Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 767 Reviews

2 %

of reviewers recommend Just Eat

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Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“I did not receive my order and got told it had been delivered. This has happened on many occasions even with directions provided for the couriers. They will not refund me for the order which I find disgusting. I have deleted the just eat account and will be leaving feedback/reviews on other platforms.”

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Posted 8 months ago

“Over 5 years of being customer of them. I had a minor issue what could have been solved with proper customer service. But the motto of justeat "NO REFUNDS EVEN IF THE RESTAURANT FAULT"”

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Posted 8 months ago

“The last 3 occasions with ordering from you I have had items missing in my order, all three occasions you have refused a refund. I have now left it in the hands of PayPal as you can't just steal money and not refund when the items didn't arrive!!”

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Posted 8 months ago

“£76 order and more than half was missing. On calling them they would only refund the part which was missing which was £50 + of it. A family of 5 had to eat two small bags of chips 2 pots of beans and a pot of gravy. So where was the rest of my order please, as on calling the shoo]p they gave the driver a complete order. He could only have eaten it.... Disgraceful, the full amount should have been refunded as part of a Kentucky order with 'no chicken' was rendered useless anyway. The bank are doing a charge back for the rest but rest assured I will never use this silly service again. Also I paid £ 18 more than if i had bought the same food in the shop.”

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Posted 8 months ago

“I worked for JustEat in Kensington London, I changed my zone to Richmond and didn't receive any more shifts. What a dog sh*t company. I bought a brand new bike + insurance + equipment that cost me around £4000 and this dog sh*t company removes all my shifts just because I changed zones.. It doesn't even make any sense. I tried contacting them but its like talking to a wall. crappy support team that copy and paste templated replies.”

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Posted 8 months ago

“WORSE COMPANY EVER FOOD ALMOST NEVER ARRIVE AND THEY TAKE U MONEY DO NOT USE THEM !"!!! NO CUSTOMER SERVICE EITHER IDIOTS”

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Posted 8 months ago

“Our meal was not delivered. We ordered it at 6.15 pm. Were told it would be delivered by 7pm. We called 3 times from then until 8.15 pm. Said on ap delivered. It was never delivered!!! We cancelled it around 8.20pm. First time for me. Never again. I haven't even got my money refunded yet! Thii all happened on Thursday.”

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Posted 8 months ago

“Made a group order for dinner at work from a local place. Ordered a portion of plain chips for £2.50 and a portion of ‘topped chips’ with curry for £4. Only received 1 portion of chips and a tub of curry sauce. Just eat say they won’t do anything because I ordered the chips separately. So I’ve paid £6.50 for a handful of chips and a tub of sauce Absolute shambles of a company”

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Posted 8 months ago

“Terrible service, bring u food from McDonald's, cold, items missing,dirty box's with looks like excrement on them ,told just eat ,no jiggys given by them ,offered a 9 pound refund on 28 pound order , never ever will use them again, told McDonald's in Chatham about it ,not bothered at all says nothing to do with them even though they supplied food ,seems there both good at passing the buck ,perhaps the peaple at just eat and McDonald's should run the country as there full of doggy do do like politicians”

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Posted 8 months ago

“They say that they use location data to know where you are, well if that is the case it didn't work for me. They brought the food out to a house I haven't lived at in 5 years. As I clicked order I didn't notice where the address said I just assumed with the location settings it wouldn't be an issue and yet here we are. They brought it out and called me up and said where are you, I said I didn't live there and that I had tried to change my address post order but they wouldn't allow it, anyway in the end I ended up paying £38 for some food to sit in the driver's car all night. Fantastic.”

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Posted 9 months ago

“DONT ORDER FROM JUST EAT. We ordered over £43 worth of food from Mcdonald's on Just Eat only for both businesses to mess up completely. To any Mcdonald's workers reading this, you ALWAYS doublecheck the order number that the driver has BEFORE giving them the food. That was taught when I worked at Mcdonald's IT IS BASIC COMMON SENSE AND TRAINING. Just Eat has refused us a refund despite the fact that we wound up with an order that was not ours. We ordered A LOT of food. Enough for 2 adults who hadn't had time to eat all day and 2 full works happy meals for toddlers. Chicken Nuggets, a quarterpounder, large fries and a coke came. NONE of that was what we ordered and was a tiny tiny order compared to ours. AVOID LIKE THE PLAGUE.”

