Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 772 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failure to recognise bad customer experiences with delivery or food quality. Stay away from those cowboys and use Uber eats or deliveroo”

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Posted 2 years ago

“This review is to reflect my latest experience with Just Eat. I ordered food for collection at night and my collection time was 2.50am. It took longer to get to the restaurant than expected and I showed up just after 3am. At this point the store was already closed, no warning, no information on the app either, however my order was marked ‘collected’. I reached out to customer service and explained what happened, however they offered no solution whatsoever. In short, I paid money to waste time and effort going to an empty store and Just Eat was satisfied with offering nothing to mend the situation.”

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Posted 2 years ago

“Debited my account. Food did not arrive. Just eat admitted this after speaking to the restaurant and promised refund. Still nothing 18 days later. They've discontinued there phone lines I've spoken to 53 chat advisors as soon as you state facts they get nasty or end the chat and hide behind computers as you cant ring them.. PLEASE PLEASE PLEASE NEVER ORDER VIA JUST EAT AS ISSUES CAN'T BE SOLVED I CAN'T GET A REFUND OF THESE SCAMMERS AND WILL NEVER USE THEM AGAINL”

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Posted 2 years ago

“Sunday morning we received our mcdonalds delivery, it arrived very late (trick of just eat BTW, they will say the delivery driver is at the restaurant so you cant cancel your order) mine was at mcdonalds for a full 40 minutes. I doubt that's true. Upon delivery it was cold, probably the 40 minutes it was waiting around in the restaurant. When the driver handed me the bag it was dripping with coke, one of the drinks had toppled over. I went onto the app to report it and made a point of selecting the correct issues. Here's where the fun begins. 1) just eat do not tell you within the process that you have to take photographic evidence (it would be helpful btw but I assume you're looking to catch your customers out) 2) reminder: we received our food on Sunday morning. Monday afternoon we get an email asking for photos. 3) whhaaattt? How do I take an image of cold food? And how am I expected to take an image of an already dried paper bag thats in the bin? 4) lots of back and fourth, with me trying to make a point of the lunacy of it all to finally be told 5) because I can't provide photo evidence I can't get compensation. Maybe I should have rummaged through the bin and staged the horror again and drip coke on the floor but unfortunately I cleaned it up...how strange of me. Honestly Just Eat...what are you doing? Be transparent with your customers, don't hide this very important fact in your t&Cs. Make it visible as part of the reporting process online, you're becoming greedy and taking advantage of consumers like many other companies these days. You have competitors, people appreciate honesty. Don't be that company. Be better”

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Posted 2 years ago

“If could give 0 stars that would be my rating ! I asked for a refund for the first time as my food never arrived and I had to order it again but they never refund me, this is the worst food delivery and the customer service won’t help”

Just Eat 1 star review on 30th January 2023

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Posted 2 years ago

“Basteddd hindu mfffffff”

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Posted 2 years ago

“Yet again my order did not arrived said it was delivered!! cannot contact driver and restaurant will not help!. unacceptable behavior will N EVER use this app again.”

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Posted 2 years ago

“Terrible company and service 😑 no recomended!!!!!!”

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Posted 2 years ago

“On Friday evening I made my first order through Just Eat and it was a meal order from Five Guys in Guildford, the order arrived incomplete. Customer services were so incompetent that I will never use Just Eat again. The order was for my kids and they were very much looking forward to it, so you can imagine their disappointment when it arrived missing items. I called Just Eat's customer services on the number provided with the order confirmation only to get an automated message to go online and chat. I went online to chat and the response was a complete joke. Also in the time it took me to do the above the food that was delivered went cold and was uneatable. I was offered credit on the missing items, but as I have no intention of using Just Eat ever again, I asked for a full refund of my order. The very poor performance of customer services in dealing with what was basically a simple mistake was shameful. Clearly their systems do not work in the interest of customers. What is the point of giving me a phone number if it's only going to ask you to join an online chat? How is offering credit on my next order supposed to feed my kids that evening? I am now getting nameless emails from Just Eat customer services telling me the case is closed. I think you will find its not until we agree a proper resolution and I will be posting on social media until we do, so please can you ask the head of customer services to give me call so we can talk rather than hide behind nameless emails.”

