“I had to buy double hung window spirals. I looked online and found them here. I called to ask some questions and ordered online.
Quick delivery from interstate. Thank you for your help. Much appreciated, highly recommend Keeler Hardware.”
“The online order process was easy to navigate and subsequent communications via email thorough. Very competetive prices and key-alike service welcome. I definitely recommend using their services, even from down south in Victoria :-)”
“There was a slight issue with original order which due to Keeler's professionalism was rectified straight away and all ended up as expected. Could not have asked for better service. Thanks to all.”
“To be frank, firstly I tried to find Style Finnish, so went on their site and it had the new address, Keelers address, but not nominated as Keelers... but there is nothing on that site to indicate that now they are sold at Keelers...would be good to have some signage on your building and also on the web listing. Also I came in and saw one of your people, and he was to send something. it took me 3 follow ups, calling and emailing to get the data I needed ...then I called as was told the item was supposed to be in stock and then told a 3 week wait...then separately for another purchase, the girl who served me went back to get a price, took so long I came in to the showroom and she was texting!!!!!!!!!!!!! Then she said there was nothing in stock and that I had to order it in, and i saw al these handles on the wall hanging, and asked if they were just display, and ended up buying them from the display as they were for sale!!!!!!!!!!!! I needed for an urgent job so waiting for delivery wasnt an option as am a real estate agent.
Also when I telephones, someone remotely answered the telephone and couldnt help anyway which was very strange also!
SO, I love your product but I think some staff training and replacement and monitoring is probably in order I am sorry to say!!! The service as a whole was not good, and as an employer, I would not be very happy to have my customers dealt with like this and not have them serviced well so they purchase something!!!”
Good morning, Jane
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Emailed querying an order delay with shipping with no reply and again with images of the lock that arrived damaged with no reply. Still no reply 2 weeks on.”
Good morning Brooke
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please forward the photos to email address, cs@keelerhardware.com.au so that I can look into this for you.
Kind Regards
Helga Hilton
Customer Service Manager
“I recently ordered a padlock and chain for my fence. The order was handled expeditiously and it was received in good order. In the package was a set of 3 padlocks instead of 1, although I was charged for only one! However, I thought there was something wrong about the casing of the padlock and I emailed the company. Their customer service rep responded immediately advising that by my description, there was definitely something wrong and they would send a replacement asap. Sure enough, within a few days I received the new padlock in the mail which works just fine. The customer service was excellent! One of the best companies I have ordered from in Australia both as to professional customer service people and their obvious pride in their products. Highly recommend them.”
“Ordered a couple of new Toyota door remotes. They were delivered quickly and with full instructions on how to program them to the vehicle. All working perfectly, great service thank you.”