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Posted 9 months ago

“Just Eat UK My original order was for £53.01 (289280170) I then received somebody else's food for £31.97 (28922276019) I then had to order the missing food and paid £27.76 (289405099) You must think I'm daft if you cannot work out the maths in either Just Eats delivery driver or KFC's fault. I recommend you re-access my claim asap. Regards A very unhappy Tony Ward Their reply Uppuluri Harsha (Just Eat UK) 18 May 2024, 12:08 BST Hi Antony, I understand you’re not happy with our decision relating to your recent order (289280170). I’ve reviewed your case again to see if there’s anything I can do, and I’m not able to overturn our original decision because it’s in line with our policy. Thank you for your understanding and for contacting us. Kind regards, Uppuluri Harsha Customer Service Representative Just Eat Takeaway.com, Rainton House, Cygnet Way, Houghton-Le-Spring, DH4 5QX Next email Uppuluri Harsha, You must be completely thick, I'm out of pocket of at least £21 !!! plus all the aggro of contacting you, re-ordering food etc. Check how much I order through JE every week, every month and the years I been your customer. Fortunately for me Uber Eats deliver all the regular take aways that we regularly eat plus more. I will be paying them from now on. I will be closing JE account in the next hour. Unhappy & ex customer Tony Their reply Nitilesh Bagade (Just Eat UK) 18 May 2024, 12:41 BST Hi Tony, I understand you’re not happy with our decision relating to order 289280170. I’ve reviewed your case again to see if there’s anything I can do, and I’m not able to overturn our original decision. This means that the original decision to decline your compensation request was correct, and it's not possible to offer you a refund or account credit in this instance. I'd like to thank you for your understanding and for getting in touch with us. Kind regards, Nitilesh Customer Service Representative Just Eat Takeaway.com, Rainton House, Cygnet Way, Houghton-Le-Spring, DH4 5QX My reply Nitilesh, You end the emails you send out with: I'd like to thank you for your understanding and for getting in touch with us. To make it quite clear I do not want your thank you and I am still baffled about this request and totally do not understand this policy. I do hope that Claire Pointon does read this email thread next week and does something about re-assessing this policy of being able to rip off your customers like this in the future. As said before I will be taking my custom elsewhere from now on. Tony Date of experience: 17 May 2024”

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Posted 9 months ago

“Useless company”

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Posted 9 months ago

“Some of these delivery drivers are absolute thief's and so is just eat. They mark it as delivered but the drivers take the food and just eat customer service is terrible as they do no look into the driver nor refund your money. Also not being able to contact your driver or put in a code to make sure it’s been delivered is not set in place. Deliveroo is hundred percent better”

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Posted 9 months ago

“After being a long time and loyal customer. I recieved a order with missing and wrong items. I contacted just eat through the help with order button but was told quote "on this occasion we are unable to offer you a refund or account credit as the items can still be consumed". After more emails they agreed to only give me credit for 1 missing item. And refused to refund me or even comment further about why they expected me to pay for the 3 burgers I received instead of the burgers I ordered.”

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Posted 9 months ago

“Item missing from delivery. Submitted a request for refund. Got a pretty quick response saying they were unable to refund on this occasion. Emailed back asking why and got the same answer. Emailed again asking for a reasonable answer and got exactly the same reply. Pretty much a copy and paste. Asked for it to be escalated and reviewed by a Manager, which didn't happen. Contacted Paypal to process refund.”

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Posted 9 months ago

“AVOID AVOID AVOID * SPEND YOUR MONEY ELSEWHERE * disgusting appalling service from justeat, one order 2 and half hours late stone cold and rock hard , missing one item , only refunded me for the missing fries and disregarded the food being nearly 3 hour late or it being cold, made several complaints to the customer service team, kept being told there is nothing they can do as its not in line with the policy.. anothe order delivery never turned up at all.. contacted just eat and they said someone came in to the store and picked up my delivery for a collection.. how is that even possible.. appalling company bunch of thieves”

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Posted 9 months ago

“Absolute joke. Order the main item of bacon roll and they forget it. If the driver did not run off down the stairs I could have told him. Ordered it Saturday from Costa Coffee Selsdon Incredible you cannot contact Costa Coffee at the weekend. Can't get to speak to Just Eat either and then they only give you credit. Not much good if you got to order missing item again and have to pay for delivery Incredible you cannot contact Just Eat or the store”

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Posted 9 months ago

“Ho ordinato che dicesse che l'ordine non era stato verificato e poi, dopo aver contattato l'assistenza, mi hanno letteralmente aiutato con nient'altro che presentare un rapporto, senza inviare nuovamente l'ordine, senza rimborso immediato, nulla e ora ho dovuto comportarmi come un pazzo e pagare due volte perché ho bisogno dell'ordine. inaccettabile, il mio nuovo ordine dovrebbe arrivare alle 17:00, mentre la scadenza dell'originale era prevista per le 15:17 e ora tutto ciò che posso fare è sperare che il rimborso avvenga effettivamente”

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Posted 9 months ago

“just eat r a bloody con. ordered from them and they took money and sent out for delivery, said it was delivered but driver didnt deliver to us. there drivers when they do turn up the bloody food is cold or missing items and the drivers get lost trying to find my address. its not worth the stress so will be going to shop myseelf.”

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Posted 9 months ago

Just Eat is rated 1.1 based on 767 reviews