Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 758 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“Wait times are so ridiculous and a joke I’ve ordered three times the first was 2 hours late, the second was 1 hour late and the third was 10 hours late utterly ridiculous if they can’t take the orders don’t expect them”

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Posted 1 year ago

“Avoid just eat we ordered a pizza and a calzone the pizza read burnt and the calzone was another burnt pizza. Just eat refused to refund the money for such appalling service and fobbed us off with a voucher to use on just eat. Poor customer service terrible company”

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Posted 1 year ago

“1 star too many! Ordered from the platform and expecting food quality to be of excellent quality when it arrives. Food an hour and a half late, arrived stone cold, undercooked and ended up in the bin as I won’t even feed it to my dog. Contacted Justeat and Ni the Solutions Advisor advised me that “All of our Restaurant Partners follow different recipes and cook in an individual style, so the taste, smell and portion size of a dish can vary depending on where you order it. This means I'm not able to offer you any compensation on this occasion.” So what theu trying to say is restaurants on their platform can send out rotten undercooked food and the customer just need to shut up and waste their money! Never using the platform again!”

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Posted 1 year ago

“JUST EAT EATS YOUR MONEY!!!! I ordered food accidentally and cancelled within 5 min through the restaurant and just eat app. I waited for about 2-3 wks as the description on the app was to refund me within 2-14 days. I thought they will refund. There is no contact number on just eat app as they want to eat peoples money so ppl cannot contact them straight away so until we find a customer service number from google then we will forgot about our money. When I contacted them they said our policy says once you paid you cant have your money back!!! Lol. I cancelled through restaurant as well as the app. I didnt eat the bloody food!!!! Why I dont get my own money back???? Why ??? People please please order through some other apps like UBER. NOT JUST EAT!!”

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Posted 1 year ago

“Driver nicked my food and I rand restaurant...company not bothered...£18 down... Unnacektabme and it's tracked APPARENTLY not!!!!??”

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Posted 1 year ago

“Food was cold and tough, Just Eat refused to give a ‘refund’ (via Just Eat credit only!) higher than 1/4 of the price despite it violating Food Hygiene laws and the Consumer Act. They then refused to speak to me when I challenged it.”

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Posted 1 year ago

“Really bad company and customer Services! I’ve closed my account and really hope anyone who’s had a bad experience does the same! Just eat needs closing down!!”

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Posted 1 year ago

“Just Eat are terrible, refusing a refund for food that was frozen and returned to the restaurant who accepted it, but my money is with Just Eat who took payment and my purchase contract is with them, will never ever use these again .BEWARE Cannot talk to anybody and they just bury there head in the sand, it’s only now that I am writing this review that I am staggered by the poor reviews given.”

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Posted 1 year ago

“Terrible ignore messages paid for food we did not have discussing service no way to contact them I will never use them again and would recommend stay clear”

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Posted 1 year ago

“Just Eat is a disgrace I ordered food from the Vintage Cafe, Left a note outlining how to get to my apartment and 7I followed the 'supposed' driver on the app. NO DELIVERY! I rang the restaurant as Just Eats support went silent and then asked for feedback! It turns out the restaurant wasn't even open. Yet I was charged, there was some mysterious delivery guy indicated on the app and then marked as delivered!! Just Eat is ripping people off. Half of their delivery people are useless, underpaid and nearly always late. And what fascinates me is that the app indicated that the restaurant received the order, showed the tracking of the delivery guy, and the order was delivered. Unbelievable”

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Posted 1 year ago

“not delivered again, no refund just lies demn lies and terrible customer service AVOID AVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOID”

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Posted 1 year ago

“Had a delivery from Just Eat and the food was uncooked. The restaurant agreed to a refund but Just Eat would not refund. I spoke to 4 different people at Just Eat who all said exactly the same thing and did not address any of the issues I raised with them. Very poor customer service. Avoid at all costs.”

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Posted 1 year ago

“Can only recommend people stay away from Just Eat UK Ordered food on New Year’s Eve, unfortunately didn’t hear the driver knock on the door, not surprising on NYE when people are having parties but the driver didn’t bother waiting around, one knock and 42 seconds later he made off with £105 worth of food, didn’t return it to the restaurant or call us and guess what … Just Eat UK won’t refund! Money gone and treat ruined!”

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Posted 1 year ago

“Took money no delivery asking for Refund only too be told No yet shop I ordered from was closed on 26/12/22”

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Posted 1 year ago

“An absolute joke of a company, ordered food for my son. The food was left on the door step in the pouring rain, so was cold and wet because he didn't even knock on the door, he just drove off. But to top this off, he also left it at our neighbours house, so wasn't even to the right address, luckily wenhave honest neighbours! The food ended up being thrown away, and when I complained to Just Eat, all they could do was £2.06 credit to my account, they said repeated contact would make no difference and this was all they would offer!! Will never use this useless, disorganised company again. When they seem to have 1.1 everywhere, how have Trading Standards not stepped in to close this site down? So many issues everytime and just getting worse.”

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Posted 1 year ago

“Driver went to the toilet with my food and he had eaten 1 of my 3 burgers then delivered the rest cold . Free diner for the driver seems he likes quarter pounders and he not a big fan of big tasties or big macs”

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Posted 1 year ago

“I have made 4 orders recently and had reason to complain . One being del someone else’s order which they would only give me a credit for several days later, food not cooked properly, and cold food. Last was a McDonald’s and it was delivered 90 mins later when initially it said 30 - 40 mins and it was stone cold. Just eat refused to refund or credit because of THEIR other bad orders I had to complain about. Never using this terrible service again and don’t recommend either”

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Posted 2 years ago

“Disgusting avoid at all costs, order came pretty quickly from mc donalds waters meeting which was Disgusting and not fit to eat rang mcdonalds who didn't care and said get in contact with just eat. Nether wanted to be responsible for a cold order the meat like rubber and a hole right through the burger. After going back and forth with just eat was offered 73p compensation for an order over £ 12 deleted the app after telling them were they can stick the money”

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Posted 2 years ago

“Without waisting too much energy again , simple genuine advice guys - do not use or trust this app . Missing item multiple times - no refunds ! Orders that never arrived- no refunds ! Orders that takes 2 hours and a half to be delivered from 1 mile away - with freezing cold food- no refunds ! No , no , no and a big NO !!!!”

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Posted 2 years ago

“VPN's are blocked, why are companies like this so 100% against our security? Just Eat (if we can stalk you), can do one”

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Posted 2 years ago

Just Eat is rated 1.1 based on 758 reviews