Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,485 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

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“Scott & Brad arrived within scheduled time, were very friendly and efficient. Whole process quick and easy! Would recommend any day!”

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“Great Service. Arrived within the window scheduled and were fast and thorough. Would recommend them over their competitors any day. Pricing was very fair.”

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“I submitted my request, received an immediate response, and Zach & Robin showed up right on time. They were incredibly helpful, friendly, organized, and worked through everything very quickly. 10/10 recommend.”

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“Made an online appointment a week ago and was told 45 minutes past my booked time today that no one would be able to show up. This is the worst customer service and the person who took my phone call at your customer service centre couldn’t have cared less. The only person who tried was the driver. Overall I won’t recommend your company to anyone!”

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Hi Liz, thank you for your feedback. We certainly take these comments seriously and will be passing them onto management for further review.

“Unfortunately Just Junk couldn't deliver the services they promise to deliver on their website. I contacted this business to help my elderly parents get rid of old appliances and general junk prior to their move here in Ottawa, Ontario, Canada. I sent a detailed list of items to be disposed of when I first approached them about 3-4 days before the day of service. To my surprise, when they arrived on-site, they called me to ask which items were being disposed of. That was the first red flag. My elderly mother had to do a walkthrough of the property to once again indicate which items were being disposed. Following this walkthrough, their employee not only insisted on charging me BEFORE rendering the service but the price changed several times during one single phone conversation. Second red flag. After spending over $550CAD, I was informed by my family that they left behind one of the largest items: a dishwasher. So I called Just Junk to inquire further only to be told that they could not dispose of a dishwasher if it is connected to a water source or electricity. The alleged boss claimed this would not be possible because of some obscure "government law" and their business insurance preventing them from disconnecting appliances. He even went as far as stating this was imposed by the Electrical Safety Authority (ESA) of Ontario. How can this be? I figured maybe I was misinformed. I scanned their website (https://justjunk.com/appliance-removal) to see if this had been mentioned. I looked at my booking confirmation email. Nothing. Not once did they mention this limitation before taking my money. The irony in all of this is that they were somehow able to get rid of my parents' washer, dryer and a horizontal freezer with no issue. Either the folks I dealt with lied & are lazy or there's a serious gap in information posted on their website that needs to be addressed. You would think this type of information would be volunteered during my 2-3 interactions with them. I was left quite disappointed seeing as Just Junk was quite responsive when I was a prospective client. Everything changed once they got paid. Horrible client experience. Save your time & money and go elsewhere.”

Helpful Report

Hi Alain, thank you for letting us know. We appreciate and take seriously all customer feedback and have forwarded your comments onto the management teams for further review.

We are sorry to hear that we did not meet your expectations after the job we did here in Ottawa. Your first Issue seems to be that we wanted to have a walk around and confirm the items to be removed on site, which is standard practice and allows us to give you a quote before we begin the work. In a lot of cases the lists of items provided can change between booking and job time, so this allows us to give you an accurate quote as well as adjust to any changes in circumstances. In the case of doing a job with the person paying over the phone, we do take payment first. This is simply to ensure we do get paid in a timely fashion. In your case the price did change several times as you put it, as your Mother remembered more items that were to go. The first time a buffet and hutch in the dining room was added. The second time a freezer and desk from the basement was added. As we charge according to volume, the price did change. The next day you did contact our crew and state that a dishwasher was missed in the initial call. We offered to go pick it up and you were advised that it had to be disconnected for us to do so. We are not licensed plumbers, electricians or appliance repair people, so we do not disconnect dishwashers or hard wired appliances of any sort. We have included the link to the ESA below to demonstrate who can do this work. Had we been shown the dishwasher at the initial walk through all of this information would have been provided at that time. Doing Electrical Work - Electrical Safety Authority (ESA) (https://esasafe.com/doing-electrical-work/) The other appliances you mentioned simply plug in and were removed as you stated. Again, if it was disconnected we would have been happy to pick up the dishwasher for you at no charge. Regards Michel Owner Just Junk Ottawa

“The leader was extremely pleasant and calm, arrived as scheduled. They cleaned up very quickly, even when I forgot to put something, he did not fuss, he was very polite! I would not hesitate to refer to friends and family. Awesome job!!”

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“JJ representatives were prompt, courteous, and efficient. I would definitely use them again.”

