Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 758 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“It's a good thing I don't order on their app. This is what I saw when I called into a busy pizza restaurant. Do 'Just Eat' ever check on hygiene standards? The smell of the bag was incredibly greasy and horrendous! I hope they don't use the same one for vegetarians food too! Sorry, I thought I'd be able to post the picture I took. Just take my word for the filth.”

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Posted 1 year ago

“I received the wrong order and although I sent photographic evidence to their customer service they are refusing to refund me. I still have the wrong order here it is food and is now spoiled but I offered them to come and collect it if they don't believe me. Disgraceful customer service! Do not use this service, they really don't care.”

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Posted 1 year ago

“I've used this for years. Regularly odd items are missing but I'm missing an entire £80 co-op order and being refused a refund because they can track the driver to driving to my house but yet can't provide proof that it was handed over. And because I've requested a refund for odd items previously that had been missing off various orders that makes it OK that I don't get my £80 back?!”

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Posted 1 year ago

“Awful company no customer service except to send a message which they say they never got, undercooked and raw food , items missing and after a week of trying to get hold of someone they say I have left it too late and conveniently they did not receive my messages. Deleted account and will not be using again, avoid and take your money elsewhere”

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Posted 1 year ago

“Speaking as a business, it's the most ridiculous online ordering system I've ever seen in my life. You can't even add your own menu, you send an excel list, they make people with very bad English as administrators in India, you try to add products with them, you enter their system as if it was 2013, not 2023. It is not a suitable system, while its competitors are very high quality, their system is like a potato. I don't understand why you are trying to add restaurant or supermarket to your system if your system is not ready. My score is 0. Your management style is 0. The English accent or understanding of your customer representatives is 0. I will never use them again, neither as a customer nor as a business. I will cancel from our 10 branches.”

Helpful Report

Posted 1 year ago

“Worst company which employ the worst possible people who have no responsibly for what they do. Lie about delivering order. Don't speak english. Don't do their jobs properly. Happens all the time. Won't use them again! If they employ the right people this problem wouldn't happen!!”

Helpful Report

Posted 1 year ago

“Appalling £40 refused reimbursement Contacting consumer rights Consumers have rights as well as expectations, and deliveries ought to be carried out with due skill and care. This is enshrined in the Consumer Rights Act 2015 and covers takeaways. It also covers restaurant meals. The Consumer Rights Act 2015 states that goods ought to be: Fit for purpose As described Satisfactory quality Services ought to be carried out with due skill and care”

Just Eat 1 star review on 6th April 2023

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Posted 1 year ago

“2 hours for the food to arrive!! One hour ago the restaurant called us and said the food was ready but there weren't any drivers from Just Eat to pick it up!! What can I say?? 1 hour to assign a driver and you can't complain because there's nothing in the app for that... S**t service and an awful way to finish this day!!! I don't think I will be using them in the future!!”

Helpful Report

Posted 1 year ago

“Terrible app, terrible customer service, terrible company. They seem to think I would willingly accept a refund of £0. Your entire business is based on offering convenience but you have seriously inconvenienced me. I'm going back to ordering takeaway the old fashioned way. It's better for everyone except Just Eat and their ilk. Good riddance. We don't need these people.”

Helpful Report

Posted 1 year ago

“My order was absolutely lovely and delicious, I picked it up and took it home after eork and my kids loved it and its a lovely place to order from, very clean place. The owner and staff are very helpful and friendly as well as family orientated. Will order from there again.”

Helpful Report

Posted 1 year ago

“Incorrect food delivered and food missing from order , contacted Wildwood Hereford who agreed and apologised and advised us to contact Just Eat direct as they could not help !, several emails later to Just Eat they are not interested, as decision inline with there policy ( whatever that is ) so basically hard luck we paid for food we did not receive , and they have not replied to my later emails . Terrible customer service , will now avoid at all costs and if you have any order issues good luck with that .”

Helpful Report

Posted 1 year ago

“No refund for a delivery that was several hours late, along with a completely spilled drink. Will report to Trading Standards since both of those are a breach of Consumer Rights.”

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Posted 1 year ago

“Good delivery time, food was good enough and they were very helpful”

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Posted 1 year ago

“They delivered the completely wrong food my order was 41 pound they sent me one little bag worth about ten and I’ve contacted them they said send photos I did and still nothing been trying to phone them email them still nothing there customer services are a joke stay clear from just eat”

Helpful Report

Posted 1 year ago

“An actual disgrace. Not only did they not deliver my food, they also refused a refund afterwards because the restaurant claimed they did. They also claimed they tried to call me to drop it off, yet there wasn't a single missed call or text message. They told me to call the restaurant myself if i wanted a refund and closed out my ticket without a question. Absolutely do not ever use this app.”

Helpful Report

Posted 1 year ago

“An absolute nonsense, refusing to refund for items that i have never received. I ordered the food in app it says it's delivered but I didn't receive the order , I asked just eat for help I asked them to give the driver number but they said their just sorry and can't do anything about it.”

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Posted 1 year ago

“An absolute joke of a business, gives a whole new meaning to " diminished responsibilities ".”

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Posted 1 year ago

“Får uspiselige mad via JustEat. Klager på maden, og forlangte ny mad eller penge i retur. Får til svar det ikke er muligt fordi resturanten siger dette er mitt problem. Kundeservice medarbejdere Zakaria siger JustEat står inde for kvaliteten. Noget jeg virkelig ikke kan forstå. Hvordan er det mitt problem? Hvordan kan jeg ha ødelagt maden selv? Svar mig gærne på det her så alle kan læse det. Spar jer selv og slett JustEat appen umiddelbart”

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Posted 1 year ago

“Don't use this app..”

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Posted 1 year ago

“Bad on every level. Customer service is appauling. They will refuse to compensate when they mess up too. Will never use again”

Helpful Report

Posted 1 year ago

Just Eat is rated 1.1 based on 758 reviews