Juul Reviews

Name: Juul
Rating: 1.89

1.9 Rating 371 Reviews

18 %

of reviewers recommend Juul

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Metrics

1.9

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Juul does not honor their warranties of their product. After doing business with them for well over a year and buying more than a few of their devices and the max amount of pods they stopped honoring the warranty and now they won't ship to me. They're telling me that now my address doesn't match up with the government's database. What? I asked them what government database and they just read off of a script. They told me to go to the DMV and my bank, yes my bank, to correct my address. And this is three different people telling me the same thing. What? They've shipped to me for 18 months and have a copy of my license and get paid from my bank account and yet now my address doesn't match up. Do you know how stupid that sounds? They sell to two other members of my family to this same address yet my address is incorrect? No one will help me, not by phone, not by email. Believe me I tried. They won't answer. They had me going for a couple of weeks thinking they were going to fix this problem. Fix it so that they can honor my warranty issue, but no they just don't want to honor it and I guess my monthly shipments don't mean anything to them business-wise. Take your business to Eonsmoke because Juul does not stand behind their product.”

Helpful Report

Posted 5 years ago

“Juul does not honor their warranty of their expensive devices, in fact now they won't even ship to me claiming my address doesn't match any governmental database, which is a joke. They have a copy of my license and they also ship to other members of my family at the same address , but my address is invalid?? This is after I tried to claim for a fourth time that one of my devices was not working. I have tried so many times to talk to someone that would help and they all repeat the same line off of their script. LOL At first I loved this product because it helps me to stop smoking after 45 years. Because I was a two-pack-a-day smoker for the first 9 months I was going through two pods a day so my monthly shipments we're at the max. I always wanted to make sure I had a Charged unit so I had four devices at all times charged and ready to go. I had lost a few devices and in the last year bought 7 devices. Because I used them a lot I had warranty issues on quite a few but it wasn't until after my 4th claim that they don't want to have anything to do with me. Take your business to Eonsmoke, they don't make you jump through hoops and their product is just as good and cheaper. I'm still waiting on Juul to return my email and a manager was supposed to call me days ago. Funny how when you ask for a manager there always in a meeting. They actually told me to go to the DMV and my bank to make sure my address was correct?? LMAO what?? I mean you do have a copy of my license and you get paid every month from my shipments from my bank right???? You would think you would want me as a customer especially after you're sinking and laying off because of everything that's going on.”

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Posted 5 years ago

“I have been using a Juul for a couple months now. The pods leak, the battery wont stay charged and the cost is almost as much as cigarettes..$23 for 4 pods. Don't waste your time or money”

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Posted 5 years ago

“I have been using Juul for a year - stupidly I might add. Yes helped me quit cigarettes but I am more addicted to nicotine and can’t get enough from it. Half of the pods leak and I waste a lot of money!!! Just threw away my last pod. And it started leaking right away. Your welcome for helping make this company rich, though I hope it tanks in the ground and goes bankrupt. Goodbye Juul.”

Helpful Report

Posted 5 years ago

“Just bought start up kit and extra pods, 1st time use and it leaks... So frustrated...”

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Posted 5 years ago

“This product is garbage! I’m very dissatisfied! The battery unit only lasts about a month. Frequently you do not get any vapor from this product. One trick I can tell you. If you pull the pod out and shake it vigorously it allows the bubbles to rise to the top. Then blow really hard into the top of the battery unit to clean of the contacts then replace the pod. This works but only lasts for a few hits then you repeatedly have to do it over and over. I wouldn’t think I’d have to do this for a product as expensive as it is. They have the nerve to charge roughly 40 dollars for the battery and roughly 17 dollars for a four pack of pods. I gave it one star only because 0 wasn’t an option. I’m not spending another penny on this product. I’m just gonna quit cold turkey. I am done!”

Helpful Report

Posted 5 years ago

“I'm a new customer, I have only had this for four days. If there was a rating of 0 I would have given that. The customer service is the worst I have seen and the ID verification process is a mess. Not everyone has Iphones or cameras for their Desktop computers so because of this, even though I am an older customer, I cannot register the Device or purchase from the store as I cannot take a "Selfie". It seems discriminatory against those who don't have $900 for a Iphone or obsessed with "Selfies" I tried calling, Three times, they all told me that there was no other way for ID and they were sorry they could not help me register the product. I think I will choose some other company with better customer service.”

