this may also allow us to check for options for a refund or replacements within our 30-day money-back guarantee.

Posted 2 years ago

“Weird experience. 8/10 belly pain & diarrhea. The salted caramel is still quite tasty”

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Posted 2 years ago

Hi David! Thanks for posting your experience here, we are sorry to hear it was not optimal. There should be no effects as you describe it, sometimes our bodies need to adjust, but this reaction seems over the top. It could be that you react to one of the ingredients. Checking the history, I see you had the Mango and Caramel Sea Salt in your subscription which was adjusted to only the Caramel Sea Salt one now. We would like to get in touch with you about this to learn if it was the Mango one that maybe was the reason or if you still have the same with the Caramel Sea Salt one as well. We offer a 30-day money-back guarantee, so from that, we can have a look with you for a replacement or refund. Kindly get in touch with us through the Live Chat on the website or by sending an email to love@jimmyjoy.com.

Posted 2 years ago

“Sehr wenig Geschmack”

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Posted 2 years ago

Thanks for your feedback Horst. I was glad to see we've already been in touch about this through email and a refund was already issued back to you. We hope you will give our other products a shot as well, hopefully, you will find something more to your liking in the Bars or Pots we offer. And of course, if it's not to your liking, you know where to find us.

Posted 2 years ago

“Hello dear Team of Jimmy Joy, unfortunately I did not recieved my Jimmy Joy product. I would love to write a rewiev! Hope there is a possibility to rectify that.”

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Posted 2 years ago

Hey Hanna, thank you for contacting us this way. I just emailed you about this issue, looking forward to your answer and sorry for the inconvenience.

Posted 2 years ago

“I would love to write a review but I haven't even received my order yet so I'm not gonna write anything else cause it aint gonna benefit Jimmy Joy. I would like to have my money back though.”

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Posted 2 years ago

Hey Jermaine, we tried to contact you a few times about the order. We still need your phone number! Our emails maybe ended up in your SPAM folder. Please send us an email via love@jimmyjoy.com

Posted 2 years ago

“great branding, love the jokes. But your product taste looks like having too much sugar in it.”

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Posted 2 years ago

Hi Julien, What exactly do you mean by "taste looks like having too much sugar in it"? We are very transparent about our ingredients & nutritional values, you can find them on the respective product pages and of course the packaging itself. We pride ourselves on having low amounts of sugar in our meals. If they are still too sweet for your liking, you are always welcome to use our 30-day happiness guarantee and refund you in full!

Posted 2 years ago

“Understanding tracking information is more confusing and more layered than the film Inception. So using the recommended app to track : open app and click on jimmy joy order - click on show details - click on tracking number to go to jimmy joy portal - click on tracking number again to go to fed ex - click on track to go to royal mail to be told we have been advised the parcel is on the way to us. Order placed 21st April has just cleared customs today, 3rd May. had I known it would take this long I would not have bothered. Then to rub salt on the wound you ask me to write a review. Surely you can see the same information I can on your website. Probably advisable to wait until your customer has your stuff before asking for a review. I have ordered some other food based items originating in the Netherlands and it was delivered in 4 days with no issues.”

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Posted 2 years ago

Hi Grant, Thanks for taking the effort to post this review even if your point is fair that you have nothing to review yet except for the shipping process. We checked back the journey from processing the order up to this point and found this shipment was indeed delayed several times. When we shipped it, it already was later than it would have been sent out usually due to a backlog on our end at that time. Then, when the order shipped, it was held up again because of public holidays in the Netherlands as well as in the UK. Normally, an order from us to the UK would arrive within a week, taking into account customs. Our apologies for not having been able to get you your shipment within that period, we completely understand this is not the experience you were hoping for with your first order. We expect your order to arrive with you shortly and the tracking to be updated to reflect that. If you spot anything going wrong still, please reach out to us through the Live Chat option or via email at love@jimmyjoy.com.

Posted 2 years ago

“Hey Team, thanks that you send me the Shaker once again, because the Shaker wasn´t in my Starter Box. I don´t know what went wrong whit this delivery, but I can´t find my package in the store box where DPD should deposit it.. So what can we do in this case? Kind regards, Christoph”

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Posted 2 years ago

Hi Christoph, Sorry for the late response on this one. We checked the account and indeed see the package will be returned to us as it was not picked up in time from the pickup location. No worries at all, we will sort something out with you for that. We would like to invite you to our Live Chat or to email us at love@jimmyjoy.com so we can talk about the options.

