Karen Millen Reviews

Name: Karen Millen
Rating: 1.38

1.4 Rating 454 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was such a loyal KM fan, happily paying more for quality that lasts years. All that's gone now and the current clothing range after the acquisition is cheap and nasty. I bought a dress that was so thin it was practically see-through and the cut was awful. Gone are linings, attention to detail and quality. Rip KM.”

Helpful Report

Posted 4 years ago

“Ordered two dresses in the sale - sized up after reading comments here. I shouldn’t have. Dresses are too big on me - one more so than the other - and that one will have to be returned.”

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Posted 4 years ago

“I ordered some pretty blouses and trousers. I was pretty sure I would easily get into a size 12 blouse. Normally, I wear size 8 to 10 clothes and am very slim so shocked that I couldn't get blouses to fit. A shame because the clothes are really lovely. It's made me feel fat although I'm sure their sizes are not correct.”

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Posted 4 years ago

“Bought lovely trousers could have fitted into the size 10 size 12 dress was more like a childs size 6 to 8 i put on weight during lockdown but this is ridiculous sizing completely all over the place! Rubbish!”

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Posted 4 years ago

“Bought lovely trousers and fit perfectly could have got away with size 10 sadly size 12 dress felt as if it was made for a child i know i put a bit of weight on during lockdown but this is riduculous, sizing wrongja”

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Posted 4 years ago

“Purchased a silk animal utility shirt end February £67.50. It is 70% cotton and 30% silk. It says wash at 30 degrees. The fabric is so shoddy- first the material split over the left pocket(which was stitched), Then the material split over the right pocket. Now the seam has gone on the collar. This isnt the quality you would expect for £67.50. so disappointed and annoyed.”

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Posted 4 years ago

“I ordered 2 tops but neither fitted so returned and was refunded with no problem. Surprised at some of the negative reviews and if I had seen these before ordring I wouldnt have ordered! But I had no problem and would recommend. Also response on FB was good and helpful.”

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Posted 4 years ago

“Bought the leather trenchcoat cost over three hundred pounds the lining is atrocious a six year old could have done it better so the coat doesn’t hang right sending back so disappointed”

Karen Millen 1 star review on 21st August 2020

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Posted 4 years ago

“I have just received the Karen Millen leather trenchcoat I am appalled at the quality the lining looks like a child has sown it on such bad workmanship over three hundred pounds so disappointing for a label I had such high expectations”

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Posted 4 years ago

“Terrible quality. Cheap thin polyester. Why bother bringing it back when the quality is so bad. Now such a rip off. That was regrettably my last purchase. RIP Karen Millen clothing.”

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Posted 4 years ago

“I've been wearing Karen Millen for 25 years and always loved the excellent quality and unique designs. I have dresses, jackets and suits in my wardrobe that have never gone out of style and look as good now as when I bought them. How disappointing then that, having been taken over by BooHoo, the quality has nosedived so dramatically. My order of 3 t-shirts, a top and a dress arrived this morning. I haven't been able to buy KM for a couple of years as I have been on Carer's Allowance while I looked after my Dad but I came into some funds and decided to treat myself. I was especially pleased that they had a sale on - 40% off everything! It sounded almost too good to be true - and of course it was! There's nothing really 'wrong' with the items, they are probably worth what I paid for them (apart from the dress which has a REALLY cheap plastic belt which I will be throwing away) and, reading others' experiences of returning goods, I will be keeping them but they certainly won't be part of my wardrobe in ten or even 5 years time, unlike my KM classics. The t-shirts don't even have a KM label in them, only the cardboard tag identifies them as anything other than bog standard cheapy Ts. It's a sad day indeed. Take a tip from me and go on Ebay to buy genuine KM items which will last years. You'll be doing the environment a favour too.”

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Posted 4 years ago

“I used to love Karen Millen, just purchased a dress and it’s nothing like the quality it used to be. Bad fit and really cheap fabric. Please don’t use the Karen Millen label, it’s deceiving customers.”

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Posted 4 years ago

“Quality is far from what it used to be, but prices are still the same. Such a shame. My closet is full of Karen Millen, but it looks like I have to find myself a new favourite brand.”

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Posted 4 years ago

“Just received two t shirts as rage previous one I had was lovely,made in Portugal and great quality. I had no idea that they were now made in Bangladesh. The quality is poor and the cut and fit not good as I ordered same size as the previous one thinking it would be the same , Marks and Spencer do better and that’s not saying much! Can’t be bothered to return them ok for round the house but wouldn’t wear the, out v disappointed.”

Helpful Report

Posted 4 years ago

“Waiting over two weeks for a refund...after tracking my parcel to see it was received in their warehouse weeks ago! I hadn’t realised Karen Millen are in fact now ‘Boohoo’ ...explains everything so I won’t be ordering from them again.”

Helpful Report

Posted 4 years ago

“I have always thought that you get what you pay for. I have always invested in quality fashion. I am being made to eat my words. The quality of the Karen Millen label is now worthless.”

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Posted 4 years ago

“I have just recieved my Latest Karen Millen dress, and the quality is really bad. The stitching, the feel, the large gold plastic buttons, small sizing, the way the label is stiched in, the list is endless, plus it is creased up, which is not what I would expect from a knit body con dress. I am so dissapointed as my Karen Millen dresses have always lasted for years and years. I did wonder what would happen when I heard BooHoo had taken over, and basically they have turned it to market fast fashion tat. Will be returning asap.”

Helpful Report

Posted 4 years ago

“I am so disappointed with Karen Millen. I ordered an evening dress which was delivered crumpled and creased in an old bag. It should have been delivered on a hanger with a plastic cover. I was charged £5 delivery charge for a substandard product. This is a matter of principle. Next deliver in the correct way why can’t a so called reputable company like Karen Millen?”

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Posted 4 years ago

“Incredibly disappointed, goods received are a bad imitation of the garments displayed on the KM website. Have been buying KM clothes instore and online for many years - for 2 reasons : Style and Quality. Thats why they cost a bit more than other high street stores. However, since the change of ownership to Boohoo, the products are Boohoo quality (terrible, disposable fast fashion) but the prices have remained the same. Boohoo have destroyed this once iconic brand. My advise - avoid at all costs - what you see online is not what you will receive.”

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Posted 4 years ago

“Have bought Karen millen clothes for years and always the best quality - whet has happened - poor poor quality clothing - defo not the old Karen millen - so disappointed 😔”

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Posted 4 years ago

Karen Millen is rated 1.4 based on 454 reviews