Helpful Report

Posted 5 years ago

“The machine itself isn’t bad so far. As I have only owned it for a week. But I really don’t like the fact that four pods cost 16$ and each pod only has one millimeter of oil. Normally you can get 30 miles for the same price. So if these prices become the industry standard we all are going to end up paying cigarette prices for vape oil. Which is unacceptable”

Helpful Report

Posted 5 years ago

“I am using the Juul to stop smoking. It is working 32 days smoke free I want these teens that are going to hospitals to be drug tested for thc! thank you”

Helpful Report

Posted 5 years ago

“Juul is the only vape product I have ever been able to use. I’ve been smoking for 50 years. Bought a Juul a month ago and haven’t smoked a cigarette since. Those with problems appear to be using black market pods or adding THC. As usual, there are parents out there that want to blame others for their own lack of oversight of their kids.”

Helpful Report

Posted 5 years ago

“I’am a 53 yo woman and I started smoking at age 13. After 42 years of smoking, I finally put out my last cigarette 7 months ago with the help of Juul. I can say, I feel a lot better in health. No more embarrassing smell of cigarettes, no more ash mess in my car. If it wasn’t for Juul I can honestly say I’d probably still be smoking. The transition was easy! Thx Juul”

Helpful Report

Posted 5 years ago

“I have been using JUUL for the last 10 days and have not smoked nor felt the need to smoke a cigarette. It is a huge deal for me and I am glad that I started JUUL. My goal is to stop smoking completely and I feel like I have already accomplished something.”

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Posted 5 years ago

“My husband started using Juul because it advertised being healthier and better than cigarettes and all of his friends were using it. He used to smoke but then stopped and Juul has ruined all of the years of hard work!! He is more addicted than he ever was now!! I can't believe that this company is allowed to operate the way it does! You guys opened the gates to get even more people addicted to Nicotine and turns out it's even worse than cigarettes!! I'm beyond infuriated!! Take responsibility for your actions because you're are ruining millions of peoples lives with this product!!”

Helpful Report

Posted 5 years ago

“Garbage product. I’ve bought a total of 4 JUULs since June and EVERY ONE stopped charging after a month. I had one warranty replacement and they would not honor any additional replacements, even though I registered each product. After $200, I am done with these shoddy products. I’ll find another company that produces quality vapes and gladly spend my money there.”

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Posted 5 years ago

“The Iphone of the vapes.”

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Posted 5 years ago

“Kept going into “party mode” flashing its lights when I wasn’t using it. Clearly killing its battery for no reason. Juul is a scam”

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Posted 5 years ago

“Customer service is terrible. My order got lost in the mail. Numerous emails with no reply. Going out to buy a blu”

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Posted 5 years ago

“My name is Monica I am sending a sealed pack of Juul to be tested by the FDA I want to know what I been vamping something is wrong it make sick”

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Posted 5 years ago

“Terrible quality devices. Poor warranty policy. I claimed a replacement on one device that stopped charging, and I was told I cannot claim a replacement on my other two devices, instead they offered $15 off a device. Problem with that is the coupon requires a purchase of $35 or more, and the device is only $34! Sneaky, sneaky. Customer care is no help, and my REGISTERED, 2 month old devices are not working, and they won't do anything. Completely terrible. I will be cancelling my membership to autoship, and blasting their poor quality devices all over every outlet I can. DO NOT BUY JUUL! Go with one of the many other companies that put pride in their products.”

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Posted 5 years ago

“I am 45 years old i have smoked since a young kid it was the hardest thing for me ever to stop smoking i tried everything and nothing worked i tried the juul and i could not believe it i do not smoke any more none at all thats good or me i was a very heavy smoker this juul is amazing and i love how small and light it is.The only thing i would ever say is that the juul company should put chains on these to put on your keys or purse i have lost this 100 times i give it a five stars i would love to have a pink juul.”

Helpful Report

Posted 5 years ago

Juul is rated 1.9 based on 371 reviews