Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 755 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“Worst food company to order from. Worst customer service. Didnt receive my food, yet the system stated the food was delivered, called customer service and they told me that they cant do anything nor refund me my money. Customer service are no use at all, they didnt want to take any responsibility over this matter. This will be my first and last order from Just Eat.”

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Posted 4 years ago

“I ordered a take away from Just eat from New Dewaniam takeaway which did not arrive. New Dewaniam called me to tell me my order would not be delivered due to them being short on drivers and the fact that I was in the congestion zone. The restaurant told me to wait a few days for my money to be refunded, which I did. When the money was not refunded I contacted Just Eat who told me there was nothing they could do as it was over 48 hours from my order. I was then told New Dewaniam needed to be contacted to tell just eat to release the funds so they can be given back to me. I did so, New Dewaniam has apparently already given the permission for the money to be given back to me, so I called just eat again to have the same response and the restaurant again to again get the same response. Neither just eat nor New Dewaniam is taking responsibility and are blaming each other without doing anything to resolve the problem. Just eat has just lost a regular customer, and I will never be going to New Dewaniam again. Just eat and New Dewaniam if you are reading this: I want a refund.”

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Posted 4 years ago

“Appalling service from Just eat today..ordered from a restaurant via them tonight. Items were missing called the restaurant they didnt pick, contacted just eat and went into a non stop arguments with just eat rep who was instructing me to contact restaurant get the order marked as complete (requirement by just eat for every restaurant) contact the just eat again giving all the details and then get the refund. Guys never use Just eat for saving little money you will put yourself into trouble pay a bit more to uber eats or deliveroo and get better service”

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Posted 4 years ago

“Food delivered late, wrong order, terrible food. Just Eat site absolutely useless will never order again totally rubbish service.”

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Posted 4 years ago

“Bad customer service, nothing arrived! Firstly out food was 2 hours late, then a delivery driver arrived gave my daughter a bag and ran off so quickly before we could check there was no food in the bag other than sauce sachets. I contacted the restaurant and just eat to be told the driver had taken the food and just eat needed to re-order. At this time it was 7.30pm and we ordered at 4.45pm. Just eat cut me off once and then told me they would refund the money and I had to re order myself. I told them I will never use them again! What a joke!!! Livid, it’s not great when your kids are starving!!!! Customer service was useless. They told me they gave me a refund and I stated but you didn’t supply with with anything so it was my money anyway. It’s not a refund it’s giving me back the money you had taken!!!”

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Posted 4 years ago

“Worst company to order food from. Food has a tendency to not be delivered, but marked as such, caught the delivery guy, drive up to my house stop, fiddle with something (thinking he was marking it as delivered) and drove off was told couldn't be redelivered, and couldn't be refunded until reviewed by a manager and would get a call in 1-3 days, 1 week later I'd heard nothing and had to chase them up took 10 days, and even then was told it would be up to 7 working days to appear in my account, no offer to compensate or anything beyond the generic "We are sorry to hear that your order was not delivered."”

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Posted 4 years ago

“Absolute rubbish! Food hours late! Customer service rubbish! Management don’t give a ****! A dying company!!”

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Posted 5 years ago

“the worst customer service ive experienced in a long time staff lied even via email utterly awful service”

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Posted 5 years ago

“Arrived late, driver had to return as item was missing so food was cold. paid for two extras on pizza no extras. Very late, cold with missing items. They used to be good not now. pineapple chunks cut into small pieces I assume when they join just eat they have done quite a few cutbacks to pay them without any cost to their company. (don't think this is a standard for most companies). I think its a joke. Their manager must be pleased with themselves. I would Never order again. They have so many bad reviews on just eat yet they in in the high 4s?? never ever again.”

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Posted 5 years ago

“Everything went wrong, they didnt deliver the food because the takeaway just eat ordered through was closed, yet they still took my money even though I told them about it straight away and I still after two weeks have no refund for paying for nothing”

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Posted 5 years ago

“Love the app!”

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Posted 5 years ago

“They deliver food that I may not otherwise be able to get. Their 0.50p charge with orders is disappointing though. Otherwise it's an excellent service. Thank you”

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Posted 6 years ago

“food was 40 mins to early and found hair in food and threw rest in bin totally unexceptable”

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Posted 6 years ago

“Very easy to use.”

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Posted 6 years ago

“Just Eat Customer Service Reps and Last Restaurant totally have no regard for quality, quantity and customer satisfaction....”

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Posted 6 years ago

“Very happy yes.”

Helpful Report

Posted 7 years ago

Just Eat is rated 1.1 based on 755 reviews