Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 752 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“After being a long time and loyal customer. I recieved a order with missing and wrong items. I contacted just eat through the help with order button but was told quote "on this occasion we are unable to offer you a refund or account credit as the items can still be consumed". After more emails they agreed to only give me credit for 1 missing item. And refused to refund me or even comment further about why they expected me to pay for the 3 burgers I received instead of the burgers I ordered.”

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Posted 5 months ago

“Item missing from delivery. Submitted a request for refund. Got a pretty quick response saying they were unable to refund on this occasion. Emailed back asking why and got the same answer. Emailed again asking for a reasonable answer and got exactly the same reply. Pretty much a copy and paste. Asked for it to be escalated and reviewed by a Manager, which didn't happen. Contacted Paypal to process refund.”

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Posted 5 months ago

“AVOID AVOID AVOID * SPEND YOUR MONEY ELSEWHERE * disgusting appalling service from justeat, one order 2 and half hours late stone cold and rock hard , missing one item , only refunded me for the missing fries and disregarded the food being nearly 3 hour late or it being cold, made several complaints to the customer service team, kept being told there is nothing they can do as its not in line with the policy.. anothe order delivery never turned up at all.. contacted just eat and they said someone came in to the store and picked up my delivery for a collection.. how is that even possible.. appalling company bunch of thieves”

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Posted 5 months ago

“Absolute joke. Order the main item of bacon roll and they forget it. If the driver did not run off down the stairs I could have told him. Ordered it Saturday from Costa Coffee Selsdon Incredible you cannot contact Costa Coffee at the weekend. Can't get to speak to Just Eat either and then they only give you credit. Not much good if you got to order missing item again and have to pay for delivery Incredible you cannot contact Just Eat or the store”

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Posted 6 months ago

“Ho ordinato che dicesse che l'ordine non era stato verificato e poi, dopo aver contattato l'assistenza, mi hanno letteralmente aiutato con nient'altro che presentare un rapporto, senza inviare nuovamente l'ordine, senza rimborso immediato, nulla e ora ho dovuto comportarmi come un pazzo e pagare due volte perché ho bisogno dell'ordine. inaccettabile, il mio nuovo ordine dovrebbe arrivare alle 17:00, mentre la scadenza dell'originale era prevista per le 15:17 e ora tutto ciò che posso fare è sperare che il rimborso avvenga effettivamente”

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Posted 6 months ago

“just eat r a bloody con. ordered from them and they took money and sent out for delivery, said it was delivered but driver didnt deliver to us. there drivers when they do turn up the bloody food is cold or missing items and the drivers get lost trying to find my address. its not worth the stress so will be going to shop myseelf.”

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Posted 6 months ago

“Do not order from Just eat. I've ordered from ASDA and some of my goodies was missing, ASDA agreed to a refund but Just eat refuses to refund. BE WARNED JUST EAT IS A BUNCH OF THIEVES. Can someone please help or advise where I can report Just eat to get my money back??”

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Posted 6 months ago

“Numerous time I've had to request refunds and even though the restaurants agree via phone call, just eat constanly email asking for photo evidence, asking what happened, numerous different people email A-line questions like the fbi, even though you explain and send photos you still do not get the refund. They are absolutely appalling and the customer service is shocking to say the least. Awful service.”

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Posted 6 months ago

“UPDATE ON 13 APRIL 2024: More fool me for not taking my own advice below. I ordered a chinese meal direct from the local chinese restaurant but got a message saying they can't complete the order and that I need to choose a different payment method (which I haven't got). I pressed the back button and the order had disappeared. I should at that point of phoned the restaurant but I prefer to order stuff online so the order is clear. I thought I'd go through Just Eat again and requested the same order which went through. One minute later I get 2 emails, one from the restaurant saying they have confirmed my original order and one from Just Eat saying the same. I immediately called the restaurant asking them to cancel one of the orders. He said they have started cooking their own order and asked me to cancel it with Just Eat which I did straight away but it cannot be done by calling anyone - you can literally only do it on the app and they said it was over 5 mins since I placed the order so my 2 options were to either keep the order or that I would be charged 100% if I cancelled. I decided to cancel and thought I will have to go back in and sort out the refund but I spent about half an hour trying to find out (with Google help too) how to actually contact a human being at Just Eat. I still had no clue how to do this by the time my freshly cooked meal arrived! Eventually I came across a link to chat online which apparently I was only to use in an emergency if I was worried for my safety - well, no actually since there is no alternative! I waited for an agent and when the robot asked how they could help I started typing my situation and in less than 10 seconds (because I can't type with 2 thumbs on a mobile fast enough for them) they came back with 'are you still there?' Well, yes I am thinking, can't you see when I am typing as I can see when you are? Less than 5 seconds later, 'as we haven't heard from you we are cutting you off now', well thanks! I went on again and when the agent came on I said please can you allow me enough time to type my issue and they said 'sure' so this time I got a bit further. When I finished they said you opted to pay 100%, you pressed the button to confirm you understood that. No my dear, you didn't give me another option to explain that I had already agreed with the restaurant that I would cancel the Just Eat order. She said you were 10 mins before you cancelled the order so the restaurant had already started cooking the order. No my dear, again you are not listening! She said they have already sent my payment to the restaurant so they can't refund me - not my problem if you have done that already. The chat was cut. I since realised on checking my emails I had one saying order placed with Just Eat at 19.04 and then order cancelled at 19.09, therefore (just) within their 5 mins stipulation and not the 10 mins robot woman said it was. Now I have the bother of trying to guess an email address that might work to send them my evidence as a Just Eat email address to put things right is Britain's best kept secret! ORIGINAL REVIEW ON 7 JAN 2024: This company are thieves! I placed an order on 7 Jan 2024. When it arrived one item I ordered to the value of £7.29 was swapped out for an item to the value of just £1.99. I sent photo evidence straight away and got a message back saying they would review and refund within 48 hours. I had requested a refund of £7.29 to my original payment card as it was the restaurant's mistake sending the wrong lesser value item. I waited 7 days before I got an email back saying they had credited my account "to the value of the affected items" so not even confirming the actual value and not explaining why they have provided credit instead of the card refund requested, also not confirming how I can apply the credit to my next order. I decided to place a further order today just to use the credit which they told me was on the account. I could not see where to find the credit so I had to Google how to use the credit. It said "select the Pay from account from the payment options". The only options were, Pay from Paypal, Pay from Google Pay, Pay with cash/card. Basically they lied and did not apply any credit and have stolen my money so I will never use them again. They are just as bad as all the delivery companies who have all let me down.”

