Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 752 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“Disgusting service, I'm outraged. I ordered my food 2 hours ago, it's now 3AM and still waiting for my food, but the thing that pisses me off more than anything is that the status on my order is "Delivered" even though of course i didn't get anything. Thieves and robbers. Stay away from just eat, use deliveroo or ubereats”

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Posted 3 years ago

“Really no stars I'm afraid ... I am greatly disappointed on the response from just eat and the piccolo Mondo in Renfrew, we have spent £35 tonight and the meal ended up over my front door and steps, never even got to open the door without the products being visible on the outside concrete steps. Food was inappropriately packaged resulting in paper bag being sodden which caused food to drop all over. No food and just eat offered refund of just £20 leaving me £15 out of pocket, piccolo Mondo don't want to know”

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Posted 3 years ago

“Been using just eat for couple of years, service has never been great. one chinese resturant that i was using [ new century ] london, has been getting really poor rating and just eat still allows them to trade on the just eat website. What is the point of leaving honest reviews if your going to allow them to trade on your website? maybe its the charge you charge to the restaurant to trade with you. Please have a little respect for the paying customers that would like nice qualtiy cooked food, after all thats what we pay for”

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Posted 3 years ago

“The worst Company you could use for a delivery. Took 2 and a half hours to deliver an order, that only took me 20 minutes from phoning the restaurant direct, to delivery, the other day. A bunch of fly by nights and they also took £10 extra from my account on top of the delivery price Answer that one, ya bunch of ripping off cunts?? 🤔🤔🤔”

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Posted 3 years ago

“My order was not delivered, 4 of us never got any food. As a good will gesture I was offered 15% off of next order. When I ordered the voucher numbers were not recognised so no 15% off. JUST EAT IS JUST A JOKE”

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Posted 3 years ago

“Ordered food today, app says foods been delivered but it hasn't. Usual story when you contact Just eat it will take 48 hours to investigate then you'll get nothing refunded. Absolutely shocking service from a Mickey Mouse company. Uber Eats are no better”

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Posted 3 years ago

“THIS IS THE BIGGEST JOKE SERVICE I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER. NEVER ORDER FOOD WITH A CONNECTION TO THIS COMPANY. I RIP OFF AND A JOKE STAY WELL CLEAR, IF YOU WANT TO STAY HUNGRY AND ANNOYED”

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Posted 3 years ago

“Never received my order and cannot receive refund. Avoid they are a fraud.”

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Posted 3 years ago

“To be strongly avoided.Honestly the worst customer service ever received in my life. Twice I have had issues with orders and twice I was made to keep calling them and being passed from person to person with no end on sight. First time my order never arrived , I was told by the just eat representative to make a complaint as they could do nothing for me and when I called them back after two weeks as I had no news I was told that the person had forgotten to raise the complaint. Second time today I have had the restaurant agree to refund me for a bad order and Just eat says they are unable to authorise the refund and to leave a bad review to the restaurant. Go figure, last time I am ever using them.”

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Posted 3 years ago

“Always late deliveries and no help from Just Eat . Uber offer a much better service”

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Posted 3 years ago

“Got food poisoning from a restaurant called London Chef and Co in Sidcup, this was the only food I ate that day and the following morning i got aggressive vomiting and had an ambulance team coming over. The restaurant supervisor was rude and refused to give a refund. Just Eat have been completely useless passing me to an organisation called FSA, claiming that only they can help with refunds. FSA emailed me back a few times to tell me that they don’t handle refunds and that I should contact Just eat and when i told this to just eat again they play dumb and tell me to contact FSA.. horrible service, I had to issue a dispute with my bank for scam. Avoid at all costs!”

Just Eat 1 star review on 6th March 2021

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Posted 3 years ago

“I ordered through the app and when the food didn’t arrive I called the restaurant who had no record of our order ever coming through. The guy said to call Just Eat and what a colossal waste of time that was. No option to speak to an actual human and just directed me to call the restaurant again who couldn’t do anything to help. Also tried the chat on their website but no response there either. Just Eat were happy to take my money instantly but can’t be bothered to reply to several tweets & private messages. A whole week later here I am still waiting for a response & a refund at the very least. Worst company ever, avoid at all costs.”