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“Had work done today and the guys were just great . Very courthouse and vey good work ethic . Will use them again”

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“The two gentlemen arrived on time. They worked quickly, was very efficient, and left the property spotless. I most certainly will use them again and, recommend them to others. Valerie”

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“Pre-scheduled a pickup for a client of mine who took a vacation day and drove from Oakville to Toronto for the scheduled pickup time. Not only did the company not show up but after 3 separate calls into the company with a promise of a call back for an explanation, we have still not heard anything back a day later! A score of 1 star is too high,very disappointed at the lack of respect and courtesy shown by the company. We understand that things happen but to not even call with an explanation shows a lack of professionalism that we would expect from any company!”

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Hi Carlo, thank you for letting us know. We have passed your comments onto the management for further review.

Hi Carlo, we understand you have spoken to the Franchise Owner and have resolved the matter, which we're happy to hear. If there is anything else that you would need, please don't hesitate to call.

“WOW!!! impressed, Duke & Junior were courteous and professional. I was concerned about the removal due to the size of some of the items, but these two moved all of it without hesitation. I highly recommend them and will be using them again on the next phase of de-cluttering.”

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“This is the second time I've used this company. I cannot say enough about how nice and professional Noah and Darryl were. They came early and were in and out within half an hour, all the while talking to me like I knew them forever. This is the go to place if you need anything removed from your home. They were both fantastic. Janice”

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“Great Service. Pricing was right on as quoted over the phone. Jeremy W and Scott phoned and arrived earlier then booked. Good and friendly service. Thanks for removing the sofa, if I need anything removed in the future, will call again.”

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“Two great guys come in on time and removed the shed as well junk. Excellent service.and fair price.They even cleaned up the area and it went beyond expectations. Strongly recommend. Five stars for their service”

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“I just called the Windsor office to ask about a removal project while we are in federal quarantine. The person I spoke to refused to confirm whether or not our donation items (90% of the items to be removed - most of which could actually be sold if I had the time or energy) will be stored until they can be donated at the end of the current lockdown. She simply repeated only truck drivers can say where items will go - and refused to allow me to speak to a supervisor because we cannot meet with a driver due to quarantine. She did not deny it when I said I can only assume they are simply disposing of all donation items during lockdown - she just repeated the same line over and over. This company should acknowledge their disposal plans openly so customers can make informed decisions.”

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Hi Annette, we've spoken to our representatives in an effort to improve the messaging on our donations and disposal communication. We are able to donate many of the items we remove yet, as you mentioned, the provincial lockdowns do present some roadblocks to our usual disposal practices. While we, of course, would love to store as many items as possible for future donation this is oftentimes difficult to do and as such it is up to the discretion of the Truck Teams to discuss that with our customers either over the phone or in person. We're sorry for the confusion.

“Excellent pricing, super professional, came when they said they would. Feels so good to get rid of stuff. Two really nice guys. Will definitely use again.”

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“I had the Just Junk team come to my home in the Junction Triangle yesterday and had booked between 5-7pm. They called me at 2:30 asking to come early, I stated I was on calls and unable to come out to greet them however the team said they would remove the items and send me pictures while I was on my calls and I could pay remote. Great I thought! Well they sent me pictures not showing the actual area they'd removed trash from in the back, as I was on a call I was distracted and didn't realize so paid the bill and added a tip. I came out there today to see that they hadn't swept the area at all, they sent me a picture of a different angle where I had cleaned over the weekend. This behavior is unethical and though try as I might to reach a real person to get my tip back (which clearly was not earned) no one is willing to speak to me. I have been a loyal Just Junk customer for years, I will never use their services again.”

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Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Our experience was very good. It was very easy to book an appointment, and the communication throughout was timely and professional. The driver, D.A., was also very good to deal with. He was polite and upfront, and he arrived when he said he would. I would recommend Just Junk without hesitation.”

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“WOW!!! Thanks to the team at Just Junk !!! Kevin and Noah were fast, effective and efficient. Their friendly and courteous nature was an added bonus to the very great price for a job well done.”

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“This service is amazing, fill out the information online last night Coleman the service/driver was right on time, small load from a reno project. He was professional, friendly & very accommodating. I could not believe there is a service out there who can do the job the next day with perfection.”

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Just Junk is rated 4.8 based on 3,485 reviews