“Price is fair.
But use Aramex for delivery and I receive nothing for 2 weeks and still waiting. Let’s see if I will miss the festival season.
Overall Very unreliable. To save some like $10 on a $200 bottle but has to deal with all those dramas.”
“I have purchased the wine for over 2 plus weeks ago, it has not been delivered and just get the notice that is has been delayed.
The wine was purchased for me to take out the country and time is getting really close and still yet received the wine and a feedback.
Past purchase, service was good though.”
“No problem with Kent Street Cellars as a business as they processed my order promptly . However I have a major problem with the couriers they used and the instructions those couriers were given. The order was an incredibly expensive bottle of French champagne for my son’s wedding. Without consultation whether it needed to be signed for (one would think so for a $360 bottle of champagne) it was left on my front step in full view of the road (and I don’t have a fence)! Luckily I have security cameras and saw the above occur so I had to leave my seminar and get home as quickly as possible (while I watched the parcel on my front steps via my phone)! I’m 70 and don’t need this type of stress. Kent cellars you need to have a criteria re costs of parcel being sent and whether it should be signed for !!!!! It will make me think twice before I order from you again.”
“Parcel was broken in transit, which was acceptable but then to be delayed by another 5 days, the objective was to arrive due to the death of her mother. To arrive late defeated the purpose. I felt another option could hav been explored to ensure a quicker delivery.
The accompanying card was also not delivered with the gift so it had no context to the recipient. I had to phone and explain who sent the gift .
Won't be using this service again .”
“Disapointed to say the least. We were not avare that the botles were only 375ml, as it was not writen anywhere. Nice trap to purchase few botles. Thaank you.”
“Bit disappointed when I received 375ml bottles instead of the 750ml I was expecting. Perhaps if there are size options then this could be clearer in the photos and/or the description at the TOP of the page rather than at the bottom. Let’s face it, no one usually reads ALL the fine print!”
“I ordered a bottle of Seedlip Spice 94. The website charged me without me realising it had been finalised so I reordered.
I emailed immediately to advise of the double order. I received the order twice though both bottles were posted in the one box. When I called the next day the customer service person offered to refund the second postage that had been charged. No mention of the extra $50 I'd spent or how to return the extra bottle.
Not happy. Shouldn't the system be able to identify if orders double up?”