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Posted 2 years ago

“Wait times are so ridiculous and a joke I’ve ordered three times the first was 2 hours late, the second was 1 hour late and the third was 10 hours late utterly ridiculous if they can’t take the orders don’t expect them”

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Posted 2 years ago

“Avoid just eat we ordered a pizza and a calzone the pizza read burnt and the calzone was another burnt pizza. Just eat refused to refund the money for such appalling service and fobbed us off with a voucher to use on just eat. Poor customer service terrible company”

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Posted 2 years ago

“1 star too many! Ordered from the platform and expecting food quality to be of excellent quality when it arrives. Food an hour and a half late, arrived stone cold, undercooked and ended up in the bin as I won’t even feed it to my dog. Contacted Justeat and Ni the Solutions Advisor advised me that “All of our Restaurant Partners follow different recipes and cook in an individual style, so the taste, smell and portion size of a dish can vary depending on where you order it. This means I'm not able to offer you any compensation on this occasion.” So what theu trying to say is restaurants on their platform can send out rotten undercooked food and the customer just need to shut up and waste their money! Never using the platform again!”

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Posted 2 years ago

“JUST EAT EATS YOUR MONEY!!!! I ordered food accidentally and cancelled within 5 min through the restaurant and just eat app. I waited for about 2-3 wks as the description on the app was to refund me within 2-14 days. I thought they will refund. There is no contact number on just eat app as they want to eat peoples money so ppl cannot contact them straight away so until we find a customer service number from google then we will forgot about our money. When I contacted them they said our policy says once you paid you cant have your money back!!! Lol. I cancelled through restaurant as well as the app. I didnt eat the bloody food!!!! Why I dont get my own money back???? Why ??? People please please order through some other apps like UBER. NOT JUST EAT!!”

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Posted 2 years ago

“Driver nicked my food and I rand restaurant...company not bothered...£18 down... Unnacektabme and it's tracked APPARENTLY not!!!!??”

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Posted 2 years ago

“Food was cold and tough, Just Eat refused to give a ‘refund’ (via Just Eat credit only!) higher than 1/4 of the price despite it violating Food Hygiene laws and the Consumer Act. They then refused to speak to me when I challenged it.”

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Posted 2 years ago

“Really bad company and customer Services! I’ve closed my account and really hope anyone who’s had a bad experience does the same! Just eat needs closing down!!”

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Posted 2 years ago

“Just Eat are terrible, refusing a refund for food that was frozen and returned to the restaurant who accepted it, but my money is with Just Eat who took payment and my purchase contract is with them, will never ever use these again .BEWARE Cannot talk to anybody and they just bury there head in the sand, it’s only now that I am writing this review that I am staggered by the poor reviews given.”

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Posted 2 years ago

“Terrible ignore messages paid for food we did not have discussing service no way to contact them I will never use them again and would recommend stay clear”

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Posted 2 years ago

“Just Eat is a disgrace I ordered food from the Vintage Cafe, Left a note outlining how to get to my apartment and 7I followed the 'supposed' driver on the app. NO DELIVERY! I rang the restaurant as Just Eats support went silent and then asked for feedback! It turns out the restaurant wasn't even open. Yet I was charged, there was some mysterious delivery guy indicated on the app and then marked as delivered!! Just Eat is ripping people off. Half of their delivery people are useless, underpaid and nearly always late. And what fascinates me is that the app indicated that the restaurant received the order, showed the tracking of the delivery guy, and the order was delivered. Unbelievable”

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Posted 2 years ago

“not delivered again, no refund just lies demn lies and terrible customer service AVOID AVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOIDAVOID”

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Posted 2 years ago

Just Eat is rated 1.1 based on 772 reviews