Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.14

3.1 Rating 392 Reviews

52 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 392 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t waste your time or money. The company’s advertising is very misleading. It appeared as though I would be able to get the recommended medication at the price advertised before paying. After paying I was informed that the price advertised was pending insurance approval. Had I known that in advance, there wouldn’t be a need to use this company. The medication that was recommended was not covered by my insurance. I requested a refund and was not refunded the full amount even though I hadn’t received any services. They tried to say they offered other services outside of medication however it’s not worth the price.”

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Posted 1 year ago

“This program is outstanding! I work closely with my team to improve my health and fitness. I enjoy the comprehensive approach. It’s customizable to my needs. I highly recommend.”

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Posted 1 year ago

““Prescribed” medications 3x but never received by my pharmacy. They only care about the money. I put my subscription on hold for 1 month but they would not let me reactivate it unless I pay for the months I had it paused. Also, not much help getting your insurance to approve it. You’d still be paying$1000/pen.”

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Posted 1 year ago

“Please be aware that this is a very expensive ($49 + ~$100/mo depending on your up-front commitment) way to access prescription GLP-1 drugs (Saxenda, Ozempic, etc) used off-label for weight loss. What they don't tell you is that these drugs are VERY expensive for average people ($1000-1500/mo) on top of the Sequence subscription if your insurance does not cover these meds for weight loss. In other word they depend of your medical/prescription insurance paying for the medication. Otherwise the only options available to you are a few non GLP-1 drugs (like Metformin) that are included in the outrageous cost of the subscription and have substantially less dramatic benefit for weight loss. So in short you are paying for a prescription that your PCP could write you. It does include a core Weight Watchers membership however the actual "diet plan" the Sequence dietician gives you is a joke. It was a 1 page handout with general diet recommendations and a picture of a plate with portion proportions that you could easily Google. Save yourself the money and join Weight Watchers directly and talk to your doctor if you are interested in weight loss drugs. (Though I am kind of angry that WW essentially scammed me out of $300 at the moment so maybe join Noom. ;-} )”

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Posted 1 year ago

“I've had the most success and most confidence in long term success with Sequence (after sampling pretty much everything on the weight loss program/trend menu)!! The medication has finally quieted my "food noise" so I make much better choices and feel confident. My fitness coach and dietitian have been incredible. Such authentic people who understand how to work with folks that struggle with weight (no shaming!) and highly responsive. Highly recommend!!”

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Posted 1 year ago

“I never heard from anyone via email or a call. Yet they have my money and more worrisome, they have my ID and medical insurance information. It’s been 7 days. I’ve notified my credit card company and now need to notify my medical insurance company.”

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Posted 1 year ago

“I have never spoken to a clinician. They raise hopes and make promises they can't keep. It's essentially a scam.”

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Posted 1 year ago

Hi, thank you for your feedback. In some states, members are able to choose between doing a chat consultation or a video consultation. Every member is assigned a Clinician and must go through a clinical consultation. Is it possible that you've chosen a chat consultation? If you'd prefer a video call, your Care Team can help you set that up—or you can email us at hello@joinsequence.com.

Posted 1 year ago

“I love this program. My doctor is very attentive and so is my care coordinator. They are always checking in to see how I'm doing and making recommendations. The lessons are well written with great information and the dietician I've worked with has been great. My life has literally changed for the better because of Sequence and the care provided.”

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Posted 1 year ago

“I’ve been very pleased so far with the program! Whenever I have a question or concern it’s answered promptly. I love they offer a nutritionist to talk to. She has been very helpful to me so far!”

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Posted 1 year ago

“I am excited with the Sequence program so far. It has felt thorough, warm and I am optimistic. I have loved the sessions with Rita and feel they are super helpful and easy to implement ideas. I love that I don’t have to track and no longer feel in a restrictive mindset. The meds take the edge off so I can more easily make good choices and stop eating with normal portions.”

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Posted 1 year ago

“Not much customer service except pretty much emailing from what I can only assume is a script. Very disappointed.”

