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Juul Reviews

1.9 Rating 372 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 372 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

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Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
I've been using a Juul for about 1.5 years and more frequently than should ever be acceptable I'll get a package of pods that dont vape at all, they just burn the cotton wick. I finally decided to reach out since these 4 packs are around $18-$20 a piece (meaning I just wasted $18 on an unusable product), to which they said they would give me 25% a 2 pack. Which is the equivalent of around $5, but I'd have to pay for shipping which is around $7 so I'd be out an ADDITIONAL $2. Absolutely unacceptable. For a company to expect its loyal customers to eat the cost of THEIR mistake is just disgusting. I spent around 30 minutes arguing the above, to no avail. Needless to say, they just lost a customer who spend an absolute boat load of money on their products- guess they dont care about losing my money as they could obviously care less about taking care of their customers. What a disgrace and sham of a company.
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Posted 5 years ago
Age verification failed? get a new system.
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Posted 5 years ago
Went through 4 devices in one year. Spent $20 every 2 days for pods. Pods would leak. Always would have to charge it because the battery didnt last long Terrible company.
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Posted 5 years ago
Terrible dealing with customer service for a product that you're going to have to throw away a quarter of the pods since you'll draw vape juice into your mouth. Initial response was quick but subsequent ones took days. Offered me a coupon that didn't do what they promised. Gave me 25% off instead of a two pack of pods for a dollar.
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Posted 5 years ago
While the JUUL got me off cigarettes it did have some bad side effects. Quit cigs May 6 2019, started JUUL May 6 2019. Started to get fullness in stomach, gag reflex was getting bad and followeded by wretching. My husband asked...didnt this all start around the time you started JUUL. I quit using the JUUL and to my suprise almost all symptoms stopped, no more gagging, wretching and nausea. On the other hand I am off cigarettes but afraid of the long term effects of this.
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Posted 5 years ago
DONT BUY THE JUUL IF YOUR A PACK A DAY SMOKER+......SPENT 50$ ON 4 PODS AND THE BATTERY/CHARGER...THE PODS DONT DRAW....I WILL TRY QUITING SMOKING WITH THE NEW BLU --AS I HAVE FOUND THAT IT HITS MUCH BETTER.
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Posted 5 years ago
Juul doesn't draw....smoker for almost 30 years...spent 30$ on 4 pods----plus the cost of the battery /charger...you take a few puffs---and its kinda satisfying...then it simply wont draw....waste of 50$...I will continue seeking a smoking alternative. Juul sux...
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Posted 5 years ago
I bought a few months ago. At first wasnt bad. But I couldn't stand the flavors they sell in gas stations. I went online to realize that yes you can buy other flavors but its gonna cost you $7 shipping fee! Really???!! And they say it's to prevent teen smoking 😑 um it was much easier for me to buy the pods online than at the gas station and I'm 30! Let parents prevent teen smoking! They need to be the ones who stop their kids from being irresponsible! And now this morning juul is suspending all fruity flavors!! I'm done with them! That was the only reason I would buy them bc I liked the mango and creme. I'm going to pitch it at this point. No reason to have anymore. If I could rate 0 I would
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Posted 5 years ago
I had heard about juul and got an offer that made it worth the trial. VERY DISAPPOINTED. The battery doesn't last much more than 12 hours. And the pods, maybe a day. When I tried to use the juul website to sign up you HAVE to give them your cellphone number for autoship and other idiocies that I won't be using because I won't be buying it again. I'm sticking with Vuse Vibe which is less expensive and both unit and pods last for a couple days. Some of their pods can leak though.
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Posted 5 years ago
Worse customer experience of my life and I work in IT. After originally signing up, phone verification, and age verification I couldn’t sign in again. Forgot password never emailed me either so I tried support. It took days to respond. After I couldn’t sign in I tried another email. They informed me I couldn’t have multiple accounts and asked which to use. So I replied and told them. It took several more days for them to respond saying they would disassociate my number so I could use the opposite email. They said I would get another email notice when it’s done. Another week later and I haven’t received the notice nor a response to any of my follow ups. I’ve never had to try so hard to spend money.
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Posted 5 years ago
I've gotten several juul pods and they leaked all in my mouth and got on my lips. This burns very bad. The pods are very expressive and I feel that I'm just throwing away money. So far I've spent a small fortune on them and feel regular smoking is better. I can't get a refund for all the defective ones. This juul stuff is bad news!
