Login
Start Free Trial Are you a business?? Click Here

Juul Reviews

1.9 Rating 365 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

Write Your review

Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
I am a recent user of Juul after trying numerous other vaping systems and I'm very impressed. The build quality is excellent as is the presentation (right down to the packaging). No messy filling with sometimes dubious liquids coupled with quick delivery and, on the one occasion I've needed them, brilliant customer service makes the whole experience better than good.
Helpful Report
Posted 5 years ago
I am on my 6th Juul. This product has a shelf life of 2-6 months. The pods WILL leak. It’s easy to clean, but eventually they will die on you. That’s what they do. It’s a shame the costs are so high for the stick and pods. I gave it 2 stars and not 1 star because it serves a purpose. I just wish the company listens to the messages in all the reviews and make changes in their pod design and lowers it’s costs. I will definitely jump to another brand once I find 1 that is not flawed and is at a fair price.
Helpful Report
Posted 5 years ago
Terrible customer support they don't even understand your issue and cannot give you any solution or suggestions
Helpful Report
Posted 5 years ago
I placed an Express order that has one to two shipping days and yet the amount of time between my order and when I will actually allegedly get my product will be about 5 days additionally they refused to refund the express shipping fees I've been a loyal customer for a while maybe it's time to consider another product
Helpful Report
Posted 5 years ago
I coughed alot more in the month I used it and it actually seemed to make things worse aft the first , uh , prob 10 days then wow it was bad. couldn't take a deep breath and had continuous coughing and my family said finally mom you r much worse then before.
Helpful Report
Posted 5 years ago
Long story short, bought one, was defective, didnt keep receipt so i was told i couldnt return it, so bought another and week later guess what? Yep you guessed it the device malfunctioned, kept the reciept this time to then be told i couldnt return it because it was opened, so im out almost $50 and stuck with two garbage devices
Helpful Report
Posted 5 years ago
Good thing isJuul has helped me quit cigarettes, it has been 4 weeks. Bad thing is, i can feel the side effects of this product..get a weird sore throat, and get very light headed after using it. So many scary things on the news about this product every day I called1-800-quit now..they are sending free Nicorette gum .
Helpful Report
Posted 5 years ago
Terrible customer service. You pay for 4 pods, when the pack is faulty they replace with 2. I wonder if they would take 1/2 payments
Helpful Report
Posted 5 years ago
I bought 2 devices for me and my wife spent crazy money to think we could get off ciggs and these company is just a money market company the juul devises had issues the one was put on charge and the one worked 10 min and would not take charge the other one got so hot when wife used it she tought it catch fire pods leak dont waste your money its a scam ..
Helpful Report
Posted 5 years ago
Inconsistent quality and poor manufacturing.
Helpful Report
Posted 5 years ago
Been a smoker for 30+ years. This tiny thing is amazingly good. I’ve tried vapor pens and builds before but this tiny thing is consistently good. For the children out there complaining about not getting a decent pull, this device is not meant for your stupid vaping competitions. It’s meant to substitute a cig. Personally, I barley have to take a pill and plenty of smoke comes out. Great product!
Helpful Report
Posted 5 years ago
I smoked cigarettes for the last 9 years. I felt I absolutely had to have them daily. Bought a juul 3 weeks ago. I finished the pack I had but only in the mornings with my coffee. I love the juul because you can hold it somewhat like a cigarette and it tricks my brain to think I'm holding a cigarette. I use juul compatible pods. Some leak, one didn't work at all but I cleaned the inside of my juul and it started working. With everything there are some flaws, but I haven't smoked a cigarette in almost 3 weeks and I love it. I love not smelling like smoke going to my kids school.
Helpful Report
Posted 5 years ago
This product ruined my relationship.
Helpful Report
Posted 5 years ago
Waste of money. I have owned mine for less then a month and have had problems from day one. Can’t get a hit until I have sucked so hard my head hurts. The pods leak all over in my mouth. Where I purchased it they are not helpful. Won’t even stay charged for a full day. Very disappointed
Helpful Report
Posted 5 years ago
30+ year smoker. love my juul. haven't smoked in 2 months. I do not support the use of any vape by teens/non-smokers but I have tried the patch, the gum, and the mints to quite my decades old habbit. This worked wonders for me!
Helpful Report
Posted 5 years ago
Been using my new juul a couple of days. Absolutely terrible. Have to suck it so hard to get anything resembling a good vape that I find myself running out of breath! Waste of money.
Helpful Report
Posted 5 years ago
I had bought a juul when I got home the device wouldn't charge, I contacted the store I got it from 2 hours after I bought they told me to go online Aug 2 one was mailed out and I still haven't received it I paid hard earned money for a machine I will not get untill next week not sure it was worth it.
Helpful Report
Posted 5 years ago
I see a lot of reviews saying they purposely leak, they don’t charge, etc. I have had about 4-5 juul over the past two years due to losing some, some not charging, some leaking etc. what you need to do to your juul every other day is take rubbing alcohol & remove your pod use a qtip to clean inside lightly. The red juul I’ve purchased has lasted me a WHILE. I use not juul pods but the juul compatible pods ( they have better flavors! ) the pods are really expensive and don’t last a while for me. The best thing purchasing and using the juul is not smoking cigs. Juul has taught me to HATE them. They are disgusting. The only downside is smoking it for 2 years+ I’ve developed a nausea and anxiety problem. Nicotine is poison to the brain I forgot that and now I’m paying for it!
Helpful Report
Posted 5 years ago
The battery is inconsistent af!!!!
Helpful Report
Posted 5 years ago
The new Juul pods leak very quick and also Juul claims its new “technology” when in reality it’s worse then the old Juul pods.
Helpful Report
Posted 5 years ago
Juul is rated 1.9 based on 365 reviews