Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since the Boohoo take over in 2019 the quality has changed overnight but they’ve kept the prices high. It’s expensive trash made in the style of Karen Millen. I’ve just had to return a dress and tip because the zips have the lining SEWN through them. SheIn is better quality”

Helpful Report

Posted 3 years ago

“I purchased a dress which was faulty. So I returned the item and I didn’t receive a refund. It’s been over a month! Very poor service. Go shop somewhere else.”

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Posted 3 years ago

“To be honest all our cloths in the Uk are nit made in Britain but turkey etc like next is and Karen millen I think don’t own it anymore and after 30 years always bought km but I’ve received my goods and are pleased but I don’t buy boohoo as I notice the difference but I have to say Km step up or go bust!!! The package was nicely done so I’m pleased”

Helpful Report

Posted 4 years ago

“Greatly disappointed. Karen Millen has been my favorite brand for over 10 years, I have purchased clothing in Australia, the UK and America and the quality has been outstanding. The company was sold, I purchased $1600 worth of clothing, 2 items were the wrong size, 1 was soiled, and 2 were completely oversized compared to the brand's normal predictable fit. I tried numerous times to call and email the company without response, I was never able to get the items replaced or get a refund. I would never buy from this brand again. Very disappointed to see this high street fashion brand sink to depths of a scam company.”

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Posted 4 years ago

“Such a shame a quality name producing poor quality clothes. Cheap fabrics, threads coming out badly made. I have shopped here for many years but sadly I will no longer!!!!”

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Posted 4 years ago

“I ordered a dress beginning of December and it came torn. Customer service offered no money back. Still to this day they have not refunded me my money!! I’m absolutely disgusted with this company. I was ready to exchange the item and the way they handle a return is unacceptable. Better get my money back!”

Helpful Report

Posted 4 years ago

“Garments used to be high quality but since boohoo took over the quality is incredibly poor. I ordered 3 items and will return them all. After decades of calling Karen Millen my favourite brand I now refuse to shop there. So sad”

Helpful Report

Posted 4 years ago

“I have bought recently some items from Karen Millen . Sorry but really loved this brand a lot before another company took over . I used to buy all my clothes from them because of good quality and nice fitting. I bought a dress and after I wear it once the button fall off I had to sew it myself back .Cheap made in Bulgaria. And be very careful they are changing prices every day there way!!! Some days same item is one price next day the price is up . Seems to me more like a scam and people should be aware of !!!”

Helpful Report

Posted 4 years ago

“I used to be a faithful Karen Millen customer for over 13 years....Seduced by Facebook Karen Millen sale, I have bought various items. Although some of the items were fine, but only fine, others were not the usual Karen Millen excellent standard. No Karen Millen monogram details like there used to be on zips, buttons and buckles. Customer service very condescending and dismissive. It's just so sad”

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Posted 4 years ago

“Recently Karen millen have very poor quality and wrong size for clothes. I bought 5 dress and returned all of that clothes very unhappy 😡”

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Posted 4 years ago

“I have ordered Karen Millen clothes and bags for years due to their excellent quality, fit and small, added details - details which differentiate KM from other clothing brands. I have many dresses, coats and pairs of jeans, all of which fit perfectly and which I've had for years and they still look new. I recently ordered a jumper and a couple of pairs of jeans in the sale. The jumper seemed of reasonable quality and fit (I haven't worn or washed it yet, so we'll see) , but the jeans were a much lower quality than any other KM jeans I have and the detail (eg small brass KM detailed buttons on the pockets) was just not there. Clearly the takeover by Boohoo has resulted in mass produced, lesser quality items - not the KM quality we've been used to. Really sad about that. Don't think I'll be buying 'so called' KM items again.”