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Posted 5 years ago
Juul sucks, pods leak, constantly have to pull pod out and put back it to get a decent hit, never can just hit the device and get a good hit. Have been through multiple devices same issue total trash
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Posted 5 years ago
I bought a Juul to smoke not, drink vape juice.... all the pods leak and spit in my mouth when I try to use it. Really frustrating
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Posted 5 years ago
Juul does not honor their warranties of their product. After doing business with them for well over a year and buying more than a few of their devices and the max amount of pods they stopped honoring the warranty and now they won't ship to me. They're telling me that now my address doesn't match up with the government's database. What? I asked them what government database and they just read off of a script. They told me to go to the DMV and my bank, yes my bank, to correct my address. And this is three different people telling me the same thing. What? They've shipped to me for 18 months and have a copy of my license and get paid from my bank account and yet now my address doesn't match up. Do you know how stupid that sounds? They sell to two other members of my family to this same address yet my address is incorrect? No one will help me, not by phone, not by email. Believe me I tried. They won't answer. They had me going for a couple of weeks thinking they were going to fix this problem. Fix it so that they can honor my warranty issue, but no they just don't want to honor it and I guess my monthly shipments don't mean anything to them business-wise. Take your business to Eonsmoke because Juul does not stand behind their product.
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Posted 5 years ago
Juul does not honor their warranty of their expensive devices, in fact now they won't even ship to me claiming my address doesn't match any governmental database, which is a joke. They have a copy of my license and they also ship to other members of my family at the same address , but my address is invalid?? This is after I tried to claim for a fourth time that one of my devices was not working. I have tried so many times to talk to someone that would help and they all repeat the same line off of their script. LOL At first I loved this product because it helps me to stop smoking after 45 years. Because I was a two-pack-a-day smoker for the first 9 months I was going through two pods a day so my monthly shipments we're at the max. I always wanted to make sure I had a Charged unit so I had four devices at all times charged and ready to go. I had lost a few devices and in the last year bought 7 devices. Because I used them a lot I had warranty issues on quite a few but it wasn't until after my 4th claim that they don't want to have anything to do with me. Take your business to Eonsmoke, they don't make you jump through hoops and their product is just as good and cheaper. I'm still waiting on Juul to return my email and a manager was supposed to call me days ago. Funny how when you ask for a manager there always in a meeting. They actually told me to go to the DMV and my bank to make sure my address was correct?? LMAO what?? I mean you do have a copy of my license and you get paid every month from my shipments from my bank right???? You would think you would want me as a customer especially after you're sinking and laying off because of everything that's going on.
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Posted 5 years ago
I have been using a Juul for a couple months now. The pods leak, the battery wont stay charged and the cost is almost as much as cigarettes..$23 for 4 pods. Don't waste your time or money
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Posted 5 years ago
I have been using Juul for a year - stupidly I might add. Yes helped me quit cigarettes but I am more addicted to nicotine and can’t get enough from it. Half of the pods leak and I waste a lot of money!!! Just threw away my last pod. And it started leaking right away. Your welcome for helping make this company rich, though I hope it tanks in the ground and goes bankrupt. Goodbye Juul.
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Posted 5 years ago
This product is garbage! I’m very dissatisfied! The battery unit only lasts about a month. Frequently you do not get any vapor from this product. One trick I can tell you. If you pull the pod out and shake it vigorously it allows the bubbles to rise to the top. Then blow really hard into the top of the battery unit to clean of the contacts then replace the pod. This works but only lasts for a few hits then you repeatedly have to do it over and over. I wouldn’t think I’d have to do this for a product as expensive as it is. They have the nerve to charge roughly 40 dollars for the battery and roughly 17 dollars for a four pack of pods. I gave it one star only because 0 wasn’t an option. I’m not spending another penny on this product. I’m just gonna quit cold turkey. I am done!
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Posted 5 years ago
I'm a new customer, I have only had this for four days. If there was a rating of 0 I would have given that. The customer service is the worst I have seen and the ID verification process is a mess. Not everyone has Iphones or cameras for their Desktop computers so because of this, even though I am an older customer, I cannot register the Device or purchase from the store as I cannot take a "Selfie". It seems discriminatory against those who don't have $900 for a Iphone or obsessed with "Selfies" I tried calling, Three times, they all told me that there was no other way for ID and they were sorry they could not help me register the product. I think I will choose some other company with better customer service.
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Posted 5 years ago
I am using the Juul to stop smoking. It is working 32 days smoke free I want these teens that are going to hospitals to be drug tested for thc! thank you
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Posted 5 years ago
Juul is rated 1.9 based on 372 reviews