Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality is so poor designs are not sophisticated like old Karen Millen. In s nutshell it's not difficult to see this is just Bohoo premium range with the Karen Millen name. They did after all take over the company when it went into administration the manufacturing is not ethical with their own brand cheap throw away fashion. Karen Millen customers over the years will know the decline in quality and steer clear. It's also aimed at a much younger audience that's why the designs are just cheap jersey to accommodate a lower disposable income. It's not Karen Millen anymore is Bohoo sewing a Karen Millen tag.”

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Posted 4 years ago

“Overcharged on item voucher code and delivery. Customer service team absolutely useless unprofessional dreadful.”

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Posted 4 years ago

“I was overcharged on item, discount wasn't applied correctly either, than customer service team each and Kirsty took the whole day to deal with it, we're unprofessional and petty and didn't give refund in full. Shocked!”

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Posted 4 years ago

“Great quality good fit”

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Posted 4 years ago

“Bought many Karen Millen items over the years and the quality was always excellent, recently spend a fortune on what I thought was going to be a long lasting mini wardrobe revamp. I was wrong. The quality is terrible. Treads hanging, bobbling of trousers after 1 wear. Super disappointing and I wont be shopping at Karen Millen anymore sadly.”

Helpful Report

Posted 4 years ago

“Bad quality items and terrible returns. I ordered 4 items and all of them were horrible quality, and it was definitely not cheap for what you got. I started the return (they do not offer free returns, which is a bummer) and it's been over a month with the parcel still not arriving at the warehouse (according to the website's tracking, but spoke to the carrier and they say it was delivered). I contacted them several times about this tracking issue and have not heard anything back from my emails. I just want my $300 refunded.”

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Posted 4 years ago

“Really shocked at the poor reviews . Everything i have purchased lately has been good quality and fitted perfectly. I had to return a top as just didn't suit me and I received notification of my refund 48 hours later . I am still very happy to shop with Karen Millen as I find their styles timeless and the quality is still wonderful”

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Posted 4 years ago

“I have just googled Karen Millen deterioration in quality and can see from this website most people are having the same problem. A big Karen Millen fan, bought some quality pieces over the years which still look brand new. Recently bought a green parka, which looked beautiful on the website. When it arrived I loved the style but the stitching is shocking. I did keep it but had to go around the coat with a pair of scissors cutting the loose bits of cotton off. Won’t be ordering again as one review says..New Look quality at KM prices.”

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Posted 4 years ago

“Parcel did not arrive, no refund after two weeks!!! First Time used Karen Millen! After two weeks I am still waiting to get my refund, parcel hasnt arrived and no refund has been issued!!! it has been more than two weeks now, left me out of pocket, costed me extra charge as I paid with ClearPay. I will never shop from Karen Millen again!! useless customer service!!!!”

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Posted 4 years ago

“I bought two leather trousers from the current collection, in the fig colour and the red colour, both size UK14. The fig color arrived with marks on the leather and buttons but, funny thing is, even though they were both UK14, the fig colour was too small and would not close and the red trouser was too big! Karen Millen quality decreased a lot and costumer services are appalling. The trousers look nothing like in the photos, the legs are not slim and they are not high waist as described. Avoid!”

Helpful Report

Posted 4 years ago

“After returning an item on July 15th, KM has acknowledged the return by email on July 24th. The refund only happened on Oct 26th after me chasing it...so keep track of your returns and check your bank statements. Not a happy customer at all!”

Helpful Report

Posted 4 years ago

“I was a regular shopper when the shop was open, I made my first purchase online at the beginning of September and when the item arrived it was a different pattern completely to the one shown in the picture. I have written to customer services 3 times and so far have not had any response. I can safely say it has been a terrible experience and I would not recommend anyone to buy from the online site.”

Helpful Report

Posted 4 years ago

“I wish I had read the reviews before I ordered! Chose a beautiful looking dress in the sale but sadly, when it arrived, I was extremely disappointed. Considering the original price I would have expected a much higher quality. The actual fabric was very pretty but I would have expected fabric pattern to be matched up down the front skirt seam. Sad to return it - but it was not worth the sale price of £60 - never mind the full original price!”

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Posted 4 years ago

“Awful, awful, awful quality. So disappointed with my purchases. If I wanted poor quality items I would have gone to the market. Very upsetting to see this.”

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Posted 4 years ago

“The majority of my wardrobe has been KM over the years... But since the takeover the quality, cut, material and finish of the clothes is abysmal. It's now New Look with KM prices. I did a final order with KM last week as a last ditch attempt- everything went back and I won't be shopping here again.”

Helpful Report

Posted 4 years ago

“I was such a loyal KM fan, happily paying more for quality that lasts years. All that's gone now and the current clothing range after the acquisition is cheap and nasty. I bought a dress that was so thin it was practically see-through and the cut was awful. Gone are linings, attention to detail and quality. Rip KM.”

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Posted 4 years ago

“Ordered two dresses in the sale - sized up after reading comments here. I shouldn’t have. Dresses are too big on me - one more so than the other - and that one will have to be returned.”

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Posted 4 years ago

“I ordered some pretty blouses and trousers. I was pretty sure I would easily get into a size 12 blouse. Normally, I wear size 8 to 10 clothes and am very slim so shocked that I couldn't get blouses to fit. A shame because the clothes are really lovely. It's made me feel fat although I'm sure their sizes are not correct.”

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Posted 4 years ago

“Bought lovely trousers could have fitted into the size 10 size 12 dress was more like a childs size 6 to 8 i put on weight during lockdown but this is ridiculous sizing completely all over the place! Rubbish!”

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Posted 4 years ago

“Bought lovely trousers and fit perfectly could have got away with size 10 sadly size 12 dress felt as if it was made for a child i know i put a bit of weight on during lockdown but this is riduculous, sizing wrongja”

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Posted 4 years ago

Karen Millen is rated 1.4 based on 445 reviews