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Posted 3 years ago

“I will never use just eat again. Placed an order and app showed it had been delivered which it did not. I rang the company to find out where the order had been delivered and that I would like my food delivered only to be told that it’s been referred to the investigation team and I’d have to wait 72 hrs.”

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Posted 3 years ago

“Absolutely rubbish. Really bad service. They took my money but never delivered the food. Have been trying to get my money back for 2 months now!”

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Posted 3 years ago

“I ordered recently from my local Indian who’m I (won’t name) via just eat. Now order was late stone cold and some missing. So call restaurant no luck so go to just eat and am given a refund. Two days later I’m not happy as money not returned so contact just eat to be told I’ve been given an account credit , not a refund and now I’m to late for it to changed so ask to speak to supervisor 24 hours later I’m still waiting. Now I’m going to cancel my just eat account and they can stuff it where the sun don’t shine.”

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Posted 3 years ago

“Ordered from McDonald's via Just Eat. My order failed to arrive so I contacted Just Eat via a live chat link and was told that it would take 48 hours to investigate. When I told them this was unacceptable I got an extremely negative response. So I rang their customer service helpline the next day only to receive the same terrible service. I will not be using just eat again as they rip you off”

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Posted 3 years ago

“Why can’t I give no stars? Terrible customer service and business… Terrible customer service and business practices. Placed an order which took over 2 hours to arrive. Initially just eat agreed to give £5 credit. Fair enough I thought but when I ordered today no account credit. So contacted them and initially was offered the 5ver but then was told that they were unable to as the system wouldn’t allow them to do this. Then they said I had cancelled the order. When I pulled them up on this and asked to speak to a supervisor they lest the call. It’s a shame as I use them regularly but not anymore. Also food is always tepid!! Use Uber eats or deliveroo instead.”

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Posted 3 years ago

“If you want to pay for food you ordered and wait on average 2 hours, however tonight it took 3 .. for them to then cancel your order without explanation This is the place for you However they will refund you you will remain hungry”

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Posted 3 years ago

“Absolutely shocking... Ordered 2 meals from subway. Both arrived freezing cold and 90% completely wrong and not even fit to feed the dog.. contacted the store who advised me there's nothing they can do without me contacting just eat in order for them to resend/refund my order. Contact just eat to be transferred to 3 seperate agents, who all refused to assist me. Finally transferred to someone else who tells me my issue will be escalated, and I'll receive an email within 24 hours to take photos of the meals and send them over. After this is done it's expected to take 72 hours to be contacted from someone who will then apparently have to transfer the issue to another department which could then take a further 72 hours to reach an outcome.. so basically it will take 7 days before I will get any help/assistance with the messed up order. I explained to just eat about my illness (type 1 diabetes) and that I wasn't feeling the greatest,hence why I opted for a food delivery rather than struggle to cook something. the agents were not interested and offered zero assistance. Very very poor customer service on this occasion which has made me to decide to never use just eat again if they're happy to take my money and offer zero assistance with incorrect deliveries Absolutely shocking experience considering, I've been refunded credit into my just eat account in the past when orders have been messed up (obviously by different agents who wanted to do their job)”

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Posted 3 years ago

“Was never delivered and Just eat saying as it has been shown as delivered by the driver there is nothing they can do until a full investigation which will take up to 72 hours in the meantime I’m £30 out of pocket and no birthday treat for my son!!! Not Krispy Kreme’s fault but they should be able to to make a complaint as it also looks bad in them! Will never use Just Eat again. Hope the person who accepted my order at the incorrect address enjoys my sons birthday treat!!!!!!”

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Posted 3 years ago

Just Eat is rated 1.1 based on 752 reviews