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Posted 6 months ago

“Do not use just eat they abuse customers right .order directly from the business”

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Posted 6 months ago

“Order did not arrive. Saying delivered. Everyone is hungry. Takes up to 2 weeks fir a refund. Ridiculous! How is this company STILL running because it's appalling considering you're paying them to deliver also. Not the first time this has happened. And looking at all the negative comments, should be closed down.”

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Posted 6 months ago

“Fed up of false TV adverts 8 items missing only got 3 delivered despite this company stealing my money. I'm disabled and rely on online shopping, I don't have a lot of money to live off. These companies bleed you dry then steal from you. I've just found out about Tesco woosh, which I'll be using from now on.”

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Posted 6 months ago

“Just eat refused to refund me for two spilled drinks even after sending photographs of the mess. Their response was the foods still edible. I had only requested a refund for the drinks but clearly they want me to suck the residue of the drinks of the soaked delivery bag. They never deal with bad restaurants or drivers just keep customers money. Absolute thieves.”

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Posted 6 months ago

“I am not happy about services because it shows your reorder will be in 20 minutes or in One hour . And in 20 minutes the delivery driver called me that he was there from 10 minutes and u didn't reply . I didn't hear any phone call. Communication doesn't exist .”

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Posted 6 months ago

“I ordered a coffee and iced drink, the ordered arrived an hour after the order being placed. The coffee and iced drink arrived cold and melted, in addition to this spilt over the other two items in the bag. The driver confirmed there was a problem with the app which delayed him so much and apologised for what happened. The customer service team are completely incompetent, they didn’t offer any goodwill gesture and to add insult to injury didn’t look into the complaint. I have now deleted my account with them, they are cowboys and ripping people off.”

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Posted 6 months ago

“Order didn't arrive, tracker showed delivery driver two roads away , then said delivered, asked for refund was refused, they made no attempt to contact driver etc”

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Posted 6 months ago

“Had a just eat delivery from kfc my name is Alan cole my food was just dumped on the doorstep like a amozon delivery when I found it was stone cold shame on you”

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Posted 6 months ago

“So it appears I'm adding to an endless list of very similar reviews. Cannot believe the service I have received from just eat today. I made an order last night and I had items missing and something that was different than ordered. I phoned the restaurant and was told the 2 missing items were out of stock but not to worry, contact just eat and they'll refund me. After multiple back and forths today they have refused to refund me and are now just constantly quoting that their response is in line with their policy. So it appears their policy is clearly to outright steal from their customers. I will be creating a chargeback with my banking provider and would urge everyone else dealing with these crooks to do the same.”

Helpful Report

Posted 6 months ago

“In my opinion you are far better off to order directly from the restaurant. By all means use Just Eat to see menus but don’t use them. They not only charge the restaurants to participate but they also have very poor policies if something goes wrong. I’ve found dealing direct is much better for both the restaurant and the customer. There were items totalling £13.10 with problems. Just Eat gave me £6+ in credit, not even a refund. Dealing with the restaurant was much more congenial and satisfactory. In my experiences and opinion.”

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Posted 7 months ago

“JUST EAT DELIVERY DRIVERS STEAL THE FOOD THAT YOU HAVE ORDERED AND PAID FOR. THEIR CUSTOMER SERVICE IS THE WORST.”

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Posted 7 months ago

Just Eat is rated 1.1 based on 752 reviews