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Juul Reviews

1.9 Rating 372 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 372 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

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Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
Juul makes a phenomenally effective liquid and desirable battery. Here's the problem - they outsource the manufacturering to the cheapest, lowest quality provider possible. There result? You can't get the damn liquid out!! Every puff let's in so many air bubbles that you have to remove the pod, shake it, tap it, suck on it, squeeze it, and put it back. Take one puff and repeat the process. It is so remarkably tedious that it will drive a person to smoke if they didn't before. They are unresponsive, unapologetic, and refuse to stand behind poor product. What could have been an amazing tool is reduced to a shameful, misleading, profit hungry machine.
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Posted 5 years ago
I used Juul to quit smoking after 10 years, so I give them a star for that! When I first started in 2018 it was a great product, loved the mango flavor before kids got ahold of it and ruined everything. So I switched to mint and I’ve noticed the quality deteriorating. The pods leak and literally last a day before I need to replace! I was an occasional smoker and only smoked 2-3 cigarettes PER DAY. One before work, one after work, and one before bed, meaning a pack used to last a week. A pack of Juul lasts me 4 days, so I’m spending WAY more than I ever did on cigarettes. So, I’m currently making the tradition to another product. The liquid must be cut cheaper bc they used to last a week or more. I’m not hitting it all that often and it runs out quickly. At 5 dollars a pod it’s a total rip off.
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Posted 5 years ago
The charging of the Juul totally sucks! I have owned around 10 or so Juul because I like the sleek and discrete look and feel. However, I am done! Every single one of them have had issues with charging Within 1-2 months. I have returned a few and received new ones at no cost to me, but results in the same vicious insane cycle! I am out!
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Posted 5 years ago
I am so glad to see others complain about leaking pods in the Virginia Tobacco. I reached out to the Support Team and they wanted me to pay a dollar and sales tax to replace them. This was after two days of emails and responses. So I have ‘made the switch’ to another product, their QC has deteriorated. I only can assume greed and pressure are affecting their business, of which they will be out of in two years...
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Posted 5 years ago
The customer support has dramatically changed from great (as recent as two months ago) to absolute NIGHTMARE! And the pods still leak. If you can't improve your product make sure your customer support is their to save your company, right?!
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Posted 5 years ago
I've been using Juul for 6 months, most pods work but some leak, some don't pull at all, and some will be empty after only using it half the day. When finally I reached out for a replacement (saved box, receipt, etc) they insulted me with a $1 off coupon for a 2 pack. No Thank You! for time for an alternative to this very expensive product.
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Posted 5 years ago
Juul has a rechargeable case promotion going on. On the website it says you can get one if you buy two four packs. What it doesn’t tell you is that you have to subscribe for 3 months. When I called to cancel this they said I couldn’t without paying them $70. Their customer service is terrible and they are clearly taking advantage of people.
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Posted 5 years ago
Juul has HORRIBLE customer service bought pods and they were empty lol was told I could get a new one sent but I paid for mint and they don’t sale mint anymore how does that make sense. I wanted my $10 back and it’s too much for juul to do apparently. The product sucks anyways. No one should use it !
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Posted 5 years ago
Juul pods are way to expensive - they do not last long enough nor are they worth the amount paid for them
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Posted 5 years ago
Gave me multiple blisters in my mouth the whole of my mouth and lips swelled could not swallow or eat was in agony with sore tongue and gums Ended up accident and emergency .
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Posted 5 years ago
The Virginia tobacco pods burn up way to quick and apparently evaporate in your pocket because I put in a new one this morning and didn't smoke it till I got out of work and now its empty
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Posted 5 years ago
This is the most useless, exasperating product and a total waste of money. Most of the pods you purchase are defective and don't work.I've gone through 3 devices and after a very short time they just stop working. totally hopeless. AVOID.
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Posted 5 years ago
Not worth the money, tank leaks unless i use the whole cartridge at one time. Just last night, I opened a new tank to take a few puffs before getting ready for bed. Got up this morning to find the tank had leaked empty. I paid too much for this inferior product! Looking for another brand, Probably go back to Vuse Vibe.
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Posted 5 years ago
These pods are a scam ! And a waste of money ! 2 of the 4 pods will experience some type of failure or leakage! Absolutely disgusted with this company and then they get rid of mint flavor. You wont last another 2 years juul Good riddance
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Posted 5 years ago
I've been using juul for almost a year. Was happy at first. But now you took away all the good flavors. And you changed the vape juice It is not the same . I'd say to anyone do waste your money juul sold out to Altra Group (formerly Philip more. When you took away the flavors because of underage kids . You also showed no respect or loyalty to your legal age customers. So If I could give zero stars I would so you Juul get 1 star.
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Posted 5 years ago
I have been a juul user for 2 years now, and I have to say I wish I just went to the patches to begin with. it has make me feel worse than I did when i smoked cigs. For the past 3 months every juul pack i buy at least a couple of the pods leak(the entire cart), but I would give them the benefit of the doubt. I started buying all my pods at different stores to check if they were any different and didn't leak the answer was a no they are all the same pods. Today I bought a 2 pack and both carts leaked so i called customer service to explain how in every pack of juul pods I buy, the pods leak into my mouth, all over my hands and from the pod without even being in the juul. The customer service rep started telling me about trouble shooting options and to go to a different store. I cut her off when she said go to different stores as I said please don't tell me to go to a different store when I'm consistently going to different stores and all the pods leak(I smoke Virginia tobacco 5%). Her response was to call me combative and to offer me a $1 two pack of pods, which I told her does nothing to solve the original problem as to why the pods are defective and your company is putting a defective product on the market, she then called me combative again. Horrible customer service, worse product and a waste of money. If you are going to quit go with a different brand ecig, or the patches, this juul ban may not be a bad thing after all.
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Posted 5 years ago
I recently used JUUL for about 2 weeks when I quite smoking. I started feeling a burning sensation in the back of my lungs and in my chest. I went to my doctor, she took Xrays and wrote me a prescription for pneumonia. I wouldn't recommend JUUL at all!!
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Posted 5 years ago
The Starter kit was very inexpensive but the pods cost a lot. I’ve found that after buying two Juuls that the draw on them is not up to par. It’s hard to get a vapor cloud that mimics a real cigarette. Also, it takes a long time to recharge the Juul. I’m not fond of this product and have since changed brands. I find Blu a much better product and the pod refills are much cheaper.the drawl is much like a real cigarette. The vapor is plentiful. It also charges much faster than Juul.
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Posted 5 years ago
The pods leak all over the place and waste of money because of this. Has a good vape only for short while. says that one pod is equal to a pack of smokes. Crappy product. waste of money
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Posted 5 years ago
The pods leaked all over, the pod isn’t as big as some other pods(1/2 the size), the pen constantly gave me issues and dis not hold a charge long. I called Juul to get a refund and send the pen back and they basically said I’m stuck with it no refunds on opened products. Juul sucks!!!
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Posted 5 years ago
Juul is rated 1.9 based on 372 reviews