Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible! I bought a Karen Millen dress last week and believed I would get the Karen Millen quality!!!! In 2021 the quality is absolutely trash and I had no idea is not the real brand anymore. They’re deceiving their customers and I’m so so dissapointed. Never again. Karen Millen brand died and I just wasted my money on a dress that should cost 20$ and not 160$! Do not buy from them!!”

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Posted 3 years ago

“Why are most dresses or tops 2 short or with no sleeves Most of us fat people hate are arms and knees, please educate these people to our needs!!”

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Posted 3 years ago

“I always bought KM with confidence because quality always been superb , I have classic LBD over 10 years old and still superb .... 2 weeks ago I bought pale pink trouser suit which was over £200 and I am absolutely shocked of the quality , I mean when you buy KM it’s about tailoring and superb fabrics but this suit is just shocking - after just one wear fabric loosened up etc !!! Disappointed”

Karen Millen 1 star review on 24th April 2021

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Posted 3 years ago

“Rubbish!!!”

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Posted 3 years ago

“Since Karen Millen got taken over by Boohoo they are trying to sell too many styles, the site is full of non-traditional KM styles and to be frank a lot of them are abit trashy and cheap looking. Yet they are selling at KM prices..£150 for a dress which is no where near the same quality as before. So very sad that the owners are trying to change the brand and cash in with cheap quality cheap style clothes”

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Posted 3 years ago

“I used to love Karen Millen, but after my last delivery I will never buy again. I have Karen Millen items which are 10 years old that are in amazing condition which I still wear now. Since boohoo took over this brand the quality has changed. The linings have gone, the material is thinner. They are still all dry clean only items but who wants to make the effort to go to the dry cleaners for cheap rubbish? I still do like the designs. So let down by the fabrics.”

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Posted 3 years ago

“I bought a dress from Karen Millen some months ago, thinking that it's the same quality KM dresses that I had bought before. This one was of very poor quality. They threads started coming out the first time I tried it on. I didn't know that Boohoo owns the brand now. I miss the original KM stuff.”

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Posted 3 years ago

“It is not KM !! Forget the brand which was once sophisticated and had KM brand style and quality - for the discerning shopper - and it was a pleasure to go into a KM store with helpful assistants to make you feel wonderful through the shopping experience. Now - forget the above words above - it’s NOT KM - mass produced rubbish with a KM label. KM you have lost lots of devoted loyal shoppers to the cheap market”

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Posted 3 years ago

“I used to love KM. Since the acquisition by boohoo I didn’t buy anything for obvious reasons, until now. I ordered a dress in three different colours because I loved the design; every dress varies in size even though they are supposed to be the same size but not only that, the material also varies from dress to dress. The same thing happened with another dress I ordered in two different colours - the material and size are totally wrong. Some of the materials are ok however some are primark quality, which is not what one would expect from KM especially given the price tag! I will most certainly not shot there again, it clearly isn’t KM anymore sadly .”

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Posted 3 years ago

“Ordered a faux fur coat that arrived in very poor condition. It was packed in a small bag and was very creased and with a big black mark on the front. Emailed customer service with photo and received no response. Very poor customer service. Been a life long lover of KM will never buy online again. I even purchased the gold delivery service which is now useless to me!”

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Posted 3 years ago

“This new Karen Millen absolute disgrace ! I’ve bought Karen Millen for many years loved the quality and style What has happened rubbish clothes trying to charge ridiculous price for market quality”

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Posted 3 years ago

“Oh. My. Goodness. I am SO glad I didn't come to this site before I purchased! I am a brand new Karen Millen customer as of a couple weeks ago. Maybe my style is different than the others' here? But I assure you, I am OBSESSED with quality clothing. The dresses I ordered are of absolutely STUNNING quality. One of the dresses is now one of my favorite pieces. The beadwork, the embroidery, the colors, the cuts... Very well made. I'm in love. I've since bought 10 more items and I just can't wait for them to arrive. I cannot say enough good things! Give them a chance. If you don't like the items, you can return them (cost of return shipping is $10... not sure if it goes up with number of items). A note on sizing: I usually wear size 2 but ordered size 4, and the items fit beautifully - as if they were made for me. :)”

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Posted 3 years ago

“MAKE SURE YOU DO NOT BUY ONLINE !!!!!!!!!!!! The size is not reliable and customer service is horrible. You have to pay $15 to get delivered. If you order your normal size and doesn't fit. You have to pay for anther $15 to send it back. That's $30!! and if you like the dress and want to order a size down or up. Then TOO BAD $45!!!! And you know what, they DO NOT CARE!!!!!”

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Posted 3 years ago

“Poor quality. Used to love KM.. Returning my purchase.”

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Posted 3 years ago

“I had been buying Karen Millen clothes for years, I've got a karen Millen dresses, jackets and tops that are 20 years old!!! loved the cut and quality. Had not bought any Karen Millen clothing for over 8 years as I lived abroad and wasn't easy to buy. Moved back to the UK last year and ordered a few pieces from the website. Was soooo disappointed the material was so cheap.Literally like New Look quality which is fine if your paying New Look prices but your not. I the did some research and learnt that they sold and its only Karen Millen in name only. Such a shame. Had no problem with customer service and was refunded easily and quickly, thats why I gave 2 stars, for the clothes I give 0 stars because I thought I was buying and paying for Karen Millen quality and thats not what I got. Will not be buying from again. RIP Karen Millen”

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Posted 3 years ago

“Karen Millen used to be one of my favourite bands - the once sophisticated, elegant brand is replaced by a budget website filled with trashy designs.”

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Posted 3 years ago

“The quality is completely gone! Cheap material, buttons and zips. I bought a coat a few months ago and the lining ripped straight away.. it was like paper! I put my hands into the pockets and my hand broke through the stitching. Its disgraceful. Why couldnt boohoo just keep the quality the same? Afterall their still charging high prices. I paid over 200euro for my coat and I would have bought a better quality coat in primark for €30”

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Posted 3 years ago

“This is the worst shopping experience I've ever done! I can't recommend Karen Millen. I will never order something there again! This company is dubious and unprofessional. They told lies, e.g. I asked to cancel my order and they answered that it's not possible because the staff in the warehouse works very fast but curiously the status of the shipment is for 3-4 days the same and is not handed over to Hermes shipment yet! And you have to pay the return shipping costs”

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Posted 3 years ago

“The Karen Millen clothes now sold on the Boohoo website (using the name Karen Millen) are absolute trash, the quality is extremely poor, the cloth that they use is nowhere near the quality that Karen Millen used to produce. Boohoo are just utilising the name and dragging it further down. Anyone pruchasing items from Boohoo thinking they are going to get quality Karen Millen items then you will be sorely disappointed.”

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Posted 3 years ago

“I wish i had lissend to all the bad reviews regarding Karen Millen quality and support. One month after i paid for a dress i finaly recived it, just to be completly disdaponted. Instead of an ivory dress i got an orange one! I have more KM dresses, but this one had nothing to do with the quality i knew, the materisl is terrible, bad made. Not to mention i had to pay delivey and return and 19% VAT, wich KM never paied back. You can find the dresses much cheaper on COAST.”

Helpful Report

Posted 3 years ago

Karen Millen is rated 1.4 based on 445 reviews