Helpful Report

Posted 4 years ago

“I bought a dress on Karen Millen website. Shipment was very fast but the quality is not worth the money. The size is way off, and their customer service is horrible. I emailed them that the dress doesn't fit and I need return or exchange instructions. They never responded. Eventually, I tried to IM on Facebook, someone responded saying they don't exchange. I wanted a Christmas dress ASAP. This is not acceptable for an expensive dress knowing that their sizes are off. Theh should accept exchanges at least. I'm size US 2. I bought size 4 just in case, and was thinking if it's too big I can give it to my Sister. Unfortunately, size 4 was too small for me! I wouldn't recommend their products. Nit worth the price really.”

Helpful Report

Posted 4 years ago

“Happy with my purchases from their curve range however the quality of their patent slim belts which span across their dress range were utterly appalling. I received one for each dress purchased, one had obviously been worn (and returned) and was already broken at the holes and the other did break whilst trying on with the dress. I agree with the comments here already that their customer service department is difficult to identify and to reach.”

Helpful Report

Posted 4 years ago

“My sister in law used to purchase a lot of Karen Millen clothes from one of her shops.. They were always amazing style, cut and Quality. Living abroad and seeing the online shop I thought I would treat myself now that I have lost weight.. I don't know what to say! Nicely designed lounge suit but quality zero. The trousers have completely gone out of shape. I think Lydia Millen should be ashamed of her promoting this new line from Karen Millen. I am sorry that people are so infuluenced by these bloggers they watch. If only people could and honest”

Helpful Report

Posted 4 years ago

“Reduced quality over the years- I have worn a fabulous cardi today which is few years old but still looks amazing . The hardware is not the same either 😑 I won’t be buying again from what used to be my favourite brand.”

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Posted 4 years ago

“So disappointed that KM has been sold to boohoo the quality of clothing is awful and the sizing and fit is poor I have been a KM fan for years shame the brand has been rubbished! Thank God boohoo hasn’t made any shoes with the KM name ...dread to think what they would be like!”

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Posted 4 years ago

“My order date was on the 28/11/2020 the order number KUK100545844, Finally I received my parcel today but unfortunately I realized that leather pocket detail dress AKK97843 has default, the zip was torn and was re stitched also it was worn , I live in Geneva and I paid tax for this dress too , it’s need a long procedure to return the dress to uk also I have to pay for the return .I am really disappointed.”

Helpful Report

Posted 4 years ago

“I used to love Karen millen, however the quality has degraded over the years which is a big shame. I now compare some of their quality to high street shop like topshop sadly. Karen Millen please come back!!”

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Posted 4 years ago

“I ordered a coat online today. As soon as I placed my order, I realized I had ordered the wrong size and I immediately contacted customer service via email and test message--they do not offer phone contact!!! I asked them to just change the size on my order or cancel my order and I would place another order for the other size---all this within 15 minutes of placing my order--they refused to do either--stating they can do nothing once an order is placed--this does not make sense to me as they are the customer service for orders!!! They said I could return the item once I got it SO I have to pay shipping and duty now and then shipping to return the item---and then shipping and duty again if I order the other size!! I think this is unreasonable--I contacted them as soon as I placed my order--they took 15 mins to respond to my text--the e mail has not been responded to yet--they could have changed the size on the order Bad experience--I will return the coat when it arrives--but I will not order anything from Karen Millen site anymore!!!”

Helpful Report

Posted 4 years ago

“What has happened to the Karen Millen brand. I’ve purchased high quality dresses coats, jeans and shoes from KM for the last 20 years, they were always at the higher price end, however I always knew that I would get the perfect fit - the dresses were always lined! Quality material was used and every purchase had the intricate detail that was associated with the brand. I can honestly say the quality is now shocking, material is as cheap as chips, I have returned my purchases and will not buy anything again. If I want the cheaper brands like boohoo I would shop there but I don’t. Karen Millen please review your marketing strategy and stick to what you did best, there are too many cheaper brands out their Boohoo, Primark etc you don’t need to lower your standards.”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.4 based on 445 reviews