Posted 2 years ago

“Honestly was expecting better, taste I felt was nowwhere close to flavour mentioned, also there is a weird after taste with it like you can feel granules after it you take a sip.”

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Posted 2 years ago

Hi Nihal! Thanks for posting your reviews, we appreciate the effort! I've checked your order and saw you tried the Coffee and Chocolate Shakes with your first order. Sorry to hear that the taste and aftertaste did not do it for you with those. For the granules, there are some options to make the experience a smoother one. We see some of our customers preparing the Shake and then keeping it in the fridge for a while, using their favorite type of milk or even shaking it with an ice cube in it to get a more smooth drink from it. On the part of the taste, you can of course add whatever you want to it to make it suit your pallet more, but if you just don't like it, we have a 30-day money-back guarantee in place which you can still make use of. For that, just reach out to us through the Live Chat option on the website or via love@jimmyjoy.com and we will sort the refund or a replacement with you according to your preference.

Posted 2 years ago

“Took almost 2 weeks for shipping. JJ said sorry, was a tec-mistake. Will get out tomorrow latest. Got a message that shipping is announced at DHL. Took another 3 days till pick up. Got over a handful of shakes. Over the half of it doesnt taste like it should or only very very weak (Coffee, Banana, Strawberry...) Small or "regular" shaker is too small in my opinion. Have to fill it up more then the scale can show. Only one spoon: .. Annoying too. The "zipper" of the bags is often tough to close.. Preparing the shake starting with water makes a lot of splashing when putting in the pulver”

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Posted 2 years ago

Hey Dennis, I checked back the delivery, but after you emailed us, we immediately shipped out the package on the 11th and according to the shipping it was delivered 3 days later. But sorry to read you did not like the products. Please shoot us an email about this, because we have a very fair '30 day satisfaction guarantee'. And if you wanted more scoops, you should have ordered more. We can only find 1 on the order.

Posted 2 years ago

“Good service but far too expensive, the shakes taste and smell bad. Can't recommend those guys, even the food have good ingredients.”

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Posted 2 years ago

Thanks for posting your review Joseph! Sorry to hear that the experience was not all good with the taste and smell of what you've tried. I see you've tried the Chocolate and Vanilla Plenny Shake in your Starter Box and would like to remind you of our 30-day money-back guarantee in this case. If you would like to make use of this, no problem, please check in with us through Live Chat or via love@jimmyjoy.com and we will sort the refund, or a replacement if you would prefer that. We hope the Pots and Bars you've tried were to your liking.

Posted 2 years ago

“I have to be honest the only flavour I liked was the vanilla, which had a rice crispies square taste to it. All the other flavours were just odd and the Hazelnut Coffee was far too strong in taste, not pleasant at all. It's a shame because I really wanted to like them. The company has good ethos but sadly I won't be buying anymore.”

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Posted 2 years ago

“Heb het besteld voor de eerste keer en na bijna twee weken de bestelling nog steeds niet binnen. Inmiddels me geld terug gevraagd, nog geen reactie op gehad.”

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Posted 2 years ago

Hey Dennis, dit ging inderdaad niet helemaal goed, sorry en erg jammer! De verzendpartij, had nadat je je adres wijzigigde, helaas het label niet helemaal goed geplakt en is je pakket rondjes blijven draaien in het sorteercentrum. Het moment dat we dit hoorden, hebben we meteen je geld teruggestort. Maar erg jammer dat het zo verlopen is.

Posted 2 years ago

“Nice products but a lot of mail spam. Received daily mails beginning with my order. Opted out, now I received the mail to write a review.”

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Posted 2 years ago

“I liked the shaker, product design, the package, the delivery, even the scoop, but i can't drink my shake because i can't stand the texture of it 😖😖😖😖”

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Posted 2 years ago

“I really don't like the taste. I've ordered pistachio and coconut, both taste the same just coconut has another smell. The customer Service was awesome. I got my money back without having any problems. So I would give one Star for the Shakes but 5 Stars for the customer Service.”

Helpful Report

Posted 2 years ago

Thanks for posting your reviews Corina, we appreciate it very much. Happy to hear we were able to sort it with you after the flavours of those two did not meet your expectations. We very much hope you will find another option that will suit you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews