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Karen Millen Reviews

1.4 Rating 445 Reviews
7 %
of reviewers recommend Karen Millen
1.4
Based on 445 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Karen Millen 1 star review on 17th January 2025
Anonymous
Karen Millen 1 star review on 12th December 2024
Anonymous
Karen Millen 1 star review on 17th October 2024
ShopforStyle&Quality
Karen Millen 1 star review on 17th October 2024
ShopforStyle&Quality
Karen Millen 1 star review on 25th September 2024
Cherie
Karen Millen 1 star review on 25th September 2024
Cherie
Karen Millen 1 star review on 10th May 2024
Anonymous
103
Anonymous
Anonymous  // 01/01/2019
I ordered three items, none of them fit so after quite a lot of hassle managed to post them back. They returned funds for one item only and refused to proceed with further refunds stating that according to warehouse the refund has been completed.
Helpful Report
Posted 8 months ago
I ordered three items, none of them fit so after quite a lot of hassle managed to post them back. They returned funds for one item only and refused to proceed with further refunds stating that according to warehouse the refund has been completed.
Helpful Report
Posted 8 months ago
I am quite surprised to read these negative reviews. As a long-standing online customer, I have consistently had positive experiences. I find the quality of the products to be excellent and the prices to be reasonable. Additionally, whenever I have needed to return an unwanted item, I have always received a full refund without any issues. The process of obtaining a QR code to scan at the post office is straightforward, and I have always received proof of return. The only minor issue I have encountered is that the sizing of some items can be a bit small.
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Posted 8 months ago
Karen Millen does not refund your order. They say they have system error in their return process but that is not true. They keep your money without any plans to return those to you in any point. I have waited now 2 months. My plan is to contact their investors to inform what is is going on. This was my first order and I will never order from this place again.
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Posted 8 months ago
I ordered Tailored Compact Stretch Viscose Cape Mesh Panel Midi Dress for £369. It came in a ball, full of creases, threads pulled, stitching was horrific. I can not believe this is a Karen Millen dress. I sent it back the day I received it. I sent the photos to customer support, they said there was no faults as creases can be ironed and steamed. The quality was horrific, light material, nothing like the photos. Very disappointed
Karen Millen 1 star review on 10th May 2024 Karen Millen 1 star review on 10th May 2024 Karen Millen 1 star review on 10th May 2024
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Posted 8 months ago
Terrible. I ordered 2 bathing suits - 1 did not fit at all - my typical size but the style was so incredibly awkward- it wouldn’t fit anyone. It felt like cardboard - huge in the back, I can’t even explain how ugly/ odd the actual shape of the suit was. Of course no packing slip. Complete run around, refusing to let me return or exchange the item. Spoke with Nikki who said I tried reaching them from the wrong email address and now they won’t accept a return? What a jerk - clearly they make it impossible to return an item. It’s never been worn! It doesn’t fit! They don’t help at all - I was 1 day outside of the return time frame because their delay in responding to me! HA! So slimey. I would have atleast exchanged the item! Will never spend my money here again. Terrible business. Clothes not worth the price either. Do not recommend .. no contact info or phone info. They are doing this on purpose.
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Posted 8 months ago
I am a first time buyer, who is now a last time buyer. After checking the return policy, I ordered a dress. It didn’t fit. I requested to process a return and have gotten nothing but a runaround. The dress was not on sale. The tags are still in place. I tried to process the return the day after I received it, only to be told they were having trouble processing it, that the issue was on their end - not my fault. But now it’s been a couple of weeks, and after repeated emails and texts, I still have no way to return the dress and receive the refund. Is this company a fraud?
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Posted 8 months ago
I am extremely disappointed with my experience with Karen Millen. I made a significant purchase totaling $7000, only to encounter a nightmare when I attempted to return some of the items. It's been three agonizing months of back-and-forth emails with their customer support team, and I'm still nowhere closer to receiving the partial refund I'm owed. The communication from their customer support has been nothing short of infuriating, consisting solely of standard, automated responses that offer no real solutions to my problem. It's abundantly clear that they have no regard for their customers' time or concerns. Despite my persistent efforts, I'm still left empty-handed, forced to endure this endless cycle of frustration just to get the money that is rightfully mine. This level of incompetence and disregard for customer satisfaction is utterly unacceptable. I would strongly advise anyone considering a purchase from Karen Millen to think twice and explore other options.
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Posted 8 months ago
Karen Millen stole £65 from me by refusing to refund a returned trouser. They said the item was not enclosed. I am 100% sure I returned the item. They threatened to show me a video but when I insisted they send a video, they simple said I did not return the item so won't refund me money. It is a shame that corrupt stores like this can cheat a customer and get away with it. I doubt this review will every be published as I hear these stores also delete recipes that do not favour them. The dress that I kept had the thread coming lose after one wear. So they produce bad products and also steal from their customers.
Karen Millen 2 star review on 18th April 2024 Karen Millen 2 star review on 18th April 2024
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Posted 9 months ago
I wanted to leave a review after seeing negative comments here (I read after placing an order). I received my order in less than a week. The product is fine, not super high quality, but in line for the price paid. It didn't work for me color-wise so I returned. My card was refunded the same day I requested the return and popped in the mail with the easy QR code. Nothing to be concerned about there. Good service, very easy, very efficient.
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Posted 9 months ago
Faites attention aux indications de tailles… complètement fausses !! J’ai tout bien mesuré avant de passer ma commande et pourtant, la robe reçu était trop grande. J’ai retourné la robe évidemment, j’ai perdu €20 pour frais de livraison et retour, et mon temps…j’ai expliqué la situation au Service clientèle mais ils se fichaient de moi. Dommage pour une telle marque!
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Posted 9 months ago
Same as above. I am unable to use the portal that doesn’t work: they have no customer service phone number: email takes 72 hours to respond : chat also takes time. They lied about delivery date. I will still try to return as the dress doesn’t work for me but I will NEVER ORDER FROM KAREN MILLEN AGAIN!!!!!!!!!
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Posted 9 months ago
Very similar experience to other reviews here. DO NOT ORDER FROM THIS COMPANY! Had an over $1,000 order sit in customs for over 3 weeks, and had to communicate with FedEx directly to provide shipment information. Then returned the order immediately as the quality is very poor, and it has now been 3 weeks with no refund. Customer service has been terrible - only accessible via text and not responsive. This feels like a scam. If anyone had luck getting a refund please share!
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Posted 9 months ago
Over $2k order placed with them was held up by FedEx due to Karen Millen not filling out import paperwork. Absolutely absurd. Emailed several times but no response from customer service at all. I will never try this company again...
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Posted 9 months ago
I also agree with the other comments in relation to returns portal. I have tried all week to create a return and it doesn't recognise the order number. Emailed customer services who have escalated with IT dept as they were unable to access the system their end too. Been told to wait another 24 hours. They are of no help. All i asked for was the returns docket
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Posted 9 months ago
I have been trying to get a reply from you for nearly 2 weeks I recieved my items on 3rd March neither size a good fit so need to return but portal says order numbers cant be found I have been asking you to send me the labes to download order numbers KUK103641095 AND KUK103641142 IF YOU DONT REPLY SOON I WILL BE OUT OF TIME FRANCES LEICESTER
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Posted 10 months ago
I have been emailing karen Mullen for over a week and a half no replies I have tried to use the return portal all it says is no order found my order no is on all the email telling me my order confirmed not one single reply I dont know what to do I'm going to have to pay a fortune to send items tracked yet I keep getting emails trying to get me to buy
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Posted 10 months ago
Ordered $1000 worth of clothes over 3 weeks ago! Contacted KM I did not receive no reply from them. Called FedEx they did not send customers documents Still waiting
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Posted 10 months ago
Every review is so true of what ive experienced. I will never order or buy on the Karen Millen website again. I have been trying to return a dress but when I try to get a code so I can start the process the website page is not available. This has been for the last 4 days. Am very aware I have 28 days to return so are they making things difficult so you won't bother? Will make sure I tell friends and family not to use either.
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Posted 10 months ago
I use to buy Karen Millen when in Australia. I had a special occasion and purchased 2 dresses which came from the UK. I had to return one because it didn't fit right too long in the body. I'm trying to get information ABOUT MY RETURN. Australia number is discontinued and I've tried to message UK, I get information on how to return. They don't follow up might be a generated message. I'm worried as this dress cost me over $400...don't purchase not an easy process and stressful
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Posted 10 months ago
Karen Millen is rated 1.4 based on 445 reviews