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Posted 1 year ago

Hi, so sorry to hear about your experience. We'd be happy to look into your Care Tam's communication. If that's something you're interested in, can you please email hello@joinsequence.com?

Posted 1 year ago

“Superb, safe, and evidence based individualized medicine. I’m a Physician and diplomate of the American Board of Obesity Medicine and wanted to find a legitimate clinic to help with my weight loss journey. After poor experiences with other services (incorrectly submitting a prior authorization, running out of stock, ordering inappropriate and unnecessary labs) I found Sequence who’ve been a pleasure to work with. This feels like concierge care at copay prices. The prior authorization team is on the ball, their behavioral counselors are very responsive and proactive, the behavioral modification programs are superb, and my Physician has been too notch. I’ve lost 30 lbs, am almost at a BMI of 25.”

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Posted 1 year ago

Thanks so much for your feedback, Dr. Filippo!

Posted 1 year ago

“I have only been a part of sequence for about a week but I already love it and everything it brings with it! Your care team coordinator reaches out to you right away. You have the opportunity to book meetings with a fitness coach and your nutritionist. There are also groups along with your medical plan, there is a fitness and nutrition plan. They set you up for success!”

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Posted 1 year ago

“Sequence has helped me lose over 100 pounds in the last year! I couldn’t of done it without their support and guidance. Take advantage of all the features!”

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Posted 1 year ago

“I find the time delay in responding to be really excessive. I would not join this service if I was not already in the plan.”

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Posted 1 year ago

“I can’t thank Sequence enough for giving me my life back. I’ve tried so many different diets over the years and nothing has worked like this. I don’t have the sugar cravings anymore which is huge for me…..I use to drink at least 6 sugared Coke’s a day and been off my pop now for 4 months. It feels good to have control over what I eat now and to have someone who truly understands the struggle of being over weight. I felt defeated when I left my primary doctors office and was told to eat a 1/4 of what I did when I was young:/ Sequence has helped me lose 53.4 pounds since April 23rd and still losing. I am now able to enjoy my grandkids so much more now and feels good being able to keep up with them.”

Sequence 5 star review on 21st August 2023

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Posted 1 year ago

So happy for you, Sheri! Amazing progess

Posted 1 year ago

“I have been with Sequence since 10/22. Thanks to the help of Dr. Papa, my care coordinator, Kayla and Rita, my dietician, I have lost 89 lbs. Having been diagnosed with Binge Eating Disorder 30+ years ago, I have struggled with food and weight gain for as long as I can remember. For the first time in my life, I am not struggling with food and it is an amazing feeling!”

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Posted 1 year ago

“I met with the dietitian Ally and she was just awes! She listened to me and made the most out of our session together!”

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Posted 1 year ago

“Started out good, but the past few months they have really gone downhill. You almost never speak to your prescriber, only a customer service "care coordinator". Every request takes days to respond, and they will almost always get it wrong. I've been waiting for them to update my prescription for nearly 2 months now, while paying for them every month. I asked to go down in dose, and they keep sending a higher dose EVERY SINGLE TIME. When you remind them that you'd like it lowered, they still send in a higher one, then apologize and say they will fix it, then go completely dark and never respond. This company feels like a pill mill that truly does not care about patient care.”

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Posted 1 year ago

“I signed up for Sequence recently and have had some very concerning experiences so far. A week ago, I received an update from my care team that my insurance was requesting additional documentation proving 6 months of a weight loss program as part of the insurance prior authorization policy. When I checked my insurance portal, no prior authorizations had been submitted. I notified the care team and they apologized saying they were gathering information before submitting in case my insurance requested it. I provided the information and then they updated me that the prior authorization had been sent. I’ve been keeping an eye on my insurance portal and nothing is showing as pending. Today, Sequence said my prior authorization and coverage was denied. I asked if they could forward the communication from my insurance company because nothing was showing in the portal. She said sure and then proceeded to share with me a denial letter for another patient, for another medication, with another insurance provider 🤯 this seems highly unprofessional and very sketchy.”

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Posted 1 year ago

Sequence is rated 3.1 based on 392 reviews