Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns portal doesn't work. Order arrived promptly but dresses didn't fit but on account no order showing so you can't return them. You can't ring have to wait 72hours for a reply to emails. Hope their customer service is better than their I. T. system. Disappointed with experience so far.”

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Posted 10 months ago

“I am being scammed out of close to $1k as we speak. Supposedly my things are being held up by customs. DO NOT shop here. If anyone has advice on how to take legal action please contact me.”

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Posted 10 months ago

“bad customer services, wanted to return faulty item and claim delivery after they received the item back, too much, send photo proof, so did, can't see not clearly enough, sent again, in the end told them where to go”

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Posted 11 months ago

“i received my boots very quickly which was perfect have worn once and 2 buttons have fallen off while out no spares given in box i’m so DISAPPOINTED ☹️ haven’t heard back from KAREN MILLEN as of yet .. the boots were expensive so expected the quality be much better .. NOT HAPPY”

Karen Millen 2 star review on 1st February 2024

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Posted 11 months ago

“I received my coat today. I can say I was honestly ecstatic about the picture of the coat. However, when I opened it up it is rather flimsy in quality and I am very disappointed. I wanted to have a different down coat. This is not it. And, it is too big. I look like a blown up bag…”

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Posted 1 year ago

“I paid 152.55 for a coat which described as real leather,and only received a partial refund of 144.56,only £2.00 was supposed to be stopped no explanation so really quite do not understand why I did not receive a full refund”

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Posted 1 year ago

“Delivery too slow. I paid for Next Day delivery and my order has still not arrived.”

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Posted 1 year ago

“I read these reviews when I needed to return a dress (beautiful dress but designed for someone 6'0'') and I was dreading the return. I returned it in the busiest week before Christmas this week, posted it on Monday, had an email that they'd received it on Wednesday and had the refund this morning (Friday). Please don't believe everything you read on this website, it was the easiest return ever.”

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Posted 1 year ago

“I would give zero stars if I could. I have never come across a company with such poor customer service. I have had issues with them multiple times and for some silly reason kept giving them a chance. I had over $2K worth of items stuck in customs and the customs officer kept emailing me for information I didn’t have (the address of the company’s manufacturers in China and Turkey). The company could have sent this information in less than 30 seconds, but instead they refused to respond AT ALL even though I copied the customer service email address on every email with FedEx and asked multiple times via text (they refuse to talk by phone). I begged for help and even in the face of an email from FedEX stating that they were actively shipping the items back to the manufacturer, they still told me they would not help. Then they lied and said they sent the info to FedEx and continued to lie even when I showed them an actual email from FedEx stating that the company has not given them the requested information even though they asked for it. Then they told me all the items were out of stock and they would not try to ship them again. This was excruciatingly frustrating. There was never a single apology or acknowledgment of the ridiculousness of how they conduct themselves. Please save yourselves the headache and order elsewhere.”

Karen Millen 1 star review on 19th December 2023

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Posted 1 year ago

“Very poor quality pieces for the prices being charged. I returned both items as soon as they arrived. I had to wait 6 WEEKS for a refund. They're very quick to take your money, and then make you wait a ridiculous amount of time to get it back.”

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Posted 1 year ago

“I bought a dress and they it got all the way to the US and then said my dress was not deliverable and it got sent back to the UK. I contacted them and they said sorry, it got sent back to us, but we sold it to someone else. I am supposed to get my money back, but very disappointed in this company. Plus they made me pay for shipping for something I never got. Horrible!”

Helpful Report

Posted 1 year ago

“Karen Millen is unable to deliver to the US. My order was rejected by US Customs. The Customer Service at Karen Millen is useless. They just refunded my money and said "sorry." Not an option for US customers.”

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Posted 1 year ago

“Awful customer experience. Delivery due in 4 day time frame. No achieved. I took time to chase the delivery company Karen millen use, my new delivery date and request wasn't met. I asked Karen millen customer service for a refund and got a bland "we're working on it bear with us ". I confirmed no delivery again asking for a refund and received a curt reply aling the lines of you have to wait for the delivery which you'll get today then return what you dont want." 11 days since I ordered, no dresses delivered or refund. Disgraceful customer service. never shopping with Karen millen again.”

Helpful Report

Posted 1 year ago

“I have experienced the worst customer service from Karren Millen. The item I ordered was delivered to the wrong address, a photograph was taken of the item inside a building I don’t recognise. Their customer service disregarded my comments, claiming the parcel was delivered to the correct address, they tracked it to a nearby location, but this definitely is not my address! They will not accept my complaint that the parcel was photographed in an unknown place and cannot provide a photograph of the outside of the building which would tell me where the item was left. Karren Millen completely dismissed my comments and closed my case with no resolution found. Karren Millen has assumed I am lying and has refused to help which I have taken great offence to. I’m left with my money taken and a missing order, I feel like I have been robbed by this company. I'm extremely disappointed by this appalling experience.”

Helpful Report

Posted 1 year ago

“Ordered a dress a week ago to arrive the next day. Paid for next day collection but there was no update. So I ordered another dress paying for next day delivery to my house which came late. The dress didn’t fit. On the same day, the courier said they couldn’t deliver the original dress so it’s been returned to sender. So no wedding outfit for me tomorrow. Just awful customer service. I feel I’ve been robbed, two dresses, delivery paid for and only one has arrived that I’ll have to pay to return. BOYCOTT this company until they start caring about their customers. Hundreds of pounds down the drain.”

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Posted 1 year ago

“I thought Karen Millen was a high end boutique brand?! I paid almost $600AUD on 2 dresses, and they arrived scrunched into a soft parcel bag, in their clear plastic packaging. I was definitely expecting at least a little bit of tissue wrapping for the expensive cost! They're cheaply made, and certainly not worth the money. I have returned both, and will not purchase again.”

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Posted 1 year ago

“So disappointed with their customer service. Such a carastrof”

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Posted 1 year ago

“What was presented like a well-fitted tailored dress, upon opening the package turned out to be some sagging bag. According to size table, the dress(size S) should fit my measurements veery tightly, perhaps even too small, but since the fabric is stretchy, I ordered size S, and oh my, it was SO big. It's seems even bigger than size M. Such a BIG disappointment, not only that it bigger, it isn't as tailored as in the product photo. One might as well consider ordering 20 dresses like that from Wish for the same price, because the amount of lies is the same.”

Karen Millen 1 star review on 6th November 2023

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Posted 1 year ago

“very poor customer service. Left to feel like my custom was not important at all. Would not buy from them again.”

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Posted 1 year ago

“I wish I would’ve reas these reviews before ordering. I returned a top that fit way too small for a size L. My sister is a size 4 and it fit her perfectly. It’s been over a month since I returned it. I have yet to receive an email stating the return tracking has initiated. I am an extremely frequent online shopper and really didn’t expect this company, with their online prices to do this to its consumers. I chatted with someone over a week ago and they asked me for the tracking # which I paid for the return! They said to give it a few more days but yet here I am still waiting. Sent them an email this time let’s see what their response is….”

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Posted 1 year ago

Karen Millen is rated 1.4 based on 445 reviews